Blue Horizon Solar LLC

Initial Business Response / [redacted] (1000, 12, 2016/01/14) */ I am sorry that we have not responded sooner -- I did not receive the earlier correspondence described in your letterAccording to my team, our last contact with Ms [redacted] was in the middle to end of December, but were not aware that she had also reached out to you for assistance I can assure you we are doing everything we can to make this rightWe have been working to schedule an inspection of Ms***'s system, but our resources have been fully booked due to end-of-year workflowWe have some available slots opening soon and I will have my scheduler reach out to Ms [redacted] tomorrow morning to schedule an inspection during the next week or two We have recently been informed that the manufacturer of the panels used on Ms***'s system, tenKsolar, issued a recall on some of their product lines for manufacturing defectsOnce we complete the inspection we will know whether or not Ms***'s system is affected and be able to ensure that the manufacturer replaces any equipment which is not operating per its designIf our inspection reveals any other issues with the system we will address those at that time as well I hope this provides a comprehensive view of the diagnostic steps we are taking to ensure Ms***'s complaint is addressedOnce we know more, we will be able to identify the appropriate next steps to ensure that the complaint is resolved in a mutually satisfactory way Please do not hesitate to let me know if you have any questionsAlso, if you could advise of the next steps required by your process that would be appreciatedThank you Best, Griffin Blue Horizon Energy CEO ***copied and pasted from email Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate them verifying we need new inverters and finding the squirrel damageThe squirrel damage should have been anticipated (squirrels and other animals go on roofs) and potential solutions offered before installation as part of the installation processI should have not have to pay additionally to have this fixed and want the labor charges waivedBefore the complaint is closed, I would like a system fix completion date of Feb 29, confirmedKeep in mind the system has been live since October I also want compensation for the system under-performance from installation to fix Final Consumer Response / [redacted] (2000, 35, 2016/03/11) */ Final Business Response / [redacted] (4000, 34, 2016/03/11) */ We and Ms [redacted] have reached a favorable resolution to the complaintI have attached the signed letter memorializing our agreementMs [redacted] should be reaching out to you as well to confirm ***corresponding document attached

Initial Business Response /* (1000, 12, 2016/01/14) */
I am sorry that we have not responded sooner -- I did not receive the earlier correspondence described in your letter. According to my team, our last contact with Ms. [redacted] was in the middle to end of December, but were not aware that she had...

also reached out to you for assistance.
I can assure you we are doing everything we can to make this right. We have been working to schedule an inspection of Ms. [redacted]'s system, but our resources have been fully booked due to end-of-year workflow. We have some available slots opening soon and I will have my scheduler reach out to Ms. [redacted] tomorrow morning to schedule an inspection during the next week or two.
We have recently been informed that the manufacturer of the panels used on Ms. [redacted]'s system, tenKsolar, issued a recall on some of their product lines for manufacturing defects. Once we complete the inspection we will know whether or not Ms. [redacted]'s system is affected and be able to ensure that the manufacturer replaces any equipment which is not operating per its design. If our inspection reveals any other issues with the system we will address those at that time as well.
I hope this provides a comprehensive view of the diagnostic steps we are taking to ensure Ms. [redacted]'s complaint is addressed. Once we know more, we will be able to identify the appropriate next steps to ensure that the complaint is resolved in a mutually satisfactory way.
Please do not hesitate to let me know if you have any questions. Also, if you could advise of the next steps required by your process that would be appreciated. Thank you.
Best,
Griffin
Blue Horizon Energy CEO
[redacted]copied and pasted from email.
Initial Consumer Rebuttal /* (3000, 19, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate them verifying we need new inverters and finding the squirrel damage. The squirrel damage should have been anticipated (squirrels and other animals go on roofs) and potential solutions offered before installation as part of the installation process. I should have not have to pay additionally to have this fixed and want the labor charges waived. Before the complaint is closed, I would like a system fix completion date of Feb 29, 2016 confirmed. Keep in mind the system has been live since October 2014. I also want compensation for the system under-performance from installation to fix.
Final Consumer Response /* (2000, 35, 2016/03/11) */
Final Business Response /* (4000, 34, 2016/03/11) */
We and Ms. [redacted] have reached a favorable resolution to the complaint. I have attached the signed letter memorializing our agreement. Ms. [redacted] should be reaching out to you as well to confirm.
[redacted]corresponding document attached.