Blue Frog Property Management Reviews (%countItem)
Blue Frog Property Management Rating
Address: 126 E Main St, Campbellsport, Wisconsin, United States, 53010-2700
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We are tenants at a Property that Blue Frog Management Manages for a owner who lives in VA, ***. We always pay our utilities, rent, as well as any other said bills relating to this property early or on time.
This morning a knock came upon our door with a certified letter my husband signed for.
This was a letter from Blue Frog of a 5 day Vacate Notice informing us we did not pay our water bill for February.
We did in fact pay February's water bill early on 2/14/20 in the amount of $143.71, 5 days early, when due on 2/19/20.
Needless to say I was livid because this is the 3rd time a notice like this came since Blue Frog took over this property from Alliance Management.
The other notice for said water bill being late was in July 2018, when we paid that water bill a week early.
I called Blue Frog general number @ *** and left a message because no one ever answers their phones at this company explaining that I was fed up with these harassments letters when someone at their company is not doing their job.
My husband then called back and we were able to access Holly who then wanted to pass the buck on to a *** who did not answer her phone. I want this resolved ASAP because of Blue Frog's continuous negligent practices. All we were told from *** is that they have over 1300 properties, they do not check with each tenant they just get copies of H2O bills then send out 5 day vacate notices. I informed then they need to call tenets before they do this because they are the ones making grave mistakes. I then called the *** and spoke with *** and she let me know that they have had numerous upon numerous problems with Blue Frog Management doing this to other tenants when in fact water bills are paid on time or early. *** looked up our account and let us know we are in good standing and that yes in fact we did pay our water bill early on 2/14/20 and that we have always paid our water bill on time. I then contact an attorney that deals with tenant rights here in Howard which I obtained from the Wisconsin Bar Association. I sincerely feel that Blue Frog harasses their tenants without doing their due diligence of investigation but just flippantly sends vacate notices without regard of a tenets good standing payments of rent, utilities, etc. The attorney let us know that there is not many rights tenants have in the state of WI but we could report Blue Frog to the Revdex.com and also file a complain with the Consumer Protection Agency, which I will do after this complaint is completed.
Please see attached that includes:
I am writing you regarding the complaint from *** - ID. Delinquent water bills are a major problem for landlords and property management companies. When residents fall behind on water bills the delinquency, including a penalty assessment, are often transferred to the property owner’s property tax bill. For this reason, we monitor and send lease violations for delinquent water bills. The information that we receive regarding a past due water bill comes either from the property owner or from the municipality that oversees the water billing. When we receive a notice of a delinquent water utility bill, we address it with the resident by using a 5 Day Notice. This notice is the correct notice to send as required by state and local law when there is a lease violation. All the resident needs to do is pay the water bill within 5 days of the notice and there is no further action taken. If the resident has already paid the bill by the time they receive the notice then no further action is required.Blue Frog followed the proper state and local laws when giving these notices. Rather than understand that there can be timing issues between when a resident pays a bill and when the municipality logs it on their end like a reasonable human being would do, *** decided to call our office and scream obscenities at one of our employees. As a company we find it deplorable that someone would feel justified in calling and screaming obscenities at one of our employees due to receiving a notice in the mail to pay their water bill on time.
Thank you for your timeBlue Frog Property Management
I am writing you regarding the complaint from ***. Delinquent water bills are a major problem for landlords and property management companies. When residents fall behind on water bills the delinquency, including a penalty assessment, are often transferred to the property owner’s property tax bill. For this reason, we monitor and send lease violations for delinquent water bills. The information that we receive regarding a past due water bill comes either from the property owner or from the municipality that oversees the water billing. When we receive a notice of a delinquent water utility bill, we address it with the resident by using a 5 Day Notice. This notice is the correct notice to send as required by state and local law when there is a lease violation. All the resident needs to do is pay the water bill within 5 days of the notice and there is no further action taken. If the resident has already paid the bill by the time they receive the notice then no further action is required.Blue Frog followed the proper state and local laws when giving these notices. Rather than understand that there can be timing issues between when a resident pays a bill and when the municipality logs it on their end like a reasonable human being would do, *** decided to call our office and scream obscenities at one of our employees. As a company we find it deplorable that someone would feel justified in calling and screaming obscenities at one of our employees due to receiving a notice in the mail to pay their water bill on time.
Thank you for your timeBlue Frog Property Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
]Blue Frog Always has an explanation of their negligence with their MO of blaming the tenants. Like I stated in my complaint our water bill was paid 5 days early. They have also done this to our neighbor 4 times in regards to her water bill and rent. I wonder how many of the 1300 tenants have had this done to them over and over again. The pitiful explanation of Blue Frog's negligent response was, "Oh we have a new employee *** and she did not look at paid balances and confused that with delinquent balances." No apology was given, just "Oh well" on their part as that is always their MO. Although we understand accidents can happen with new employees, the fact that we received a threatening letter to vacate in 5 days via certified mail we feel was very unreasonable especially when it was their mistake. A simple phone call could have resolved the issue with an appropriate apology. As far as calling the office and scream curse words you bet I did but when this has occurred not only once but twice, Blue Frog has not fixed maintenance items since they took over the property, we had too live in mold so bad I had to file a complaint with the Consumer Protection Agency as well as the US Agricultural Department, it would be more than understandable that a tenant who pays their rent early, their utilities early, and cares for the property better than the Management or Owner does: Yes Cursing was mild compared too what some other tenants would do in our position. Was it right to curse, no, and for that I apologize. I did call back and I did apologize by the way. I find it utterly deplorable the way Blue Frog cares so little about their negligence and how they treat their tenants. I am still expecting a formal apology and still waiting for maintenance to come do repairs that have been waiting since Blue Frog took over said property. Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here. ]Blue Frog Always has an explanation of their negligence with their MO of blaming the tenants. Like I stated in my complaint our water bill was paid 5 days early. They have also done this to our neighbor 4 times in regards to her water bill and rent. I wonder how many of the 1300 tenants have had this done to them over and over again. The pitiful explanation of Blue Frog's negligent response was, "Oh we have a new employee *** and she did not look at paid balances and confused that with delinquent balances." No apology was given, just "Oh well" on their part as that is always their MO. Although we understand accidents can happen with new employees, the fact that we received a threatening letter to vacate in 5 days via certified mail we feel was very unreasonable especially when it was their mistake. A simple phone call could have resolved the issue with an appropriate apology. As far as calling the office and scream curse words you bet I did but when this has occurred not only once but twice, Blue Frog has not fixed maintenance items since they took over the property, we had too live in mold so bad I had to file a complaint with the Consumer Protection Agency as well as the US Agricultural Department, it would be more than understandable that a tenant who pays their rent early, their utilities early, and cares for the property better than the Management or Owner does: Yes Cursing was mild compared too what some other tenants would do in our position. Was it right to curse, no, and for that I apologize. I did call back and I did apologize by the way. I find it utterly deplorable the way Blue Frog cares so little about their negligence and how they treat their tenants. I am still expecting a formal apology and still waiting for maintenance to come do repairs that have been waiting since Blue Frog took over said property. Regards
I was trying to work with Debra. First time I was using a voucher so she knew that I was on low income housing and receiving Disability. We scheduled a viewing. We met with Tiffany who was super nice and professional. We didn't have all of our money together so it went to someone else. I can understand that. Anyway I informed Debra that I wouldn't be contacting her again until we had our money together. When we did we scheduled a showing for 2 apts on the same day. We are driving from Chicagoland to Green Bay mind you around the the half way mark I get a text stating that my first showing has been cancelled. We said ok we'd keep going since we have another one. About 20 mins. later we get another text stating that it too has been cancelled. Oh I'm upset now I've not only wasted my money but my time. So we turned around to come home. We received another text about an hour later stating that I needed to confirm the second showing. ? excuse me it was already scheduled and you cancelled it. We were really eager to move so I rescheduled it. To make a long story short we saw the apt and loved it and we're waiting for Debra to call so we could pay. Now check this when she calls this time she tells me I have to make 3xs the rent! Now at no other time has she told me this. She knew I couldn't make 3xs the rent because we were using a voucher the first time. I don't know what the reason was but it seems like she didn't want to rent to us. Maybe it was my race ( We're Black ) because I have an excellent rental history and my criminal check is great. Whatever the reason beware of using this company!
Wendy - anytime someone books a showing in our system the system will follow up with them several times in an effort to confirm their showing. If the showing does not get confirmed, it is automatically cancelled by the system 2 hours prior to the showing. A vast majority of the time when applicants think their showing was cancelled, it was actually because they didn't confirm it.
We recently changed our policy on accepting the ICS housing voucher because we have had too many problems with it in the past. This is the reason that the 3X income requirement came up and it is the same criteria we use for all of our applicants and a common screening tool that many landlords use.
We do apologize for any inconvenience and wish you the best with your housing search. Thanks.
I wish I could leave less than one star. I’ve had nothing but the WROST experience with these people. And I’ve been a loyal resident for 6 years. Please, do NOT rent from these people. April 2018, when we had that huge snow fall, I still had to go to work, it’s in my lease that they take care of snow removal, so why would I need to buy a shovel? I still had to go to work, every one in their office got a snow week, and didn’t care that other people couldn’t get out of their own homes. I almost lost my job. I had to shovel my this drive way by myself with just a bucket. Took me 5 hours, and when I asked them to reduce my rent for the month since I worked so hard, they told me too bad. I almost lost my job. I’m glad you guys got the week off, but some people had to work.I was being held hostage in my own home. Before all that, my rent was late a few days, and they tried to evect me. So, why do I have to be held responsible for my part, if they won’t even do the basics of THEIR contract? Two weeks before Christmas 2018, an OCEAN of sewage backed up into our basement. It’s now Jan 12,2019 and it is still not cleaned up. They drained the pee, but the crap is still there. I had to threaten the health department before they did anything about it. This place stinks. No one takes care of this building. It looks like s
t. The foundation is cracked none of the lights in the hallway every get changed, I almost fell down the stairs and broke my neck. The basement is constantly flooding. This place has a carpenter ant infestation. My entire bathroom is falling apart, the seal in the tub wasn’t done right and is now all moldy, the bathroom sink is falling off. I told them over two years ago, my bathroom is not livable and I still have yet to hear anything about it. My fridge hasn’t worked in the past 2 years, and all my windows were painted shut. Seriously, go anywhere else but blue frog. You’ll be happy you did. These people are just slum lords, who only want money and don’t care about their properties or the people working their a
s off to give them their hard earned money. On top of all the problems I’ve ever had with this place the past 6 years of living here; I in May was trying to get ahold of anyone in the office to tell them I had to leave for basic training. I emailed, called and left countless voicemails with no answers until July 23. Then they tell me that I’m still responsible for rent until October. Well, if y’all actually did your job I wouldn’t be as I’ve been trying for months to tell you I had to leave. Be careful they did this as a tactic to get more money out of you. Total scam.
Thank you for the feedback. All of our maintenance requests are electronically tracked through completion. Looking at your property we do not have any open maintenance requests from you or any resident at this property. In addition, we have annual inspections by the housing authorities and we have passed every inspection conducted. We will certainly look into your statements to see if there is anything we can improve upon and we wish you the best of luck. Thanks.
I verbally told Nancy every time I went in to pay my rent about all these. And every time she kept saying she’d see what she could do. Nothin ever happened.
Thank you for the feedback. Please note that Nancy has not worked for us for approx. a year and a half so it is difficult for me to look into this at this point.
Doesn’t change the fact that I was telling her every month for how ever many years and she still did nothing about it. Also, what about not responding to people for months when they are trying to figure out how to give notice? Like I said I’ve been trying to figure it out since May and didn’t receive an email until the end of july? After countless phone calls, voicemails and emails...? And I have proof to back that all up as well. So now I’m being held responsible for two months when if your business would of done their job I would of been able to hand in my notice soon... is this a tactic you do to get more money out of people? I also showed my lawyer all the proof and he seems to be in agreement with me that I shouldn’t be held accountable as I was trying to get some response for months.
I am so u happy they harassed me by sending a stranger with no notice to “inspect” the place starting at 8 am to late afternoon after I called and let them know I was upset they set him out the next day AT 8AM now I’m getting an eviction for u paid rent but we have mold they didn’t contact us we didn’t know who to pay then they lied and said they had no contact information from me
Blue Frog is absolutely terrible with customer service and communication. I e-mail and don't get a reply for days. Usually the first reply is sending me to someone else. It seems nobody has the answers for my questions. A dishwasher needed to be replaced in one of our rentals. I told them to just make sure that the new one matched the other appliances which are cream-colored. They put in a white one. Sadly, I was not told about this and only found out since the tenants have vacated. That will look real nice now that we are trying to sell the property. We are selling our rental properties because we no longer wish to be landlords and now is the time to sell. While the customer service has always been terrible, now it if FAR WORSE. They would not help us or give us any advice concerning recouping money lost from tenants. We had everything locked up on our last rental after the tenants moved out and before BlueFrog did their move-out inspection; we e-mailed to tell them to contact us for a key, however the admin told us that the maintenance manager was able to get in the back door. The next time we were at the property we saw how he got in - HE KICKED THE BACK DOOR IN! Of course he took a picture of the damaged door frame and put it in his move-out inspection. The door frame was fine 2 days earlier when my husband locked up. We filed a police report, but since nothing was stolen it is a civil case - our word against theirs, so we have no recourse for that either. Too bad my husband did not take a picture of the in-tact door frame - but who would have thought we would need to??? I'm sure they are upset that they will not be getting a monthly paycheck from us anymore; but this is no way to treat customers in a business. As happy as I am to not have to deal with rentals anymore - I am for more happy that I do not have to deal with BlueFrog anymore. Terrible. Terrible. Terrible.
We work with hundreds of owners and thousands of residents and have a great relationship with a vast majority of them. We are sorry that someone vandalized these owners door but accusing our maintenance manager with 30 years of experience in this field is reprehensible and classless. We spoke to the police after their accusations and the police clearly agreed with us as they didn’t speak to us again other than our proactive phone call to them. After their unfounded accusations we discontinued work with them immediately as we are not going to allow someone to be so outright disrespectful to one of our employees.
This is the worst property management company. They are completely clueless as to anything you ask them about, they do not return phone calls, do not resolve any problems that may arise and they flat out lie. We ended up with bedbugs, found documentation on the City of Green Bay website that they were a problem before we moved in and we still had to pay for exterminator costs. We lost hundreds of dollars. The staff continually lied about there being an ongoing problem. Do yourself a favor and steer clear!