Blue Ocean Realty

I have contacted the leasing office multiple times to get them to send a professional service out to find out why the unit is not functioning properly
I am not happy with the brush off attitude I received from the property Manager not professional! I have been in uncomfortable conditions since the weather has gotten hotter my AC unit is not cooling down the Apt. They put 1 window unit in the 2nd bedroom Only to assume that it will cool off the entire apartment..my thermostat is reading 84 degrees and it's set on 70 not circulating any air ! I have even been told a new thermostat was going to be installed that never took place either ... At this point I just would like the issue resolved or accommodation

Blue ocean is a terrible company to invest with . I have been with them for over seven years and they are arrogant and non responsive. The disaster that it is starts at the top with the boss Jonathan ***. We have requested reports numerous times and they have refused our requests . There are multiple investors that I am personally aware of that are experiencing massive issues. Stay away

return of my security deposit
I have contacted *** about the return of my security deposit since I have vacated the premises on oct 31,2019 they told me corporate would contact me I have tried on numerous occasions to get in touch with corporate to find out about my security deposit and I can't get ahold of anyone I had left all my information with the leasing agent at the front desk at *** when I handed her the keys and she gave me a receipt I want to know when I will hear something not being able to get ahold of anyone at corporate is very unprofessional Iam trying not to go to the extreme and take this to court there was no damages outside of normal wear and tear in the apt which I have pictures to prove I have been trying to be patience I just need an answer of whether I will be getting my deposit back and if not a reason why along with an itemized list of the damages that was done for them to keep my deposit

When I moved I was charged $300 over what I was told to pay. No correspondence or resolution.
I resided at *** from 10/2017 to 1/2019. Blue Ocean took over half way through the lease. My monthly payment went up $130 without notice which I paid until I moved 1/2019. It took 8 months to receive Security deposit with no correspondence of any kind. New management took over again. I was charged an extra $300 that they took from my security deposit. I provided records showing I paid everything that I was due. I met with property manager 6 months ago, Mr *** who said he would follow up on the issue. Numerous attempt afterward were not successful, he was busy or out of the office. No response from anyone in the office. I still am due $300 from my security deposit. Address of apartment community: ***.
Unit leased: ***. Date of move: 1/31/2019 Phone: ***. Manager ***. email

We are having issues with our heating and cooling, at our residence for going on four months. The system has been broken since we moved in.

My husband and I moved to ***. from out of state. We sent our deposit June 30, 2019, came to look at the townhouse the weekend of July 4, 2019, and got the keys, at which point we were informed that the central air and heating system was not working. Maintenance was installing window conditioners in the kitchen and master bedroom. We were assured that the issues would be repaired by move in date july 13, 2019. We returned to our home state preparing for the move. When we moved in july 13, 2019, the cooling and heating issues were not resolved, we were assured it would be by the end of July, 2019. the window air conditioners were only helping in the rooms they were installed. I asked for another one in the other bedroom for the comfort of our grandchildren who would be sleeping over at times. At which point I was told, there were no more. July came and went with no results, I would call or go to the office, and was told the hvac company they contracted fell through, and they were in the process of getting another, next week, in a couple weeks, This went on through August, being told, we got a contract, it'll be it will be done Aug, 13th, then, end of
august, now into September. Our rent was adjusted $300.00 less for the month of August, September, and October. The rent adjustment was appreciated, but did not negate the fact, we were uncomfortable during the summer months, we are now in November, and no heat, We are now being told, that October was the final month for the $300 concession in regards to the system being nonfunctioning, should the installers not begin PAST November 15th 2019, they will credit my account $300.The lease agreement has not been honored, because heat is a primary function, and I have gone to the office to inform them, that we are freezing here, especially mornings, and nights, they sent two small space heaters, so not only are we expected to pay full rent for November, which the first two weeks we have no heat, but by having to use the space heaters, our electric bill will also be increased., at least with furnace heat, it can be regulated. We have been very patient, and somewhat understanding for almost 4 months, but enough is enough, especially when our health is being affected. We sent a letter to the manager with our concerns, with no response, until we had to call for one. We are asking for help getting our heat repaired immediately. Not having to wait until, after November 15th. We are willing to have and independent installer come in , and be reimbursed the cost. Also the most important, and imperative thing is to have heat, but because, we have been told for 4 months, the installers are coming, this week, next week, in two weeks, and again the $300 concession is greatly appreciated, we are asking for it to continue until the work is completed. To be honest, the trust has been diminished, because instead of saying, they have no idea when it will be repaired, we were just continually told they are coming, and when they didn't come, We had to reach out to ask why, so being told to pay full rent, and we will be credited when once again the isuue is not resolved, is unsettling to say the least. Not to say we won't be credited, the question is when, all we were told is we would be credited. I have continually asked for the $300 concession to be put in writing, to no avail.We are now in desperation mode, because it is November, and with no heat, the weather has changed, and will get worse, in a matter of days. Because the lease agreement has been breached, are we entitled to some type of compensation as well.

3 years to paint and repair bathroom 5yrs kitchen cabinets not repaired 1 week to clean carpet after a leak from apt upstairs
Horrible customer service
Grounds look like green ***
Trash dumpster always over full
Rats on grounds
Cant open windows because of dumpster flies

I have been living in knightsbridge apartments since 2011 I have never been late on a rent payment but for some reason this new property manager wants to send me court summons when I have proof of my payments also they took basically a whole year to attempt to repair the thermostat in my apartment and tried to use duck tape on the furnace guess what that didn't work so now its about to be a 90 degree day and who is going to be without air ??? Yup me the tenant *** says they are in compliance I guess its going to take a drastic incident for them to learn their lesson

Security deposit not returned. Corporate is impossible to get ahold of and receptionist has been relatively unhelpful.
Former tenant of Homes of *** in ***

on 1/6/19: according to leasing office, security deposit check was mailed out on 17th of December; paper received from post office - upon receipt of paper, did not get to the post office in time to pick up check - confirmed with post office that mail was returned to sender. Leasing office was now made aware of the situation. GLORIA from the leasing office took down my email address, told me that she would email the accounting department and let them know about the situation; I asked that the check be voided and a new one issued and sent out again - she told me she would email me with tracking number so I could track the check.... NEVER HAPPENED

On 1/14/19: spoke to SHARON the PROPERTY MANAGER- told her the situation, she took down my number and told me she's see what she could find out... NEVER CALLED ME BACK

On 1/16/19: spoke to GLORIA again, she told me she didn't remember any of our conversation... but then told me it looked like a new check was issued on 1/13/19 (THATS A SUNDAY....do not believe this to be true AT ALL) - she provided me a check# 272 and told me to wait a few days and then call back if need be

On 1/22/19: I attempted to called corporate office for BLUE OCEAN REALTY and used the number on their website XXX-XXX-XXXX and spoke with AVI who took down my information and told me that he would email upper management and and try to find out what the problem was and call me back that same day.... he did NOT.

Then my information was sent to the wrong apartment complex and they called me asking me what my problem was... I corrected the information and the lady I spoke with insured me that someone would be getting back to me.

On 1/23/19: Called corporate back to try and speak with AVI again, no answer at any time when I called... So I called the leasing office back and was told by Niecy that only the manager could help me with my problem and she stepped out so she took my name and phone number down and told me they would call me back.

At this point I was so frustrated I asked my husband to try calling and GLORIA told him she would send an email to DAN at corporate explaining the situation and that she would call my husband back with an update. GLORIA never called my husband back. He ended up calling just before the leasing office closed to find out if there was news and GLORIA told him that DAN at corporate said the check would need to be returned first and confirmed that it was not cashed. (This is reasonable, EXCEPT FOR THE FACT THAT GLORIA HAD ALREADY TOLD ME THAT A NEW CHECK WAS ISSUED.... SO WHAT IS THE TRUTH?!)

1/24/19: called corporate and spoke with Avi who was surprised to hear that Dan *** did not get back to me at all. He tried to ask around about the check and informed me that he himself deals with the mail and never saw anything come through.
I asked for Dan *** phone number and he was reluctant to provide it. Then he gave me Dan's extension and told me I would have to call into the corporate office and be transferred (which I was trying to avoid as the phone is RARELY answered when you dial the corporate number)
Left a voicemail with Dan *** because now all I am looking to do is find out if Gloria actually emailed Dan about my situation or not as I am now inclined to believe that GLORIA is lying about everything she has told me.

Heartlessness of management Team, and charges from the deceased Section 8 WW2 veteran tenant for over 2 months after his death.
I am writing to you in response to the letter, addressed to our dad, that my brother and I received from the Blue Ocean Realty Management.
Our father, ***, lived in *** (a subsidiary of Blue Ocean Realty) for over 20 years.
He had a great personality and was one of the last living heroes of WW2. He was a good tenant, respectful to the maintenance people, and always paid his rent in time.
On March 14 2018, at the age of 96, our father peacefully died in his bed in ***.
In the letter, that we received few weeks after that, Blue Ocean Realty Management Team was thanking our dad for being a resident at the ***, and charging him for two additional months of rent after the month of his death (for April and May).
My brother and I were shocked with the heartlessness of this letter.
We sent email to the Blue Ocean Realty Management Team to the following email addresses: ***@blueoceanrealty.net;***@blueoceanrealty.net;***@blueoceanrealty.net;***@blue...⇄ asking for their apologies and reimbursement for 2 months of the rent that they were charging after our dad's death.
We were waiting for over 3 weeks and did not receive any response back with the apologies and/or any refund checks.
That is the reason why we wanted to bring this to your attention, and ask you to help us with the resolution of this case.
We strongly believe that the Blue Ocean Realty behavior is inappropriate from the human and moral standpoint and that this needs to be looked and resolved.

Company attempting to collect rent for post-lease term.
My daughter, ***, and I signed a lease with Blue Ocean Realty for #*** @ *** on November 1, 2016. The lease term was for 12 months, ending on October 31, 2017. *** did not sign a lease renewal when it was offered in September 2017 and provided written notice at the end of September 2017 of intent to vacate premises by October 31, 2017 at the end of the lease. She did vacate the premises and on October 31, 2017 I visited the unit to ensure that she had cleaned it and all items were removed. I then went to the office to turn the keys in. At that time there was only one person in the office and she was on the phone. She turned around when she saw me and I told her I was dropping off the keys to #*** after move out. I asked if I needed to sign anything and she said no, just leave them on the desk. I left the keys on the desk and she returned to her call. At the end of
December my daughter received a court notice for eviction proceedings for failure to pay rent for November 2017 (post-lease and post-move out). I called the property manager at The *** and she said it was a mistake, that her account showed zero due. Two weeks later, my daughter again received a court notice for eviction. I called again and spoke to ***, the property manager at the ***. She assured me AGAIN that it was a mistake, and told me that the court case had been dismissed because nothing was owed on the account. On January 30, 2018 my daughter received a collections notice for rent and utilities on #*** for November 2017. On January 31, 2018 I called Blue Ocean's main office and had to leave a message for *** who I was told by the receptionist handled management for The ***. I left a detailed message with the issue. The next day *** returned my call and left a message that she was working on the issue but ***, the property manager at The ***, was out sick that day. I heard nothing back from *** so I called again on February 8, 2018. Again I had to leave a message. I heard no response. Today, February 9, 2018 I called again and no one answers the office phone, nor does anyone at any of the extensions. Collection for November 2017 rent which is not supported with any lease renewal needs to be terminated. In addition, any court action needs to be dismissed. Written documentation of the cleared account in my name and ***'s name needs to be sent asap from Blue Ocean.