Blue Ox Heating & Air

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 10, 2014/12/03) */ Blue Ox Heating and Air would be happy to refund the $service fee charge to Ms [redacted] and apologizes if she feels that Blue Ox did not do what they said they would doA tune-up/furnace inspection includes a basic cleaning and an inspection of its basic componentsOur invoice clearly states what is included in the inspection and also a recommendation of what needs to be done to the furnaceIf the invoice needs to be re-written Blue Ox would be happy to do thatI will mail a typed copy of the invoice to Ms [redacted] for her reviewPlease let us know what is unclear on that invoice so that we can serve our customers better in the future We cannot refund "future repair costs" of $or $for airfareThe customer has sole responsibility for these expenses Business Response / [redacted] (4000, 19, 2015/01/14) */ On 1//5/we received a notice that we had not honored our settlementWe researched our records and Ms [redacted] 's MasterCard ending in [redacted] was credited $on December 22, at 3:16pmWe consider the matter closed and resolved as promised

We have resolved this with the customer

Initial Business Response /* (1000, 10, 2014/12/03) */
Blue Ox Heating and Air would be happy to refund the $99 service fee charge to Ms. [redacted] and apologizes if she feels that Blue Ox did not do what they said they would do. A tune-up/furnace inspection includes a basic cleaning...

and an inspection of its basic components. Our invoice clearly states what is included in the inspection and also a recommendation of what needs to be done to the furnace. If the invoice needs to be re-written Blue Ox would be happy to do that. I will mail a typed copy of the invoice to Ms. [redacted] for her review. Please let us know what is unclear on that invoice so that we can serve our customers better in the future.
We cannot refund "future repair costs" of $1500.00 or $1000.00 for airfare. The customer has sole responsibility for these expenses.
Business Response /* (4000, 19, 2015/01/14) */
On 1//5/2015 we received a notice that we had not honored our settlement. We researched our records and Ms. [redacted]'s MasterCard ending in [redacted] was credited $99.00 on December 22, 2014 at 3:16pm. We consider the matter closed and resolved as promised.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 10, 2014/12/03) */
Blue Ox Heating and Air would be happy to refund the $99 service fee charge to Ms. [redacted] and apologizes if she feels that Blue Ox did not do what they said they would do. A tune-up/furnace inspection includes a basic cleaning and an...

inspection of its basic components. Our invoice clearly states what is included in the inspection and also a recommendation of what needs to be done to the furnace. If the invoice needs to be re-written Blue Ox would be happy to do that. I will mail a typed copy of the invoice to Ms. [redacted] for her review. Please let us know what is unclear on that invoice so that we can serve our customers better in the future.
We cannot refund "future repair costs" of $1500.00 or $1000.00 for airfare. The customer has sole responsibility for these expenses.
Business Response /* (4000, 19, 2015/01/14) */
On 1//5/2015 we received a notice that we had not honored our settlement. We researched our records and Ms. [redacted]'s MasterCard ending in [redacted] was credited $99.00 on December 22, 2014 at 3:16pm. We consider the matter closed and resolved as promised.

I HAD MY HEAT IN MY HOUSE GO OUT AND CALLED THEM TO GET A QUOTE ON REPLACING IT AND THE GUY SHOWED UP HE SPENT ABOUT 15 MIN. IN THE HOUSE AND THEN HE WENT OUT TO HIS TRUCK FOR ABOUT A HOUR HE CAME BACK AND SAID IT WILL BE ABLE TO REPLACE IT FOR AROUND 10 K SO I SAID NO THAT IS TO HIGH HE WENT OUT TO HIS TUCK FOR ABOUT A ANOTHER 1/2 HOUR AND CAME BACK AND SAID IT WILL BE $6336.00 THEN I WENT TO GET FINANCING FROM THEM AND WAS REJECTED. SO HE TOLD ME I NEED TO PAT A SERVICE CHARGE OF$ 89.00 WHEN IT WAS A FREE CONSOLATION. THEY WERE HORRIBLE TO WORK WITH PLUS THEY CHARGE FOR SOME THINGS YOU ARE NOT TO BE CHARGED FOR VERY VERY VERY ON HAPPY WITH THEM THEN THEY WOULD NOT REFUND MY MONEY I WILL NEVER USE THE BLUE OX EVER
THEY JUST STOLE MONEY FROM ME. THEY NEED TO BE CHECKED TO SEE HOW MEANY OTHER PEOPLE THEY ARE SCAMMING FROM PEOPLE.
NOT HAPPY AT ALL .