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Blue Hawaiian Pools

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Blue Hawaiian Pools Reviews (2)

We are being billed for more than the agreed price In September, my wife and I purchase a new pool liner for from Blue Hawaiian Pools. Blue Hawaiian had installed our pool prior to our purchasing the home. We were quoted a price of $3,700.00 for installing the liner and purchased the liner. We specifically asked if there would be any other charges. We were told that the price included everthing including any sand resurfacing of the bottom of the pool. The only exception would be if the pool walls collapsed or any unforseen repairs that would exceed normal installations. We were told that it was unlikely any of that would happen. We were asked to pay 50% down and the balance would be due upon completion. We picked out a liner and paid $1,850.00.In September, 2013 the lner came in and Blue Hawiian came out and installed the liner. I have a home office and I was present when the pool was drained and the old liner removed. I ask the installer if the prep and resurfacing needed was typical of other installations. The installer's replyed that the work needed was typical of other installs. The installer completed his work and I did not recieve any calls from Blue Hawaiian Pools alerting me of any additional work needed or charges to be added to our bill.I recieved a bill from Blue Hawaiian Pools on October 10, 2013 for final payment. They had added an additional $810.75 for taxes and "extra bottom work". I made several call to Blue Hawaiian to discuss my bill. Each time, I was told the person was either busy or out of the office, but they would call me back.I never received a call from anyone at Blue Hawaiian to discuss my concerns. On Novermber 12, 2013, I mailed a certified letter to Blue Hawaiian Pools, stating that I was disputing the charges on my bill. I included $1,850.00, the balance of our origional agreement. I also mentioned in the letter that I had made several attempts to reach them to discuss my bill and that on one had returned my call. Even after mailing a certified letter, I still haven't recieved a call from Blue Hawaiian Pools to discuss my bill, however, on Januany 15, 2014, I recieve another bill with finance charges added.I feel that Blue Hawiian has been unfair in their attempts to overcharge me and unprofessional in the way they have ignored our questions and concerns. We are asking Blue Hawaiian to abide by our origional agreement and remove the erronious charges from our account.Desired SettlementWe are asking Blue Hawaiian to abide by our origional agreement and remove the erronious charges from our account.Business Response Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Our agreement with Blue Hawaiian Pools was not an open ended contract. We were told the liner would be $3700.00 installed. I specifically asks if any other charges would be added and was told no, and that $3700.00 was the installed price. We were told only in rare cases would additional work be required and that it was unlikely for that to happen. We were ask to pay 50% upfront and the balance upon completion. As previously mentioned, I spoke to the installer when the liner was removed and was told the amount of work needed was typical of other installs. We were never contacted by anyone at Blue Hawaiian Pools informing us of any additional work or charges.

Blue Hawaiian did a great job and they are a very reputable business. Johnny did everything he said he would do and the quality was outstanding.","pos-1

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Description: Swimming Pool Contractors, Dealers, Design

Address: 3205 Meadow Vista Ct, Bakersfield, California, United States, 93306-1835

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