Blue Nile

We believe this complaint has been resolved with the consumer directly and to the their satisfaction Thank you

Complaint: [redacted] I am rejecting this response because:Blue Nile's response contain miss-leading information about post-order communication times.Blue Nile "order processing Specialist" Conor C's reply to me is “We'll make sure to hold your order for at least two business days while we wait to hear from you”, I attached the screenshot as attachment Please note the phrase "two business days"Blue Nile says that the order was received in the morning of Nov 24, I attached a screenshot of United States calendar, showing Nov is a Friday Therefore holding my order for two business days would mean that my order is still valid by Nov (Tuesday)Blue nile's reply to my Revdex.com complaint - "We received an email the following day requesting that we ship to an international address which we were unable to do without collecting tax and duty." I agree with this statement, I did ask them if they can ship to my international address, Blue Nile said they can not do so The timing is "the following day of Nov 24", means this is Nov (US time, Saturday) Blue nile further says this "By the time the complainant was able to provide viable information in which to fulfill the order- which was just short of hours- the SKU was sold out." I totally disagree with this statement I updated my address by Sunday Nov - attached is the evidence The two Blue Nile Confirmation is received after I update my new US address Blue Nile is telling a lie when they say that it is short of hours when I provide the complete informationI even received email confirmation on Nov that my address has been updated I can provide that upon request (because this form only limit attachments, I can provide that to you in a new responseBlue Nile basically had internal problems, but that is not my fault It is run out of stock at your side, but No Terms and Conditions say that you can refuse to deliver if you are out of stock after my valid order is provided Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Blue Nile did not answer the complaint They solely addressed the return policy Their return policy is days when they want it to be I have asked for the original purchaser's days before the return on my current pair of earrings and I want to know how long they had my earrings and have a right to know I also have asked how they sold me resell (pre-owned) earrings when they have specifically said they are not allowed legally to do so They also have specifically said mine are return earrings If they legally can't, I believe they owe me an explanation They were quick to respond but did not answer the complaint I ask that you have them specifically answer the complaint Thanks Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: this is not acceptableI went from owing to in monthsYou charged me 791$ interest in June and another 115$ in JulyThis is unaffordable and I do not accept you passing it off to the credit card company while your company does nothing.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am please to hear that Blue Nile is going to assist in a resilolutionSincerely, [redacted]

I can certainly understand the complainant’s frustration After being assessed by our Order Review team, the transaction in question lacked sufficient information to meet our proprietary fraud prevention rules The consumer utilized contact methods that we, the merchant, could not verify In an attempt to assist, we offered a bank wire option which would allow us to circumvent these rules It is still the merchants right and responsibility to ensure each order, especially a high value order, meets their own internal proprietary order review and fraud prevention rules We were hopeful that a bank wire payment option would meet the complainant’s needs, which also offers a 1.5% discount off the order amount Every Blue Nile customer is valued It is our goal to balance the needs of our customer, and go to extraordinary steps to protect their personal information while meeting the needs of our businessI apologize if it came across poorly and for any inconvenience this may have caused

We are working very closely with [redacted] and have made significant accommodations in an attempt to assist While the bands are similar it is clear they are still not identical We are fully committed to providing two matching bands and will continue to involve the complainant at every possible opportunity We sincerely regret the inconvenience this has caused and greatly appreciate the patience both customers have shown

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] **

Revdex.com: I am writing to report that the merchant, Blue Nile, credited my account for the amount owed on January 12, As far as I can tell, this resolves the Revdex.com ComplaintPlease let me know if there is any additional reporting needed to close out the complaint.Thank you, [redacted]

We are happy to work with the complainant on resolution That process began last week and will continue

Unfortunately the complaint is against the credit card company and not Blue Nile While the purchase was made through Blue Nile credit was extended through Comenity Bank Comenity bank controls their policies and credit programs Comenity Bank states that they sent the complainant a letter on June 20, They also state a copy was sent to the Revdex.com for their records I will ask for a copy of that letter and forward it on to the complainant again via email

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My ring was serviced and sent back, with the stipulation that I will not be able to have it serviced in the future I am still disappointed in the company that they insist that this is not the ring they sent me and that I will not be able to have the lifetime service I was promised when purchasing the ring Sincerely, [redacted] ***

We have sent customer a new pair of cufflinks with the engraving the way that he is wantingWe shipped the new pair on 6/and he received them on 6/Reached out via e-mail to customer to see if he is happy with the new pair

I believe the complainant missed the point, in closing we stated "We no longer have this product in stock but have offered options with discounted prices to the complainant with no response We are happy to work through all of our options if the complainant wishes to contact us." As of today, we have not heard from, or received any direct inquiry from the complainant

Promotional financing with the Blue Nile Credit Card Account is offered by Comenity Capital Bank, which determines qualifications for credit and promotional eligibility as well as policies, terms and conditions Terms and conditions are stated clearly on our website and through the application process which the customer must agree to before applying That being said, the complainant is a valued customer and we would like to try to assist I have passed this complaint along to Comenity Capital Bank for their research and review of the complainants account and purchases I would expect to hear back within 3-business days I will forward their response at that timeThank you

Complaint: [redacted] I am rejecting this response because the issue has not yet been resolved Blue Nile has been in contact with me and I am waiting on them to deliver the ring (with bands) My wedding is May 16, and my hope and expectation would be to have my ring at least week before my wedding (which is more than months subsequent to the original purchase date of the band and the request to have the rings soldered together).Sincerely, [redacted]

Due to a system glitch Ms. [redacted] credit card was not credited the full amount from her returned order. Once known, Ms. [redacted] preferred not to receive a check which we had already sent her via ***, and actually preferred another method of payment which we should have accommodated. This... was avoidable and I sincerely apologize for the inconvenience and impact. We have since worked with the credit card company to debit the payment and ensure there are no late fees. I am happy to work with Ms. [redacted] to ensure this is fully resolved. I've reached out and left my contact information with her in case she is willing.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

While we do not insure against the active wear and tear that can cause high quality diamonds to chip, which is what occurred here, we’ve agreed to replace at no charge this one last time The complainant has been made aware that future repairs are at his expense We have urged the complainant to explore and purchase jewelry insurance which can insure against damage, theft or lossWe believe this matter is resolved

The complainant requested to purchase a pair of earrings being offered on our Black Friday special last year These were a special purchase specifically for the holiday at a negotiated discounted price The terms and conditions reflected that we had a limited supply and sales were on a first come, first serve basis which is standard Black Friday retail behaviorWe had sold out before the complainant inquired She escalated as a result We agreed to check options and while doing so one pair came back on a return well within their day return periodIn order to resolve the complaint, the complainant was given the option to purchase this pair of earring, posting cleaning, since they still qualified as new After a day or two to contemplate, the complainant made the decision to proceed with the purchase There was no request for a return within days of purchase The customer wants the return today because she found a pair she likes better on our websiteWe have found that there is nothing short of allowing the return on the month old product that will appease the complainant While we empathize, we feel strongly that our return policy is very, very clear We cannot offer a return