Blue Forest

I just heard from my returns rep and we have searched our email database for the follemail the customer said he sent on 9/28/14, and we did not receive itWe also noticed that the copy of the email pasted to the word document does not have the email information indicating the receiver’s email address, date, subject, etcfor this email sent on 9/28/This does not change the fact that the customer should have received a return authorization, however, if we had received this email on 9/28, we would have definitely followed up with the manufacturer and the customer We have contacted the manufacturer and they confirmed they did receive our request for the return authorization, however, they did not send us a return authorization, and since our returns rep did not follow up with them to obtain the return authorization for this customer, we are taking full responsibility for this issue and have refunded the customer for the item’s full amount - $We have waived the restocking fee and will not require that the customer send back the item to the manufacturerIt may take a few business days for the customer to see the refund in their bank account, however, the refund has been processed on our end We apologize for any inconvenience this has cause for the customer If there is anything else you need from me, please let me know ASAP Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I just heard from my returns rep and we have searched our email database for the follow-up email the customer said he sent on 9/28/14, and we did not receive it. We also noticed that the copy of the email pasted to the word document does not have the normal email...

information indicating the receiver’s email address, date, subject, etc. for this email sent on 9/28/14. This does not change the fact that the customer should have received a return authorization, however, if we had received this email on 9/28, we would have definitely followed up with the manufacturer and the customer.
 
We have contacted the manufacturer and they confirmed they did receive our request for the return authorization, however, they did not send us a return authorization, and since our returns rep did not follow up with them to obtain the return authorization for this customer, we are taking full responsibility for this issue and have refunded the customer for the item’s full amount - $41.00. We have waived the restocking fee and will not require that the customer send back the item to the manufacturer. It may take a few business days for the customer to see the refund in their bank account, however, the refund has been processed on our end.
 
We apologize for any inconvenience this has cause for the customer.
 
If there is anything else you need from me, please let me know ASAP.
 
Thank you.
 
[redacted]