Blue Mountain Organics

Blue Mountain's return policy is stated on our website and clearly references a time frame of seven days If a customer does not purchase a product directly from us, we ask that they contact the store from which they purchased the product It is the customer's responsibility to contact the store in a timely manner.Further, we are always happy to work with customers, but we have a policy not to reward customers who threaten us just because they threaten us This customer came to us with a request for free product in exchange for a product they bought from a store and then let expire uneaten in their cupboards because they didn't like it In their complaint they mention that a store would not take back a product that had expired, yet they expected us to in effect do so by providing them with another product free of charge When we did not send them free products, they threatened to report us to the Revdex.com in a further attempt to get free productsWe always stand willing to make the customer happy with our products and our service, but acquiescing to threats is against our policy

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*A while back I bought bags (oz) of your Kale Chips (tomato
basil/cheesy)Neither my boyfriend nor I liked these and the packages have
been collecting dustI really hate to not get my monies worth when I buy
foodCan you send me a different item from your large selection? I checked
out your site and there are many delicious sounding itemsIt would be
appreciated.*
There is my original messageThey did nothing to remedy my concern based on that e-mailTheir reply to you is merely a pretext to justify poor customer service practices

Blue Mountain's return policy is stated on our website and clearly references a time frame of seven days.  If a customer does not purchase a product directly from us, we ask that they contact the store from which they purchased the product.  It is the customer's responsibility to...

contact the store in a timely manner.Further, we are always happy to work with customers, but we have a policy not to reward customers who threaten us just because they threaten us.  This customer came to us with a request for free product in exchange for a product they bought from a store and then let expire uneaten in their cupboards because they didn't like it.  In their complaint they mention that a store would not take back a product that had expired, yet they expected us to in effect do so by providing them with another product free of charge.  When we did not send them free products, they threatened to report us to the Revdex.com in a further attempt to get free products. We always stand willing to make the customer happy with our products and our service, but acquiescing to threats is against our policy.

Review: I e-mailed regarding 2 bags of expired Kale Chips. Neither my boyfriend nor I liked the product and the items sat around for months collecting dust and remained virtually untouched to the point of expiration. I explained this and asked for a chance to try a different product. I received a terse, lethargic and disingenuous reply that read like a form letter. It suggested I return the item to a store. What retail store would accept an expired product? When I replied and demanded to speak to a superior I was ignored. I don't understand businesses that would rather turn off and lose a customer rather than provide service for a poor experience (over a few dollars no less).Desired Settlement: A chance to try a better tasting option.

Business

Response:

Blue Mountain's return policy is stated on our website and clearly references a time frame of seven days. If a customer does not purchase a product directly from us, we ask that they contact the store from which they purchased the product. It is the customer's responsibility to contact the store in a timely manner.Further, we are always happy to work with customers, but we have a policy not to reward customers who threaten us just because they threaten us. This customer came to us with a request for free product in exchange for a product they bought from a store and then let expire uneaten in their cupboards because they didn't like it. In their complaint they mention that a store would not take back a product that had expired, yet they expected us to in effect do so by providing them with another product free of charge. When we did not send them free products, they threatened to report us to the Revdex.com in a further attempt to get free products. We always stand willing to make the customer happy with our products and our service, but acquiescing to threats is against our policy.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

*A while back I bought 2 bags (3 oz) of your Kale Chips (tomato

basil/cheesy). Neither my boyfriend nor I liked these and the packages have

been collecting dust. I really hate to not get my monies worth when I buy

food. Can you send me a different item from your large selection? I checked

out your site and there are many delicious sounding items. It would be

appreciated.*

There is my original message. They did nothing to remedy my concern based on that e-mail. Their reply to you is merely a pretext to justify poor customer service practices.