We installed insulation in The [redacted] home on 4/7/ We were out for service calls times since then We spoke with Mr*** a couple times in the last week to schedule a date to come out to fix additional concerns, and he would not schedule the appointment He stated that he would be out of town in the January, but did not know when and couldn’t schedule an appointment
We have had several communications with both Mrand Mrs [redacted] Prior to this complaint, we had arranged with Mrs [redacted] an appointment for the next day (1/16) to re-address their issue We have explained that there is a vanity covering their heating vent in the area of question We have asked them to move the vanity to check for blockage Removal of this vanity is not a difficult task, as the area is in process of being remodeled and currently has a plywood counter top We offered to move it while we were there to show them this is not the issue, and the customer(s) would not allow us to
We spoke with the customer and explained that we were outside of the warranty windowThe customer was displeased with that result and if he would like to set up a service call we would be willing to come out but we would have to charge a fee of $
We worked with Mrs [redacted] on a solution to her issue and we offered to power wash the siding but she declined our offer to complete that serviceIn the mean time the customer sold her home and has asked for a refundWe offered a solution and feel that since the home owner has sold the home we are still owed for our services even though she will not be living there
We completed the installation of Mr [redacted] insulation on Tuesday December 15th During the final walk through we noticed that a few walls had developed cracks in the drywall from the applicationWhile we were still on the premises we contacted a contractor to call Mr [redacted] and schedule an appt to come to his home and complete his repairsThe contractor told Mr [redacted] that it would most likely be repaired after the holidays due to Christmas being days awayMr [redacted] contacted our offices the next day to state that he was not satisfied with the date that our contractor would get out to repair his wallsI explained to Mr [redacted] the process to repair drywall damage and that it would be a 4-day/trip job do to the drywall workMr [redacted] stated that was unacceptable and I explained to him that if he could find a contractor that would be able to complete the work for the same amount of money that our contractor would charge, we would reimburse him for the expenseMr [redacted] declined that option so I contacted our Contractor and asked if he could move Mr [redacted] to the front of his customer listOur contractor stated that he would do that and he scheduled Mr [redacted] for 12/to begin work on his homeTo date we have only received a partial payment for the agreed upon contract amount and on 12/we notified Mr [redacted] that he still owed an additional $2,and once that is received we will move forward with the repairs as well as schedule a cleaning company to come out to clean the affected couch
We installed insulation in The [redacted] home on 4/7/ We were out for service calls times since then We spoke with Mr*** a couple times in the last week to schedule a date to come out to fix additional concerns, and he would not schedule the appointment He stated that he would be out of town in the January, but did not know when and couldn’t schedule an appointment
We have had several communications with both Mrand Mrs [redacted] Prior to this complaint, we had arranged with Mrs [redacted] an appointment for the next day (1/16) to re-address their issue We have explained that there is a vanity covering their heating vent in the area of question We have asked them to move the vanity to check for blockage Removal of this vanity is not a difficult task, as the area is in process of being remodeled and currently has a plywood counter top We offered to move it while we were there to show them this is not the issue, and the customer(s) would not allow us to
We spoke with the customer and explained that we were outside of the warranty windowThe customer was displeased with that result and if he would like to set up a service call we would be willing to come out but we would have to charge a fee of $
We worked with Mrs [redacted] on a solution to her issue and we offered to power wash the siding but she declined our offer to complete that serviceIn the mean time the customer sold her home and has asked for a refundWe offered a solution and feel that since the home owner has sold the home we are still owed for our services even though she will not be living there
We completed the installation of Mr [redacted] insulation on Tuesday December 15th During the final walk through we noticed that a few walls had developed cracks in the drywall from the applicationWhile we were still on the premises we contacted a contractor to call Mr [redacted] and schedule an appt to come to his home and complete his repairsThe contractor told Mr [redacted] that it would most likely be repaired after the holidays due to Christmas being days awayMr [redacted] contacted our offices the next day to state that he was not satisfied with the date that our contractor would get out to repair his wallsI explained to Mr [redacted] the process to repair drywall damage and that it would be a 4-day/trip job do to the drywall workMr [redacted] stated that was unacceptable and I explained to him that if he could find a contractor that would be able to complete the work for the same amount of money that our contractor would charge, we would reimburse him for the expenseMr [redacted] declined that option so I contacted our Contractor and asked if he could move Mr [redacted] to the front of his customer listOur contractor stated that he would do that and he scheduled Mr [redacted] for 12/to begin work on his homeTo date we have only received a partial payment for the agreed upon contract amount and on 12/we notified Mr [redacted] that he still owed an additional $2,and once that is received we will move forward with the repairs as well as schedule a cleaning company to come out to clean the affected couch