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Blue Flame Inc.

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Reviews Blue Flame Inc.

Blue Flame Inc. Reviews (5)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: First thing, Blue Flame was the company that we called for service, the tank was not marked at all, they told me because the tank was ours, because the credit check was not worthy of a account. We couldn't have anything but a cash account. When they removed the tank I contacted them and they explained the same , but that they did not put the address with the tank.  The prior owner of this house DID purchase the [redacted] propane stove from Blue Flame. And when Blue Flame removed the tank, air got into the gas lines, therefore making the tank unusable. When we contacted [redacted], they told us that Blue Flame was the authorized dealer for the stove and [redacted] was disappointed with Blue Flame as to fixing the unit. Because the stove is still under warranty. I did not contact Revdex.com until their agent did not show up for our scheduled appointment to get a quote to fix the stove and transfer our account back over to them, considering that they took our tank with fuel in it, and not knocking on my front door. Again, their mistake cost me $2000.00. Because the tank had Gas in it and the hassel's they put on us. I still want them to resolve this problem that they caused us
Regards,
Jerome Ruifrok

Blue Flame recognizes the concerns of the homeowner and recognizes that when the house was sold no parties involved discussed the propane service or contacted Blue Flame.The fact that no account was ever set up with Blue Flame when the house was purchased and sold, and the fact that the complainant has never done business with Blue Flame does not mean that Blue Flame owes free propane, free service, and free parts.The further facts are that the new homeowner did not purchase the [redacted] Stove or any propane from Blue Flame. The manufacturer, Regency, does not provide a transferable warranty with the [redacted] Stove. The warranty is only valid to the original purchaser. When the manufacturer was contacted they were not informed that they were speaking the second owner.It is also a fact that air in the line does not ruin gas appliances or propane tanks; in fact, air is introduced anytime service is disconnected or interrupted as when a tank runs empty. This is not a major issue; a proparé service technician will encounter and resolve this normal occurrence without a problem many times per year.Thérè appears to nothing that we can do short of providing free products and Services to resolve this issue, and this will not be an option.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 
First thing, Blue Flame was the company that we called for service, the tank was not marked at all, they told me because the tank was ours, because the credit check was not worthy of a account. We couldn't have anything but a cash account. When they removed the tank I contacted them and they explained the same , but that they did not put the address with the tank.  The prior owner of this house DID purchase the [redacted] propane stove from Blue Flame. And when Blue Flame removed the tank, air got into the gas lines, therefore making the tank unusable. When we contacted [redacted], they told us that Blue Flame was the authorized dealer for the stove and [redacted] was disappointed with Blue Flame as to fixing the unit. Because the stove is still under warranty. I did not contact Revdex.com until their agent did not show up for our scheduled appointment to get a quote to fix the stove and transfer our account back over to them, considering that they took our tank with fuel in it, and not knocking on my front door. Again, their mistake cost me $2000.00. Because the tank had Gas in it and the hassel's they put on us. I still want them to resolve this problem that they caused us
Regards,
Jerome Ruifrok

Blue Flame recognizes the concerns of the homeowner and recognizes that when the house was sold no parties involved discussed the propane service or contacted Blue Flame.
The fact that no account was ever set up with Blue Flame when the house was purchased and sold, and the fact that the complainant has never done business with Blue Flame does not mean that Blue Flame owes free propane, free service, and free parts.
The further facts are that the new homeowner did not purchase the [redacted] Stove or any propane from Blue Flame. The manufacturer, Regency, does not provide a transferable warranty with the [redacted] Stove. The warranty is only valid to the original purchaser. When the manufacturer was contacted they were not informed that they were speaking the second owner.
It is also a fact that air in the line does not ruin gas appliances or propane tanks; in fact, air is introduced anytime service is disconnected or interrupted as when a tank runs empty. This is not a major issue; a proparé service technician will encounter and resolve this normal occurrence without a problem many times per year.
Thérè appears to nothing that we can do short of providing free products and Services to resolve this issue, and this will not be an option.

Thank you for bringing this matter to my attention.Öne of the challenges as a propane company is when homes are sold and the new homeowner takes possession and they fail to notify us of the change in occupancy. It is the occupant's responsibility to contact all providers (electric, water, Sewer,...

cable, phone, propane, etc.) when they move into a residence and setup Services, Without notification from the new resident, we have no way of knowing of any changes at the residence. Without notification, we continue to send all account related information to account holder of record. When the account holder of record tells us to remove our equipment because they will not pay the rental charge, we removed our equipment.Without going into great detail, which we will if necessary, the complainant used Blue Flame's tank, which was clearly marked as such, in order to purchase propane from another propane provider and get preferred pricing. The fact, that he is disgruntled because we retrieved our equipment is of his own making. Had he simply called the telephone number on the side of the tank, his inconvenience would have been avoided.Let's be clear the Complainant did not do business with Blue Flame and névér Šetup an account with Blue Flame. He did not purchase the [redacted] stove or any propane from Blue Flame. He did not purchase any services from Blue Flame, Therefore, his ascertain that Blue Flame owes him free propane, free service, and free parts is unreasonable.

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Address: 1834 Valley Rd, Berkeley Springs, West Virginia, United States, 25411

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