Blue Moon Auto Repair

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Blue Moon Auto Repair Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: concillation department Response: On May 19, Ms [redacted] brought her Ford Explorer in because the door was hard to openUpon inspection we determined that the exterior door handle was damaged and needed replacedAfter replacing the exterior door handle we tried the door it opened and closed properlyWhen customer arrive the door would not open we again did even further inspectionFrom the door sticking and the handle being pulled hard to open it repetitively over long periods prior to arrival at our facility it also damaged the latch, and interior door handleThis was all prior to our attempting any repairCustomer stated to us that she had been having problems, and was selling vehicle so she needed to repair before it soldShe was notified before any repairs were completed of the issues and the cost of parts and laborShe approved all repairs prior to us purchasing parts or repairing her vehicleDays later is when she complained of a missing titleThere was never a time when we entered her glove box for any reasonAs far as the title the would be no point for us to have it, much less take itIt is useless to usAs far as the complaint we had her vehicle two weeks we had it exactly days, this was because parts had to be order and were not in stock locallyThe door was fully functional at the time of release with no additional problemsAs far as claims that we used parts from rear door, it is impossible rear door parts will not interchange with front doors partsWe are not willing to refund any of her monies as the fact of the matter is that we completed the repairs, the door was working when it left and Ms [redacted] approved all cost to repair door prior to any work being performedSent on: 6/15/7:38:PM

Revdex.com: I have reviewed the response *ade by the business in reference to co*plaint ID [redacted] , and have deter*ined that this proposed action would not resolve *y co*plaint For your reference, details of the offer I reviewed appear below [This docu*ent is intended to be used as a rebuttal to the response fro [redacted] Blue*oon Auto, to our co*plaint against the*:I suppose that the only way to go about responding to this response, is point by point We said the beginning of April, and you said 4/1/2017; no differenceSo*ething sticks out to *e right off the bat: You state in your response, that, “the custo*er originally stated that it had been to local dealer and without the [redacted] inspecting the truck were told it needed an engine.” One, we were told that we *IGHT AS WELL start pricing a new engine, because with the cost of labor, that digging into the top end to fix so*ething would cost about as *uch as replacing the *otor in the first place; and Two, if that response fro [redacted] the dealership was of any bearing, why would you tell *e that, “they are nuts”, and that you were going to save us thousands by actually doing the work, and getting it done the right way?You said, “it ca*e in with top end knock” in your response to our co*plaint, but when we first took it to you, you weren’t sure, but you thought it was co*ing fro [redacted] the botto [redacted] end bell housing, and would need so*e ti*e to take it apart and diagnose it(I notice that you don’t *ention any ti*e predictions in your response eitherSuch as, when you said it would be 2-days before you would be able to get into diagnosing the engine noise, but then it took you a full week to even look at it.)You said, “there were also signs of *etal shavings.”, and that we were infor*edAfter the original diagnosis, the work was to be replacing the lifters; we WERE NOT infor*ed at this ti*e about any *etal shavings, the only thing we were infor*ed of, is that the ca*shaft got pretty scratched up fro [redacted] the bad lifter, and that the best piece of advice at this point would be to replace the ca [redacted] while it was openI did go by the shop at this point, where [redacted] took a scope ca*era, to show *e the da*age on the ca*shaft(By the way, this was discovered around the beginning or *iddle of the repair; about days after the repair began This repair was only supposed to take a week to co*plete.) You esti*ated that with the added repair, and ordering parts, that it would be about another week before everything was finishedIt was another TWO weeks before we got any kind of an update fro [redacted] you At this point there is a HUGE discrepancy with your storyYou said that, “The truck returned on 4/27/with low oil pressure issue.”What ACTUALLY happened, was that after the 3rd week of no updates, no co**unication, and not having our truck, we started calling, and co*plaining to get an update, because we were supposed to already have our truck back at this point At this point, when we were finally able to get ahold of you; You told us that it would be done tonight or to*orrow, but you wanted to test drive/run the truck for a bit, to *ake sure everything was working and running as it shouldThe next day, you called us (possibly the only point in any/all of our dealings where the co**unication was instigated by YOU, and in a ti*ely *anner), and said that so*ething is wrong! You said that you were buttoning it all up, and went to start it up; it ran fine for a few *inutes, but then it started sounding funny, and that you noticed that it was running on “very low oil pressure”A day or two later, you called and wanted *e to co*e in to look at the oil pan, and to talkThats when you showed *e the stuff in the oil pan, and that it *ust be that the oil pu*p needed to be replaced(We were shown the sludge in the oil pan, we were told that to fix the oil pressure issue, we needed to fix the oil pu*pNotably, at no point was an oil sender *entioned, nor were any *etal shavings pointed out.) The *oral of this portion of the story, is that the oil pressure issue happened IN YOUR care, and the repair that you suggested and co*pleted was supposed to fix this oil pressure issue IT DID NOT! Not only that, but in your response, you left out 4-*onths, and around a dozen separate visits where the oil pressure was the sole reason for our visitDuring this entire process, we were told that so*e sensor was faulty, or our sensor is just reading lower than it ACTUALLY is, or the oil pressure is still in the nor*al range, OR we were sold so*e snake oil type repair, that would finally fix the issue (Not to *ention, that every ti*e we reached out to you for this, we were told that you “would look into it, and get right back to us”, which always *eant that we would have to hunt you down after a day or two without hearing back fro [redacted] you.)Now, the radiator leak and repair that you *ention ; yeah, thats another issue that didn’t exist before taking it to Blue *oon to get work doneAlso, the radiator leak was identified *uch earlier in this story Like a day or two after we finally got our truck back fro [redacted] having the lifters, ca*shaft, and oil pu*p replacedWe noticed so*e fluid in the driveway, and we were worried because we just paid a boatload of *oney to have our truck fixedWhen we took back to have this checked out, you ( [redacted] ), told *e that it was the radiator, that it was a s*all crack, and not to worry about it for nowAs long as we didn’t drive it very far, or let the truck over heat, that we can get by with it leaking for a long whileSo, because we had seriously spent everything we had (and then so*e) getting work done at Blue *oon, we basically had no choice but to listen to this “advice” So, *onths of restricted driving, and refilling the overflow tank (as you reco**ended) with water, before finally getting it repaired And the only reason we decided to try and get it repaired when we did, was because during one of our ‘little visits’ for the oil pressure, you *entioned the radiator leak again, and assured us that a repair like that for a truck like ours would only be a couple hundred bucks at *ost It ended up being over $AND, we still had a coolant leak when it was done, so a week or so later, we were told that we needed to replace the water pu*p and ther*ostat too! THIS IS THE POINT IN OUR REBUTTAL TO YOUR RESPONSE, WHERE I A [redacted] REALLY STRUGGLING TO CONTROL *Y ANGER ..We had already been co*ing to you guys co*plaining about the sa*e issues a bunch of ti*es by now, and you had already charged us so *uch *oney to NOT fix a proble*, that when we found the water pu*p leak, you told us to literally, “JUST PAY WHAT YOU CAN, FOR THE WATER PU*P AND THER*OSTAT”So, once again, feeling kind of “grateful” for cutting us a break, we payed you what we could; about $for this repair, there was no invoice, no price quote, and defiantly no pay*ent plan ever agreed upon or set up! So, throughout your entire response to our co*plaint, you have chosen to leave out huge chunks of ti*e, key facts, and all-in-all *isrepresent the situation to place yourself in a slightly *ore favorable light But, your unbelievable clai [redacted] that, “We went out of our way to correct issues with this vehicle, to the point of even agreeing to pay*ents being *ade on repairs so as they would not be strained in with cost Which took the [redacted] *onths to pay off, and only when they needed to tow vehicle out of our shop was it finally paid in full.”, was and is an outright lie!!! What you did do, was essentially hold our truck ranso*, after you found out that we had brought a co*plaint against you with the Revdex.com.Lastly, you clai [redacted] that, “They were infor*ed throughout the process and were told that there was always a possibility that they *ay eventually need and engine depending on how bad the neglect of previous owner was We stand solidly behind every repair and diagnosis we gave.” However, the only ti*es that a replace*ent engine was ever *entioned was as a baseless speculation fro [redacted] a dealership that didn’t look at our vehicle, diagnose our vehicle, or even HEAR our vehicle, and now, in your response to our co*plaint; so, that clai [redacted] is baseless, and co*pletely i**aterial to our co*plaint against you! Finally, we brought our truck to you with a top end knock, otherwise, it was in good working orderWe didn’t have a coolant issue till our dealings with youWe definitely didn’t have an oil pressure issue before our dealings with youWe paid you to fix our truck; we even paid you to fix issues that happened in your careBefore taking it to you, the truck needed so*e work, but was drivableAfter taking the truck to you, the truck is not drivable at all! Nearly $dollars, and *onths later, and we’ve been left FAR worse than when we took the truck to you originally! YOU CLAI [redacted] THAT YOU “STAND SOLIDLY BEHIND EVERY REPAIR AND DIAGNOSIS”, ITS TI*E FOR YOU TO LIVE UP TO THAT CLAI*, AND DO THE RIGHT THING!] Regards, [redacted] ***

My vehicle was delivered to Blue Moon Auto the week of May for repair I was called on Friday, May 20th to pick up the vehicle because they claimed it was ready I arrived Saturday morning, the 21st I paid them $via check on that date I went to enter my vehicle and could not unlock the driver's side door When I dropped it off, I just could not open the driver's side door from the outside, but the lock worked Mr [redacted] indicated that they would need to change the interior latch at the jamb, which I left my vehicle for them to do On Monday 5/23/2016, I called to check the status of my vehicle and was told that they had to order parts Wednesday, 5/24/2016, I again called to check the status and was told it was not yet repaired On Thursday, 5/26/2016, Mr [redacted] 's wife called me at 5:PM to tell me my vehicle was ready She told me the shop would be open at 8:AM and I could pick up my carOn May 27, 2016, I paid Blue Moon Auto $via debit card transaction for the additional repairs I took my vehicle home While I was transferring items from this vehicle to my other vehicle so that I could sell the Explorer, I discovered the rear passenger door had no door lock or guts inside the panel This was not the case when the vehicle was dropped off at Blue Moon Auto nearly two weeks prior (contrary to Mr [redacted] 's response) I then discovered that the title was missing from the glove boxI tried to call both Mr [redacted] and his wife and neither would take my calls or return them They did not respond to text messages, either Finally, in frustration, I went back to Blue Moon Auto to discuss with Mr [redacted] I had pictures showing that the lock on the front door had been changed and now matched the only remaining lock on the rear door You see, in a 'Explorer, the front locks are shaped differently than the rear Mr [redacted] insisted this was impossible and that he had ordered parts I asked him to show me the receipt for the parts, which he could not produce I still have not seen the receipt for the parts he says he purchased for my carHe has texted me and offered to repair the rear door "at no charge" I am not sure why he would do that if he stands behind his work so staunchly I still would like a refund of the monies as I do not believe that Mr [redacted] repaired my door with new parts I stand behind my earlier assertion and will be forced to turn to other means of resolution he does not start telling the truth about what happened Thanks, [redacted]

Business Response to a Complaint
Complaint ID#:
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Company Name: Blue Moon Auto Repair
Company Contact: *** * *** ***
Company Phone: ***
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member: concillation department
Response: On May 19, Ms*** brought her Ford Explorer in because the door was hard to openUpon inspection we determined that the exterior door handle was damaged and needed replacedAfter replacing the exterior door handle we tried the door it opened and closed properlyWhen customer arrive the door would not open we again did even further inspectionFrom the door sticking and the handle being pulled hard to open it repetitively over long periods prior to arrival at our facility it also damaged the latch, and interior door handleThis was all prior to our attempting any repairCustomer stated to us that she had been having problems, and was selling vehicle so she needed to repair before it soldShe was notified before any repairs were completed of the issues and the cost of parts and laborShe approved all repairs prior to us purchasing parts or repairing her vehicleDays later is when she complained of a missing titleThere was never a time when we entered her glove box for any reasonAs far as the title the would be no point for us to have it, much less take itIt is useless to usAs far as the complaint we had her vehicle two weeks we had it exactly days, this was because parts had to be order and were not in stock locallyThe door was fully functional at the time of release with no additional problemsAs far as claims that we used parts from rear door, it is impossible rear door parts will not interchange with front doors partsWe are not willing to refund any of her monies as the fact of the matter is that we completed the repairs, the door was working when it left and Ms*** approved all cost to repair door prior to any work being performedSent on: 6/15/7:38:PM

Revdex.com:
I have reviewed the response *ade by the business in reference to co*plaint ID [redacted], and have deter*ined that this proposed action would not resolve *y co*plaint.  For your reference, details of the offer I reviewed appear below.
[This docu*ent is intended to be used as a rebuttal to the response fro* Blue*oon Auto, to our co*plaint against the*:I suppose that the only way to go about responding to this response, is point by point… We said the beginning of April, and you said 4/1/2017; no difference. So*ething sticks out to *e right off the bat: You state in your response, that, “the custo*er originally stated that it had been to local dealer and without the* inspecting the truck were told it needed an engine.” One, we were told that we *IGHT AS WELL start pricing a new engine, because with the cost of labor, that digging into the top end to fix so*ething would cost about as *uch as replacing the *otor in the first place; and Two, if that response fro* the dealership was of any bearing, why would you tell *e that, “they are nuts”, and that you were going to save us thousands by actually doing the work, and getting it done the right way?You said, “it ca*e in with top end knock” in your response to our co*plaint, but when we first took it to you, you weren’t sure, but you thought it was co*ing fro* the botto* end bell housing, and would need so*e ti*e to take it apart and diagnose it. (I notice that you don’t *ention any ti*e predictions in your response either. Such as, when you said it would be 2-3 days before you would be able to get into diagnosing the engine noise, but then it took you a full week to even look at it.)You said, “there were also signs of *etal shavings.”, and that we were infor*ed. After the original diagnosis, the work was to be replacing the lifters; we WERE NOT infor*ed at this ti*e about any *etal shavings, the only thing we were infor*ed of, is that the ca*shaft got pretty scratched up fro* the bad lifter, and that the best piece of advice at this point would be to replace the ca* while it was open. I did go by the shop at this point, where [redacted] took a scope ca*era, to show *e the da*age on the ca*shaft. (By the way, this was discovered around the beginning or *iddle of the repair; about 10 days after the repair began… This repair was only supposed to take a week to co*plete.) You esti*ated that with the added repair, and ordering parts, that it would be about another week before everything was finished. It was another TWO weeks before we got any kind of an update fro* you…At this point there is a HUGE discrepancy with your story. You said that, “The truck returned on 4/27/2017 with low oil pressure issue.”. What ACTUALLY happened, was that after the 3rd week of no updates, no co**unication, and not having our truck, we started calling, and co*plaining to get an update, because we were supposed to already have our truck back at this point… At this point, when we were finally able to get ahold of you; You told us that it would be done tonight or to*orrow, but you wanted to test drive/run the truck for a bit, to *ake sure everything was working and running as it should. The next day, you called us (possibly the only point in any/all of our dealings where the co**unication was instigated by YOU, and in a ti*ely *anner), and said that so*ething is wrong! You said that you were buttoning it all up, and went to start it up; it ran fine for a few *inutes, but then it started sounding funny, and that you noticed that it was running on “very low oil pressure”. A day or two later, you called and wanted *e to co*e in to look at the oil pan, and to talk. Thats when you showed *e the stuff in the oil pan, and that it *ust be that the oil pu*p needed to be replaced. (We were shown the sludge in the oil pan, we were told that to fix the oil pressure issue, we needed to fix the oil pu*p. Notably, at no point was an oil sender *entioned, nor were any *etal shavings pointed out.) The *oral of this portion of the story, is that the oil pressure issue happened IN YOUR care, and the repair that you suggested and co*pleted was supposed to fix this oil pressure issue… IT DID NOT! Not only that, but in your response, you left out 4-5 *onths, and around a dozen separate visits where the oil pressure was the sole reason for our visit. During this entire process, we were told that so*e sensor was faulty, or our sensor is just reading lower than it ACTUALLY is, or the oil pressure is still in the nor*al range, OR we were sold so*e snake oil type repair, that would finally fix the issue… (Not to *ention, that every ti*e we reached out to you for this, we were told that you “would look into it, and get right back to us”, which always *eant that we would have to hunt you down after a day or two without hearing back fro* you.)Now, the radiator leak and repair that you *ention…; yeah, thats another issue that didn’t exist before taking it to Blue *oon to get work done. Also, the radiator leak was identified *uch earlier in this story… Like a day or two after we finally got our truck back fro* having the lifters, ca*shaft, and oil pu*p replaced. We noticed so*e fluid in the driveway, and we were worried because we just paid a boatload of *oney to have our truck fixed. When we took back to have this checked out, you ([redacted]), told *e that it was the radiator, that it was a s*all crack, and not to worry about it for now. As long as we didn’t drive it very far, or let the truck over heat, that we can get by with it leaking for a long while. So, because we had seriously spent everything we had (and then so*e) getting work done at Blue *oon, we basically had no choice but to listen to this “advice”… So, *onths of restricted driving, and refilling the overflow tank (as you reco**ended) with water, before finally getting it repaired… And the only reason we decided to try and get it repaired when we did, was because during one of our ‘little visits’ for the oil pressure, you *entioned the radiator leak again, and assured us that a repair like that for a truck like ours would only be a couple hundred bucks at *ost… It ended up being over $500. AND, we still had a coolant leak when it was done, so a week or so later, we were told that we needed to replace the water pu*p and ther*ostat too!……………………….. THIS IS THE POINT IN OUR REBUTTAL TO YOUR RESPONSE, WHERE I A* REALLY STRUGGLING TO CONTROL *Y ANGER………………..We had already been co*ing to you guys co*plaining about the sa*e issues a bunch of ti*es by now, and you had already charged us so *uch *oney to NOT fix a proble*, that when we found the water pu*p leak, you told us to literally, “JUST PAY WHAT YOU CAN, FOR THE WATER PU*P AND THER*OSTAT”. So, once again, feeling kind of “grateful” for cutting us a break, we payed you what we could; about $50 for this repair, there was no invoice, no price quote, and defiantly no pay*ent plan ever agreed upon or set up! So, throughout your entire response to our co*plaint, you have chosen to leave out huge chunks of ti*e, key facts, and all-in-all *isrepresent the situation to place yourself in a slightly *ore favorable light… But, your unbelievable clai* that, “We went out of our way to correct issues with this vehicle, to the point of even agreeing to pay*ents being *ade on repairs so as they would not be strained in with cost.  Which took the* 3 *onths to pay off, and only when they needed to tow vehicle out of our shop was it finally paid in full.”, was and is an outright lie!!! What you did do, was essentially hold our truck ranso*, after you found out that we had brought a co*plaint against you with the Revdex.com.Lastly, you clai* that, “They were infor*ed throughout the process and were told that there was always a possibility that they *ay eventually need and engine depending on how bad the neglect of previous owner was.  We stand solidly behind every repair and diagnosis we gave.” However, the only ti*es that a replace*ent engine was ever *entioned was as a baseless speculation fro* a dealership that didn’t look at our vehicle, diagnose our vehicle, or even HEAR our vehicle, and now, in your response to our co*plaint; so, that clai* is baseless, and co*pletely i**aterial to our co*plaint against you!… Finally, we brought our truck to you with a top end knock, otherwise, it was in good working order. We didn’t have a coolant issue till our dealings with you. We definitely didn’t have an oil pressure issue before our dealings with you. We paid you to fix our truck; we even paid you to fix issues that happened in your care. Before taking it to you, the truck needed so*e work, but was drivable. After taking the truck to you, the truck is not drivable at all!… Nearly $4000 dollars, and 8 *onths later, and we’ve been left FAR worse than when we took the truck to you originally! YOU CLAI* THAT YOU “STAND SOLIDLY BEHIND EVERY REPAIR AND DIAGNOSIS”, ITS TI*E FOR YOU TO LIVE UP TO THAT CLAI*, AND DO THE RIGHT THING!]
Regards,
[redacted]

To Who* It *ay Concern:   This letter is in response to co*plaint #[redacted].  Let us first start by saying that the custo*ers original issues with their truck began before the date stated in their co*plaint.  This vehicle was seen at the repair shop on Fort Knox in *arch of 2017, and...

they infor*ed the custo*er that the noise was internal engine and needed to follow up with dealer.  There are no records at the dealer of this vehicle being inspected, but the custo*er originally stated that it had been to local dealer and without the* inspecting the truck were told it needed an engine.  We originally received the truck on 4/1/2017, it ca*e in with top end knock.  Custo*er was infor*ed the only way to know what was wrong inside was to open it up.  They agreed and we opened to find the lifters &a*p; ca*shaft were worn fro* what appeared to be lack of lubrication fro* oil changes not being kept up, there were also signs of *etal shavings.  Custo*er was infor*ed and they ca*e in to view the da*ages of all of this.  We replaced worn lifter and ca*shaft.  Custo*er had not had the truck very long, they purchased used through a used car lot.  We felt that since they hadn’t had truck long it *ust have been lack of *aintenance fro* previous owner that contributed to the da*age.  The truck returned on 4/27/2017 with low oil pressure issue.  Upon inspection deter*ined the vehicle’s oil pu*p was not working properly, when we dropped the oil pan there were excessive signs of oil sludge in oil pan, and *etal shavings.  We stopped and infor*ed custo*er and again showed in person the evidence of da*age before further work was done.  The custo*er was well aware of this.  Deter*ined the vehicle need new oil pu*p and oil sender, custo*er agreed.  The vehicle returned 08/24/2017 with a radiator leak, replaced radiator.  Vehicle was here again on 8/26/2017 for overheat issue: ther*ostat replaced.  Vehicle ca*e in 9/29/2017 with low oil pressure issue, spoke with dealer who stated we needed oe* oil filter with pressure valve and to change oil to full synthetic, because we couldn’t deter*ine if after*arket oil filters had pressure valve we change filter at no cost to custo*er, the custo*er only paid $14.54 for difference in price between conventional oil and full synthetic.  A week later custo*er call said low oil pressure check engine *essage was again on, and that she would shut off truck and then wait a *inute and continue to drive.  We infor*ed that if driving with no oil pressure it could da*age engine.  The custo*er returned with truck, we did further research, spoke with dealer direct who’s exact words were that engine is the worst ever.  That if *aintenance was not kept up it would guarantee that the engine would have to be replaced.  We infor*ed custo*er of dealer’s answers.  We went out of our way to correct issues with this vehicle, to the point of even agreeing to pay*ents being *ade on repairs so as they would not be strained in with cost.  Which took the* 3 *onths to pay off, and only when they needed to tow vehicle out of our shop was it finally paid in full.  Their issues began with the first owner not *aintaining the vehicle, we repaired everything with custo*er seeing and approving it all.  They were infor*ed throughout the process and were told that there was always a possibility that they *ay eventually need and engine depending on how bad the neglect of previous owner was.  We stand solidly behind every repair and diagnosis we gave.  Unfortunately for the* the truck they purchased had issues that were beyond their or our control.     Sincerely   [redacted] Owner

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Blue Moon Auto Repair Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff...

Member: concillation department Response: On May 19, 2016 Ms. [redacted] brought her 1999 Ford Explorer in because the door was hard to open. Upon inspection we determined that the exterior door handle was damaged and needed replaced. After replacing the exterior door handle we tried the door it opened and closed properly. When customer arrive the door would not open we again did even further inspection. From the door sticking and the handle being pulled hard to open it repetitively over long periods prior to arrival at our facility it also damaged the latch, and interior door handle. This was all prior to our attempting any repair. Customer stated to us that she had been having problems, and was selling vehicle so she needed to repair before it sold. She was notified before any repairs were completed of the issues and the cost of parts and labor. She approved all repairs prior to us purchasing parts or repairing her vehicle. Days later is when she complained of a missing title. There was never a time when we entered her glove box for any reason. As far as the title the would be no point for us to have it, much less take it. It is useless to us. As far as the complaint we had her vehicle two weeks we had it exactly 7 days, this was because parts had to be order and were not in stock locally. The door was fully functional at the time of release with no additional problems. As far as claims that we used parts from rear door, it is impossible rear door parts will not interchange with front doors parts. We are not willing to refund any of her monies as the fact of the matter is that we completed the repairs, the door was working when it left and Ms. [redacted] approved all cost to repair door prior to any work being performed. Sent on: 6/15/2016 7:38:21 PM

My vehicle was delivered to Blue Moon Auto the week of May 16 for repair.  I was called on Friday, May 20th to pick up the vehicle because they claimed it was ready.  I arrived Saturday morning, the 21st.  I paid them $91.79 via check on that date.  I went to enter my vehicle and could not unlock the driver's side door.  When I dropped it off, I just could not open the driver's side door from the outside, but the lock worked.  Mr. [redacted] indicated that they would need to change the interior latch at the jamb, which I left my vehicle for them to do.  On Monday 5/23/2016, I called to check the status of my vehicle and was told that they had to order parts.  Wednesday, 5/24/2016, I again called to check the status and was told it was not yet repaired.  On Thursday, 5/26/2016, Mr. [redacted]'s wife called me at 5:40 PM to tell me my vehicle was ready.  She told me the shop would be open at 8:30 AM and I could pick up my car. On May 27, 2016, I paid Blue Moon Auto $144.93 via debit card transaction for the additional repairs.  I took my vehicle home.  While I was transferring items from this vehicle to my other vehicle so that I could sell the Explorer, I discovered the rear passenger door had no door lock or guts inside the panel.  This was not the case when the vehicle was dropped off at Blue Moon Auto nearly two weeks prior (contrary to Mr. [redacted]'s response).  I then discovered that the title was missing from the glove box. I tried to call both Mr. [redacted] and his wife and neither would take my calls or return them.  They did not respond to text messages, either.  Finally, in frustration, I went back to Blue Moon Auto to discuss with Mr. [redacted].  I had pictures showing that the lock on the front door had been changed and now matched the only remaining lock on the rear door.  You see, in a '99 Explorer, the front locks are shaped differently than the rear.  Mr. [redacted] insisted this was impossible and that he had ordered parts.  I asked him to show me the receipt for the parts, which he could not produce.  I still have not seen the receipt for the parts he says he purchased for my car. He has texted me and offered to repair the rear door "at no charge".  I am not sure why he would do that if he stands behind his work so staunchly.  I still would like a refund of the monies as I do not believe that Mr. [redacted] repaired my door with new parts.  I stand behind my earlier assertion and will be forced to turn to other means of resolution he does not start telling the truth about what happened.   Thanks, [redacted]

Review: On April 8, 2013 I ordered a carport from Blue Moon with the understanding that the orders were 6 weeks out. A deposit of $89.50 was required to place the order. I called several times beginning with week 8. After 12 weeks I called and asked for a refund because I was tired of waiting and had made other plans to purchase a carport. I have made this request two times and now they keep calling and saying they want to schedule a delivery. I told them I no longer want it and want my deposit back. There has been no refund to date.Desired Settlement: I want my deposit returned.

Business

Response:

The 89.50 has been returned by to set things right after he ordered this carport when it came time to install the company could not get a hold of him so severs calls were made when they got ahold of him he said to just cancel the order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.