Blue Heron Builders, Inc.

I was charged 900.00 $ non refundable pet deposit for a service dog then told I could not have it in my house.On June 1 I called the land lord to tell him that I finally got approved for a dog on the waiting list of service dogs for seizerure although the dog was a puppy a trainer would come out every day and work with the dog and I to crate train it and train it to spot my a horas when I am about to seize. Every thing was fine I paid the 300.00 pet deposit required in my lease. Until June 2 when [redacted] a owner of blue heron decided she wanted 600.00 more dollars. When I explained how disappointed I was about this strong arming she was doing. She proceeded to call me crazy and tell me she'll charge me any damn thing she deems fit. I told her . [redacted] , I came to you out of respect and she proceeded to curse at me. When I explained I knew how much the next door neighbor paid she told me that's her price! I felt discrimination took place right there. And when I said well then just let us out of our lease please if your going to respond this way. She responded . Now why would I do that ! When I can simply take your money! This lady is rude ,vindictive and needs to be stop please some one help!Desired SettlementTo please let us out our lease. I have given a 30 day vacate letter. I feel like a hostage. Business Response This tenant moved in on October 29, 2014 and signed a lease stating she had no pets. In February a cat was discovered in her home during a routine maintenance call and the tenant was required to pay a $300 non-refundable pet deposit at that time. On June 1 the tenant texted the property manager, [redacted], stating that her cat had died and she wanted to transfer her $300 deposit to a "new 5 week old toy chipoo puppy". There was no mention of the tenant being on a waiting list for a service dog for seizures (as she states to you in her report). Mr. [redacted] immediately texted the tenant back and stated that puppies are not allowed in our units. They also spoke by phone and the tenant stated to the manager that her children would be very disappointed if they couldn't have the puppy. Mr. [redacted] told the tenant that she could get an adult dog, less than 25 pounds or another cat with no additional pet deposit. Mr. [redacted] told the tenant that if she was determined to have the puppy she would be required to pay another $600 pet deposit to cover the likely damages that a puppy would cause, including destroying carpets from a puppy that is not house trained, etc. On June 2, the tenant texted Mr. [redacted] again stating that the puppy is a medical therapy dog. At this point, I called the tenant. I told her that one of the qualifications of a therapy dog is that the dog is 12 months old. I told her that we will allow a 12 month old or older therapy dog in the home without any additional pet deposit. (The tenant would be required to provide documents from a physician stating the need for the dog.)In response to her allegations about our conversation: I did not call the tenant crazy. I did not tell her that I will charge her any damn thing I see fit. She did not state to me that she came to me out of respect. I did not curse at her. There was never any mention of what the next door neighbor pays for anything. (There are 2 other neighbors--neither have a pet!) She did not ask to be let out of her lease. However, if she had asked that question, I would have refused. I never said "why would I do that when I can simply take your money?" A few minutes after my conversation with the tenant, she texted me and stated: "Oh I'm getting a therapy dog that's exactly 1 year old and then I'm going to sue you for medical discrimination." I did not respond. She then texted the property manager and stated: "I'm meeting up with the [redacted] tomorrow. You want to meet me so we can explain medical discrimination." The text conversations are available for review. The property manager is available for interview. Consumer Response Since I moved in Blue Heron was suppose to allow me to do a walk threw for repairs needed to be done from previously renters. however, they never came back to pick up the list nor do the repairs. In February I called for permission to bring my cat here and paid $300.00 he was never discovered on a routine maintenance call. I have several witness who housed him and will sigh an affidavit swearing that. [redacted] did speak to me that way that night. She cursed and carried on. On a major power trip and I had her on speaker with a witness in the room who will testify on my behalf how I tried to plead with this woman. and as far as my neighbors having dogs one neighbor I know for sure has a chiuaua she. And yes in anger I said would get a medical therapy dog. However I've been to my doctor and he feels this place is medical unstable for me to reside in. Since I feel like a hostage in war time. I just want to be let go of. Final Business Response As you can see, when tenants become disgruntled they begin to "build a case" against the landlord. The tenant is now shifting from not being allowed to have a puppy in the home to now having repair issues in the home. The tenants have lived in the home since last October. When they have needed repairs done, the repairs have been done. We have not received any written or oral communication from the tenant regarding any repairs needed recently. If we do receive any notices, oral or written, the repairs will be done, as usual. Every tenant is given an Inspection Form on move-in and is instructed to fill out the form within the first week or two and return it to the landlord in person or by mail. The purpose of this form is to notate the present condition of the property so that when the tenant moves out we will not charge them for any issues they did not cause. The tenant has never returned the form. Moving on to the newest issue, of her medical doctor stating that the home is "medically unsafe", this is, of course, a new issue for us as well. The bottom line is that the tenant has a 5 week old puppy that we are not allowing to remain in the home unless the tenant agrees to pay an additional $600 pet deposit. Because the tenant does not want to pay the extra deposit, she is now looking for any reason to be let out of her lease. I have sent a certified letter to the tenant stating that while she can move out -- because we truly do not hold tenants hostage!-- she must continue to pay the rent until the property is re-rented. This is stated in her lease and she is being held to the same standard as all other tenants. I suspect that the tenant will continue to "build a case against the landlord" but I do not feel that there is any further gain in continuing to respond to her Revdex.com complaints.