Blue Lick Self Storage

Dear Mr.*** At Blue Lick Self Storage, we strive to provide the best service to our customers. We understand that you have requested for your balance to be taken off the account. We have spoken with you in person explaining why the charges are kept on the account. The
first portion of your complaint addresses the $cleaning fee charged. Per the lease that was gone over with you and signed by you, you agreed to keep your unit and the area around your unit, clean and free of debris. In section 4, Use and Compliance with Law, the lease states “the Occupant agrees not to store any hazardous materials or any other goods that would cause danger or nuisance to the space or facility. The Occupant agrees that the property will not be used for any purposes unlawful or contrary to any ordinance, regulation, fire code or heath code and the Occupant agrees not to commit waste, nor to create a nuisance on the space, and will keep the space in good condition during the term of the Agreement.” Since the broken glass left by you is hazardous to other tenants, it was cleaned up immediately upon finding, resulting in the cleaning fee of $75. In addition, section 5, Condition and Alteration of Premises, the lease states “Occupant assumes responsibility for having examined the premises and hereby accepts it AS IS, being in good order and condition and agrees to pay Owner promptly for any repairs to the space resulting from negligence or misuse by the Occupant, Occupant’s invites, licensees and guests.” In response to your statement that you moved out without a written day vacate notice, per the lease, in section 9, Termination, it states “This agreement shall continue from month to month unless Occupant or Owner delivers to the other party a ten-day advanced written notice of its intentions to terminate the Agreement.” Since we did not receive a written 10-day advanced notice of your move out, you are responsible for the $164, which is the charge for no or insufficient vacate notice. We understand that you brought to our attention any issues concerning pests after you were notified that because you didn’t provide a written required day vacate notice you would be responsible for the full $164. We have documentation of regular professional pest control management provided by a nationally reputable pest company. We also take further steps to ensure and alleviate any hesitations our tenants may have in regards to pests, by applying a 12-month bug barrier and insect killer perimeter spray in each of the units before they are rented. In addition, we have rodenticide pellet packs in each of the units, that will attract any rodents, and once ingested, will terminate them. The ones in your unit were untouched. We viewed the pictures that you provided on your phone of a vehicle with leather seats that had what looked like rat droppings in the creases when you came to the office the second time, unfortunately your unit size was not large enough to store a vehicle, so we cannot correlate those to be from the unit. The lease also lists the clause in section 9, Occupant’s Risk of Loss, “All property stored within or on the space by Occupant or located at the facility by anyone shall be stored at Occupant’s sole risk. Owner and Owner’s employees and agents shall not be liable for any loss of or damage to any personal property while at the rented premises arising from any cause whatsoever, including, but not limited to, theft, mysterious disappearance, vandalism, fire, smoke, water, mold, mildew, hurricanes, rain, tornadoes, explosions, terrorist acts, rodents, insects, Acts of God.” Once you were notified of your balance that you would be responsible for, you left the office and then called to let us know that the reason you were leaving was because of spiders and rodent feces. We offered to treat your unit an additional time, but you declined stating that you were moving out anywayAs mentioned in person, if we are not aware of a situation, we cannot resolve it. If you had notified us previously that you were concerned about pests in your unit, we could have taken that opportunity to address the situation, to prevent you from leaving. When that was also verbalized to you, you told us that the pest issue had only happened in the week leading up to your move outI hope this has resolved any concerns you may have had

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted] they didn't inspect my unit till 3 days after on the 21st hey are lying I did not leave nothing in the unit. this is crazy

To Whom It May Concern,We at Blue Lick Self Storage take any and all concerns by current and former tenants seriously; and regret that the tenant in question feels we have been exploitative or unfair in the execution and enforcement of the terms of the rental agreement.  The account of the...

incident in question that we will give below can be corroborated by documents including but not limited to; Storage Space Rental Agreement, Storage Space Rental Application, Kentucky Driver's License[redacted] Required Storage Space Vacate Notice, and documentation of items left that warranted the Clean-Up Fee that the tenant is disputing.The tenant in question completed the Storage Space Rental Application, signed the Storage Space Rental Agreement, submitted proof of identity in the form of a Kentucky Driver's License, and signed the Credit Card/ E-Check Auto-Pay Authorization Form on 3/21/2017.  At that time, staff removed the vacant lock from the unit and the tenant became responsible for securing the unit as per the terms agreed to in the Storage Space Rental Agreement. Tenant gave written notice in the form of the Required Storage Space Vacate Notice of his intent to clear all items from the space, and sweep out the space if necessary, no later than the close of business on 4/15/2017.  Blue Lick Self Storage's office was closed on Sunday, 4/16/2017.  On Monday, 4/17/2017 at approximately 9:30am, staff inspected the tenant's vacated unit, and observed a number of items that had been left behind.  Pictures were taken of these items (Time-stamp of images: 9:23am, 4/17/2017), the items themselves disposed of as abandoned property, and a vacant lock placed on the unit. A Clean-Up Fee was assessed to the tenant's account, and the account handed over to collections.Blue Lick Self Storage can provide any number of the documents mentioned if it is appropriate to do so.  Blue Lick Self Storage aims to provide the highest quality of service to our tenants and customers, and hope that the information provided will demonstrate our commitment to honoring the terms of our rental agreements.Sincerely,Blue Lick Self Storage Management

Dear Mr.[redacted] At Blue Lick Self Storage, we strive to provide the best service to our customers.  We understand that you have requested for your balance to be taken off the account.  We have spoken with you in person explaining why the charges are kept on the account.  The first...

portion of your complaint addresses the $75 cleaning fee charged.  Per the lease that was gone over with you and signed by you, you agreed to keep your unit and the area around your unit, clean and free of debris.  In section 4, Use and Compliance with Law, the lease states “the Occupant agrees not to store any hazardous materials or any other goods that would cause danger or nuisance to the space or facility.  The Occupant agrees that the property will not be used for any purposes unlawful or contrary to any ordinance, regulation, fire code or heath code and the Occupant agrees not to commit waste, nor to create a nuisance on the space, and will keep the space in good condition during the term of the Agreement.”  Since the broken glass left by you is hazardous to other tenants, it was cleaned up immediately upon finding, resulting in the cleaning fee of $75.  In addition, section 5, Condition and Alteration of Premises, the lease states “Occupant assumes responsibility for having examined the premises and hereby accepts it AS IS, being in good order and condition and agrees to pay Owner promptly for any repairs to the space resulting from negligence or misuse by the Occupant, Occupant’s invites, licensees and guests.” In response to your statement that you moved out without a written 10 day vacate notice, per the lease, in section 9, Termination, it states “This agreement shall continue from month to month unless Occupant or Owner delivers to the other party a ten-day advanced written notice of its intentions to terminate the Agreement.”  Since we did not receive a written 10-day advanced notice of your move out, you are responsible for the $164, which is the charge for no or insufficient vacate notice.  We understand that you brought to our attention any issues concerning pests after you were notified that because you didn’t provide a written required 10 day vacate notice you would be responsible for the full $164.  We have documentation of regular professional pest control management provided by a nationally reputable pest company.  We also take further steps to ensure and alleviate any hesitations our tenants may have in regards to pests, by applying a 12-month bug barrier and insect killer perimeter spray in each of the units before they are rented.  In addition, we have rodenticide pellet packs in each of the units, that will attract any rodents, and once ingested, will terminate them.  The ones in your unit were untouched.  We viewed the pictures that you provided on your phone of a vehicle with leather seats that had what looked like rat droppings in the creases when you came to the office the second time, unfortunately your unit size was not large enough to store a vehicle, so we cannot correlate those to be from the unit.  The lease also lists the clause in section 9, Occupant’s Risk of Loss, “All property stored within or on the space by Occupant or located at the facility by anyone shall be stored at Occupant’s sole risk.  Owner and Owner’s employees and agents shall not be liable for any loss of or damage to any personal property while at the rented premises arising from any cause whatsoever, including, but not limited to, theft, mysterious disappearance, vandalism, fire, smoke, water, mold, mildew, hurricanes, rain, tornadoes, explosions, terrorist acts, rodents, insects, Acts of God.”  Once you were notified of your balance that you would be responsible for, you left the office and then called to let us know that the reason you were leaving was because of spiders and rodent feces.  We offered to treat your unit an additional time, but you declined stating that you were moving out anyway. As mentioned in person, if we are not aware of a situation, we cannot resolve it.  If you had notified us previously that you were concerned about pests in your unit, we could have taken that opportunity to address the situation, to prevent you from leaving.  When that was also verbalized to you, you told us that the pest issue had only happened in the week leading up to your move out. I hope this has resolved any concerns you may have had.