Blue Flame

Blue Flame recognizes the concerns of the homeowner and recognizes that when the house was sold no parties involved discussed the propane service or contacted Blue Flame.The fact that no account was ever set up with Blue Flame when the house was purchased and sold, and the fact that the complainant has never done business with Blue Flame does not mean that Blue Flame owes free propane, free service, and free parts.The further facts are that the new homeowner did not purchase the [redacted] Stove or any propane from Blue FlameThe manufacturer, Regency, does not provide a transferable warranty with the [redacted] StoveThe warranty is only valid to the original purchaserWhen the manufacturer was contacted they were not informed that they were speaking the second owner.It is also a fact that air in the line does not ruin gas appliances or propane tanks; in fact, air is introduced anytime service is disconnected or interrupted as when a tank runs emptyThis is not a major issue; a proparé service technician will encounter and resolve this occurrence without a problem many times per year.Thérè appears to nothing that we can do short of providing free products and Services to resolve this issue, and this will not be an option

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First thing, Blue Flame was the company that we called for service, the tank was not marked at all, they told me because the tank was ours, because the credit check was not worthy of a accountWe couldn't have anything but a cash accountWhen they removed the tank I contacted them and they explained the same , but that they did not put the address with the tank The prior owner of this house DID purchase the [redacted] propane stove from Blue FlameAnd when Blue Flame removed the tank, air got into the gas lines, therefore making the tank unusableWhen we contacted [redacted] , they told us that Blue Flame was the authorized dealer for the stove and [redacted] was disappointed with Blue Flame as to fixing the unitBecause the stove is still under warrantyI did not contact Revdex.com until their agent did not show up for our scheduled appointment to get a quote to fix the stove and transfer our account back over to them, considering that they took our tank with fuel in it, and not knocking on my front doorAgain, their mistake cost me $Because the tank had Gas in it and the hassel's they put on usI still want them to resolve this problem that they caused us Regards, Jerome Ruifrok