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Blue Plate Fashion

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Blue Plate Fashion Reviews (1)

Review: I ordered 3 items from BluePlate Fashion on 6/**/13 and received them 6/**/13. Two of the items did not fit well, so the next morning at 8:30AM CT I called the listed phone number for the company. I was told the person who handles returns, [redacted], would not be in until 10:30AM ET, and to call back then. I called back around 2:30pm CT and was told that she never made it in that day, and to call back on Monday after 10:30AM ET. I called back Tues 7/* at 11:22 AM CT and was told that she was not in, to try back later in the day. I left my name and number again ( I left the same information the first day I called) and was told that she would call me back in the afternoon. I didn't hear from her, so I made the 4th call at 4:30pm CT, and was told that she received my information, but she had already left for the day, and to call back tomorrow after 10:30 AM. I told Ajit, the man who answers the phone, that I needed to speak to a supervisor or business owner. He told me that [redacted] is the owner and she is the only one who handles returns. He was very abrupt and was not willing to do anything to resolve the situation. His response to me was, "I can't make her stay here and call you, I have another call to answer, please call back in the morning.", then he hung up.Desired Settlement: All I want to do is return this skirt and dress and have my credit card refunded.

Business

Response:

Dear [redacted],

Apologies for the unintended negligence. It is true that I have been in and out of the office due to company infrastructural changes ongoing. I have sent an email to you, [redacted], and will take care of the refund upon receipt of unwanted items. Next time, if an issue as such arises, please make sure to send an email to the company first. I will receive those wherever I am, and immediately.

Thanks,

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Description: GENERAL MERCHANDISE-RETAIL

Address: 525 7th Ave suite 309, New York, New York, United States, 10018-0485


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