Blue Oval Industries, Inc.

We offered the customer a full refund when we get it backWe are not a tailorThe company that makes the jackets does it by sizingThis is how we sell itCustomer has already started a dispute so we can not replace the jacketAll we can do is have the customer send the jacket back for a full
refund as statedWe have replied to all of their emailsCustomer can not keep the merchandise and their money

Do not do business with blue oval industriesI ordered a set of Ford Racing 40lb injectors for my RaptorThey shipped me and now is leaving me to buy one from the dealership! WHAT A RIPOFF!

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted the business numerous timeseBay does give customer info out when there is a complaintThe business is running a corrupt way, they never have told me what the $extra charge was forIf they had told me what it was for before charging me for it I would have probably been fine with it, however they were sneaky and lied to meI suggest nobody buy from this business EVER! They are liars and scammersI will get my funds that I am owed
Regards,
*** ***

Mr***, Did purchase this item on 6/11/Mr *** never let us know about a problem until we received a charge back from *** on 8/6/(see attachment ***1.jpg)After *** ruled in our favor Mr*** opened a case with *** on 8/8/(see attachment ***2.jpg)We asked customer
to provide a picture of this item not fitting on his Mustang because we have never had any issuesCustomer claimed there was not even 1" clearance for a brace between engine and hood(See attachment ***3.jpg) This is our picture of the brace we sell installed on the same year make and model as Mr***Again no issuesWe are not the manufacturer of the brace *** *** isWe contacted them and again they agree brace fits with no problemsWe offer a day return policy on *** and it is noted in the auction for the customers to see prior to check outIt also stated that used and modified parts are not returnableCustomer had this product for almost months before notifying us of any issuesWe asked customer separate times with *** case to show a picture of the brace on his car and he refused*** closed the case in our favor alsoSo now Customer is trying to use Revdex.com to get his way*** and *** BOTH decided in our favor with all of the factsWe did nothing wrongSee attachment ***4.jpg for a pic of the auction with our return policy in itCordially *** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Will I get the refund if I return the item? Want to make sure before I send it back
Regards,
*** ***

Customer bought this product off of EbayAt no time have we been rude or never respondedItems come with a day return policy as stated and listed with EbayThe return policy also states that Electrical components are not coveredThe customer had the product for days before they contact us
The bulb is a $item that can be bought at *** or ***We have done nothing wrongThe bulb is a small component of what was purchased from us and is a replaceable wear partReturn policy: daysReturn policy detailsStandard Return policy: ABSOLUTELY NO RETURNS ON ELECTRICAL ITEMSCustomer is told and show this prior to purchase

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had sent message to seller about how jacket size run like a med is like a 38-40 and also try call them no response from either way before I order it  so  I just when ahead and  order the Med jacket
It fun that response that after I had the problem jacket response but not before that why asking them to pay the shipping back to them
I was told that there not tailor shop when told them about the sleeves on the Med and ask to have them pay ship back because of no response in the first place
 Then ask them measure the sleeves on the large jacket that when said not a tailor shop because want order the last one of the large Told me no different in the large jacket sleeves How would they know that the sleeves on the where no longer then the Med in measure I think just mad because of compliant and didn't want to to business with me
Normally a large jacket has wider shoulder and make sleeves a little longer and explained it to them
Also I had try on a Med jacket same style in a store and fit just find before ordering the Med 
This not asking to much from the seller to pay shipping cost back to them even told them the measurement on the med in one of emails
So I when ahead and order the last large they had but haven't received it yet and it don't show it was ship out yet but does say it should be here by Friday Oct 3
If some item is defect normally which I feel this is the person or store will refund and pay for ship back
It looks like refund for the Med jacket but never told me that happen until I when to see if Large jacket was charge which it was
Try to tell let try and resolve this and be good business partner
This is what I had said to them
 Before filing a complaint with [redacted] and I don't think they like that I did that
Any question on this please get a hold of me
Hope this explain the problem so you understand it
Thanks [redacted]

We refunded your money for the large jacket back on 9/22/14. you know this because [redacted] and [redacted] sent you the notice.
Refund (Unique Transaction
ID # [redacted])
See related [redacted] Original
Transaction
 Date
 Type
 Status
 Details
 Gross
 Fee
 Net
 Sep 20, 2014
Payment From [redacted]
 RefundedYou have refunded this payment in full.
You have
refunded this payment in full.
 Details
$45.00 USD 
-$1.16 USD 
$43.84 USD 
Related
Transaction
 Date
 Type
 Status
 Details
 Gross
 Fee
 Net
 Sep 22, 2014
Refund
 Completed
 ...
-$45.00 USD 
$0.86 USD 
-$44.14
USD 
Sent to:
[redacted] 
Email:
[redacted]
Total amount:
-$45.00 USD
Fee amount:
$0.86 USD
Net amount:
-$44.14 USD
Date:
Sep 22, 2014
Time:
11:38:35 EDT
Status:
Completed
Subject:
You have sent $45.00 USD to [redacted] with [redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
In short, just because the tower brace sits on a car when it is not running is worthless.  Any mechanic will tell you including the [redacted] Wisconsin Ford
mechanics that the engine moves up and down when running and it is being shifted.  The Blue Oval representative is totally customer unfriendly and I am surprised they
are still in business.  That is why I stated that a simple picture as requested is useless and I am sure the person responding to this is not A Ford mechanic.  I would like to
know what credenitals he or she does have regarding autos in particular Ford Mustang V6?  Are you willing to take on a Ford mechanic?  In addition, I was willing
to let this go for the price of the part, however they have escalated this to including repair or replacement of my hood and manifold.  It could have been much easier to resolve
this at the beginning.  In addition, they did not win [redacted] because of some brilliant remarks instead it was due to time.  However, I am not under the same handicap for
court action, because I have 2 years.  Thanks for letting me respond.  [redacted].

It is nice that customers like to embellish their stories (this is me saying it nice). First off the customer never called us nor do we list our phone number on Ebay (they do not allow that or email addresses) Only member to member contact. Customer placed an order and paid for it. We processed the...

order and boxed it up, invoiced it out and ran ran postage for the box. The customer emails us that he no longer wants the part. As stated in our Return & cancellation policy that is listed in the auction that he bought there is a 15% restocking fee. We did not even take that. We only kept the $2.00 is USPS postage that we can not get back. This is why we put in the auction "Please make sure you need an item before
buying.
"Here is a link to the auction [redacted], click on the "payments & shipping" tabInstalled or modified parts cannot be returned. All returned parts must
be in new condition in their original packaging. Labor, installation,
and shipping costs are not refundable. If an item has free shipping, the
original shipping cost incurred by Blue Oval Industries will be
deducted from any refund issued. All returns are subject to a 15%
restocking fee.. Please insure & including tracking for all returns
in case they get lost or damaged in transit back to us.
Please Note: If you refuse an order that has been shipped to you, it
will then fall under our standard return policy. Any round trip shipping
costs and a 15% restocking fee will be deducted from your refund. Also,
refused packages can take up to 18 days to be processed.
Problems with order: Please inspect merchandise at the time of receipt.
Any problems must be reported within 48 hours of receipt. All claims for
shortages must be made within 48 hours of receipt also.
Order Cancellation: Blue Oval Industries will make every effort to
cancel or change your order however we cannot guarantee a cancellation
regardless of date of request; if your order or part of your order has
already been approved or is already in the process for shipping, then
your order cannot be cancelled. Please make sure you need an item before
buying.
We have done nothing wrong.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The payment for the large jacket taken out of my account on the 29th for$45. how can you refund money on the 22th for the large jacket before funds was taken out?
Just send the large jacket that I paid for back on the 29th Thanks
Just look at the rating of both seller & buyer
Would like you explain that why anyone would refund money before it was received but wont pay the return shipping cost for Med jacket to be returned
All you need to do is send the a return shipping and it will be return right away then you can sell it again you have a lot people look for a med jacket 
Or refund the amount $ of shipping back the med  on the large that I was charge for on the 29th and didn't ship it out which I still haven't received  yet as of 10/10/14 it been long effort we should
Just do this and we both should be happy and no hard felling On my part
You can write off the amount of shipping back the med as be a business owner or ask your supplier to pay the cost of shipping back seeing the sleeves are defective
Your full cooperation in this matter would deep appreciated
Thanks
[redacted]

This item was bought through [redacted]. Our warehouse is automated when orders are placed. We have a return policy. Return the product. It is automated with [redacted]. We did nothing wrong.

We are offering the customer a full refund for the item. We must receive the item back to do that. We did nothing wrong. Customer ordered a Medium size and we shipped them a Medium size. The manufacturer of the jacket does not give any other sizing information on the clothing other than a Mens Medium.

BOI Screwed me and shipped me AN EMPTY BOX via UPS and USPO. I spent $120.00 for a black GT rear panel for my stang and GOT AN EMPTY BOX. They did not even have the decency to call or e mail me back and they hid behind e bay . Terrible Customer service DO NOT BUY A THING FROM THEM .

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I paid for the large jacket $45. but have not received it as of today 10/06/14 and what it to be ship it pay for on 09/29/14
Let me plan for the shipping of the large should have had it by now had the money like a week now
Once again you didn't reply to me when I 1st contact YOU blueovalindustries by email or phone calls about the size of Med jacket so couldn't make a good decision
That why you need to pay for cost of shipping back this jacket is defective sleeves are normal length like a other Med jacket I have try on several Med and they all fit
Have your supply person cover the cost of shipping back seeing the sleeves are not normal in length if you don't want to even though you so
But you can communication now but why not  before I order the jacket
Soon has you get me a return label or a refund the cost of shipping discount the large jacket by that much
Not asking for anything out of the normal business
Just get this resolved so we can have a good business relationship
Thanks [redacted]

???? Return process is automated through [redacted]. You have to return the part to get the refund.

We do live in a free capitalist society. The customer is free to do as they please. Again we have done nothing wrong. We not only sell the parts we install them also. We have provided pictures of the part install on his year V6. Customer has not provided any pictures or statements from this Certified Ford Mechanic. We have return policies in place. If we made exceptions to the return policies we would no longer have policies.

Review: Ordered a part, shipping stated one service, email stated a slower service. I asked a question why it was being sent first class mail vs the priority mail in ad and got a nasty call from the owner. He said he cancel my order and that I was complaining about nothing. Extremely rude. He still has not returned my money for the product he cancelledDesired Settlement: Refund

Business

Response:

This customer was refunded within minutes of his inability to understand how our US Postal Service works. See attached screen shot.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still have not received returned funds and have no paypal transaction number proving money returned.

Regards,

Business

Response:

There is nothing else we can do. Money has been refund via Paypal. Same way paid. Refund To [redacted] (Unique Transaction ID # [redacted])See related [redacted] See attached screen shot.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I try to get info by email & phone calls but no respond on either way about size before order a jacket but didn't give me the need info need to make a good decision

And really want jacket so I order a med and received it and sleeves where to short on med size jacket

So I contact him about this and asking to measure the one large he had left he said large has same length of sleeves would be the same

I had try on a med jacket a store a fit good that why I order the med

The large would be wider in the shoulder so that should make sleeves a bit longer which I need

And this what he said We are not a tailor shop so wont do it

So asking about returning it and have him pay for shipping it back

I can send at my cost but feel like because what happen the 1st place he should pickup the cost of shipping back

In the mean time I order the one large he had left because like said really want this jacket and cant find any place else

This was bought thru [redacted] and still don't want to be responsible good businessman and do the measurement on the sleeves of the large one which I don't think that asking to much

So he took funds out for large but then when found out about the med jacket deal refund for the large and didn't ship it

Which is find but all asking for him to get the measurement of the large so could buy and make sure it will fit

I hope this explain this so you understand the problem This was a 50th Mustang Jacket which cost $45.00 with free shipping

ThanksDesired Settlement: Return the Med Jacket at his cost & full refund on the med jacket and get the measurement of the sleeves on the large one and if it will fit buy the the large jacket

Can only do if I can make a good decision on the proper fit

I feel this is not asking for to much from a business

Business

Response:

We offered the customer a full refund when we get it back. We are not a tailor. The company that makes the jackets does it by sizing. This is how we sell it. Customer has already started a dispute so we can not replace the jacket. All we can do is have the customer send the jacket back for a full refund as stated. We have replied to all of their emails. Customer can not keep the merchandise and their money.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had sent message to seller about how jacket size run like a med is like a 38-40 and also try call them no response from either way before I order it so I just when ahead and order the Med jacket

It fun that response that after I had the problem jacket response but not before that why asking them to pay the shipping back to them

I was told that there not tailor shop when told them about the sleeves on the Med and ask to have them pay ship back because of no response in the first place

Then ask them measure the sleeves on the large jacket that when said not a tailor shop because want order the last one of the large Told me no different in the large jacket sleeves How would they know that the sleeves on the where no longer then the Med in measure I think just mad because of compliant and didn't want to to business with me

Normally a large jacket has wider shoulder and make sleeves a little longer and explained it to them

Also I had try on a Med jacket same style in a store and fit just find before ordering the Med

This not asking to much from the seller to pay shipping cost back to them even told them the measurement on the med in one of emails

So I when ahead and order the last large they had but haven't received it yet and it don't show it was ship out yet but does say it should be here by Friday Oct 3

If some item is defect normally which I feel this is the person or store will refund and pay for ship back

It looks like refund for the Med jacket but never told me that happen until I when to see if Large jacket was charge which it was

Try to tell let try and resolve this and be good business partner

This is what I had said to them

Before filing a complaint with [redacted] and I don't think they like that I did that

Any question on this please get a hold of me

Hope this explain the problem so you understand it

Thanks [redacted]

Business

Response:

We are offering the customer a full refund for the item. We must receive the item back to do that. We did nothing wrong. Customer ordered a Medium size and we shipped them a Medium size. The manufacturer of the jacket does not give any other sizing information on the clothing other than a Mens Medium.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I paid for the large jacket $45. but have not received it as of today 10/06/14 and what it to be ship it pay for on 09/29/14

Let me plan for the shipping of the large should have had it by now had the money like a week now

Once again you didn't reply to me when I 1st contact YOU blueovalindustries by email or phone calls about the size of Med jacket so couldn't make a good decision

That why you need to pay for cost of shipping back this jacket is defective sleeves are normal length like a other Med jacket I have try on several Med and they all fit

Have your supply person cover the cost of shipping back seeing the sleeves are not normal in length if you don't want to even though you so

But you can communication now but why not before I order the jacket

Soon has you get me a return label or a refund the cost of shipping discount the large jacket by that much

Not asking for anything out of the normal business

Just get this resolved so we can have a good business relationship

Thanks [redacted]

Business

Response:

We refunded your money for the large jacket back on 9/22/14. you know this because [redacted] and [redacted] sent you the notice.

Refund (Unique Transaction

ID # [redacted])

See related [redacted] Original

Transaction

Date

Type

Status

Details

Gross

Fee

Net

Sep 20, 2014

Payment From [redacted]

RefundedYou have refunded this payment in full.

You have

refunded this payment in full.

Details

$45.00 USD

-$1.16 USD

$43.84 USD

Related

Transaction

Date

Type

Status

Details

Gross

Fee

Net

Sep 22, 2014

Refund

Completed

...

-$45.00 USD

$0.86 USD

-$44.14

USD

Sent to:

Email:

Total amount:

-$45.00 USD

Fee amount:

$0.86 USD

Net amount:

-$44.14 USD

Date:

Sep 22, 2014

Time:

11:38:35 EDT

Status:

Completed

Subject:

You have sent $45.00 USD to [redacted] with [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The payment for the large jacket taken out of my account on the 29th for$45. how can you refund money on the 22th for the large jacket before funds was taken out?

Just send the large jacket that I paid for back on the 29th Thanks

Just look at the rating of both seller & buyer

Would like you explain that why anyone would refund money before it was received but wont pay the return shipping cost for Med jacket to be returned

All you need to do is send the a return shipping and it will be return right away then you can sell it again you have a lot people look for a med jacket

Or refund the amount $ of shipping back the med on the large that I was charge for on the 29th and didn't ship it out which I still haven't received yet as of 10/10/14 it been long effort we should

Just do this and we both should be happy and no hard felling On my part

You can write off the amount of shipping back the med as be a business owner or ask your supplier to pay the cost of shipping back seeing the sleeves are defective

Your full cooperation in this matter would deep appreciated

Thanks

Review: I have purchased a set of fog lamps for a restoration that I am doing and when these were purchased I had the car at the paint shop. Upon receiving the car I had the lights installed and only one was working the other would barely light. (Similar to a flashlight with dead batteries). The seller has told me that the bulb is not warrantied, this is a brand new set of fog lamps and they are telling me to go buy the bulb?! I am not unreasonable all I had requested was a bulb but they are not willing to help me at all. Paypal has basically said "sorry don't purchase from them anymore" which seems unacceptable. I am tired of them bullying everyone as I see that there is a lot of complaints about them on your website. Can you please help me get my refund or at least make these lights work? These people are so rude to deal with that I am hoping your Bureau has better luck with them. Thank you in advance for your help with this matter. Also, on a side note the ad says that all their items are tested before they ship. Which is obviously a lie.Desired Settlement: I am not unreasonable here, I would be fine with the new bulb that I need. It is a principle issue, how long are they going to get away with everything? What if it wasn't a small amount? If they cannot provide the light that is needed to make everything work than I would like a refund and I will return the product. I would rather give the business to an appreciative seller.

Business

Response:

Customer bought this product off of Ebay. At no time have we been rude or never responded. Items come with a 15 day return policy as stated and listed with Ebay. The return policy also states that Electrical components are not covered. The customer had the product for 45 days before they contact us. The bulb is a $2.00 item that can be bought at [redacted] or [redacted]. We have done nothing wrong. The bulb is a small component of what was purchased from us and is a replaceable wear part. Return policy: 14 daysReturn policy detailsStandard Return policy: ABSOLUTELY NO RETURNS ON ELECTRICAL ITEMS. Customer is told and show this prior to purchase.