Blue Fountain Pools And Spas, Inc.

Initial Business Response /* (1000, 16, 2016/03/18) */
As I mentioned in my previous email, we have sent all paperwork (Explaining our position in this matter) to Mr*** and the CSLB
Mr*** is refusing to accept our position, therefore he is suing us in small claims court (Which we will
be defending ourselves) on the 28th
We have also reply to you by email and phone calls
We have done everything you asked for (And more) in order to put our rating back to A+
Please put our rating back to A+ as we are a responsible company that have been in business for more that years and we have thousands of satisfied customers to show for
Just because one customer does not agree with our findings, we should not be punished by you or any other organization
Looking forward to your earliest reply
*** ***
Initial Consumer Rebuttal /* (3000, 18, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I AM PERUSING MY POSITION IN THIS MATTER WITH MY COMPLAINT WITH THE Revdex.com, SCC AND BOND COMPANY THERE HAS BEEN NO CONTACT FROM ANYONE AT BLUE FOUNTAIN POOLS REGARDING THIS MATTER HOW CAN YOU SAY THAT I AM REFUSING TO ACCEPT POSITION OF DENIAL ,THERE HAS BEEN NO OFFERING OF ANYTHING TO FIX THE DAMAGES CAUSED BY BLUE FOUNTAIN POOLS I HAVE GIVEN BLUE FOUNTAIN POOLS AMPLE AMOUNT OF TIME TO REPLACE THE DAMAGES CAUSED BY BLUE FOUNTAIN POOLS AND THEIR SUBS YOU ARE DENYING AND THINK THAT I AM GOING TO ACCEPT YOUR DENYAL? YOU AS THE OWNER OF BLUE FOUNTAIN POOLS HAVE NEVER EVEN CAME TO MY HOUSE TO LOOK AT THE DAMAGES CAUSED BY BLUE FOUNTAIN POOLS AND ITS SUBS
AND TO THINK THAT YOUR COMPANY HAS BEEN IN BUSINESS FOR YEARS (OTHER OWNERS NOT *** ***)YOU HAVE NOT BEEN PERFECT AT ALL AND SOME PEOPLE ARE VERY RELUCTANT TO SAY ANYTHING NEGATIVE ABOUT ANYONE OR ANYTHING IF IT MEANS THAT MUCH TO YOU TO HAVE AN A+ ( YOU ARE NOT BEING A RESPONSIBLE BUSINESS OWNER) THEN STEP UP AN TAKE CARE OF THE ISSUES AND PROBLEMS WE HAVE WITH YOU AND BLUE FOUNTAIN POOLSYOU NEED TO WORK HARD AT RESOLVING ISSUES THAT ARISE WITH YOUR CLIENTS THAT IS PART OF BEING THE BUSINESS OWNER
Final Business Response /* (4000, 24, 2016/03/31) */
Pending courts decision
Final Consumer Response /* (4200, 26, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The court has made its decision and awarded me the damages

Initial Business Response /* (1000, 5, 2016/03/22) */
On Feb 22, [redacted] reported a leak at fill line bib. Plumber was sent out to adjust valve on Feb 23.
On March 14, [redacted] reported leak at fill line bib again and plaster "stains" on waterline tile.
Heaths partner [redacted], meet plasterer's on March 15...

in regards to "stains" on tile. No staining! Findings were minimal areas were plaster smeared on tile the day of plaster, Feb 15. Smears were removed [redacted] approved of the cleaning work.
On March 16, plumbers were out for fill line leak again. Anti siphon valve at fill line bib was replaced, tested and working properly. The anti siphon valves are designed to drip water as back pressure after opening valve to prevent back flow situations.
Customer first time report of plastic object was yesterday, March 21. Customer was told our superintendent or a local tech will be out to inspect plastic object this week, with a call in advance.
All other concerns reported have been attended to on a timely manner. No concerns reported are a safety issue.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The plasters DID NOT meet with [redacted] as stated above. There are still stains on the tile and the person that wrote the response has not been out to look so I do not know how they can say "Minimal" ares and say no staining. I have pictures proving the stains that are date stamped and current as of TODAY 3-22-16. Today the start up person they sent did see the issue with plastic object and they need another person to come look at this. as of 3.22.16 the tile is still stained (I can submit photos if you like) and the plastic is still hanging down. This does create a safety issue as it hangs down by the skimmer and could cause further damage. This needs be fixed and the tiles need to be repaired.
Final Consumer Response /* (4200, 27, 2016/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, I have CONTACTED them! They know when I am available and the endless responses are getting us no where. I have text [redacted] several times and I am still waiting to get a response from the company???? No one has called me back. Do you need the text responses?
Final Business Response /* (4000, 29, 2016/04/26) */
Please expect tile to be cleaned tomorrow, 4/27 between 12-1p.