Blue Ribbon Auto Body

The photos that were sent in by the customer appear to be from the day that she got the vehicleThe same thought process she is using to say we damaged the vehicle in? the one day it was here,? apply to her as wellIt is possible that in the weeks she owned the vehicle before brining it here, that she obtained door dingsAs for the scratches, they are light scratches (aside from the one with older? touch up paint on it) and would not show up in photos alone, which is why we marked them in red before we took the photos to show where they wereSaying that we went just damaged the right side of the vehicle and put scratches and door dings in it on purpose does not make much senseWhat purpose would that serve? We did not offer an estimate to fix any of this damage just to obtain another saleThe check in sheet that is signed by the customer was done with the customer present at the time she dropped the vehicleOne of our employees walked around the vehicle with the customer, filled out the check in sheet and had her sign at the same timeWhen the customer was here to show us the damages she feels we did, she acknowledged that it was her signature and this is the reason we have customers sign those sheetsWe also do not have a reputation of lying or purposely causing damages to peoples carsAt this time, being that we have photos outlined where the damage was and we have the signed check in sheet from the customer we will not be paying to repair any of these damages

The photo uploaded by the customer clearly show touch up paint on the scratch. Looking closely at the photo you can see the touch up paint that overlapped with the vehicles paint. The touch up paint is also faded and not fresh so its not something we could have put there. My first upload shows a... check in sheet that was completed with the customer at the time of drop off, to which she signed after it was filled out and she was present. These sheets are not added to or changed after they are signed. By looking at the check in sheet one can see the amount of prior damage this vehicle had on it when it got here. The scratch on the passenger front fender that she stated we put there is on this check in sheet. The other three photos are taken after the vehicle has been rinsed off and brought into the shop to take it apart. Here you can see all of the damages she is claiming we did, it is clear in the photos. As to the complaint of over-spray on the vehicle, the vehicle was never in the paint shop. We replaced a rear bumper cover and the bumper itself was the only thing in the paint shop as they are painted off the car. The customer also advised me she cleaned the over-spray off, it was truly was over-spray it would not just wash off. Often times we find tree sap on cars that people think is over-spray. The customer also pointed out dents on the vehicle that she stated were not there when she dropped it off, these dents are prior hail damage on the vehicle and there are numerous hail dents all over the car that she was not aware of.

Ok those photos are of my car showing no dings dents or scratches prier to bringing it into blue ribbonSo there for im showing that they didCarelessly and knowingly damage the passanger side of my car as well as put scratches on the top of trunk and the hood of my car I took my car in on june 7th at 10:00am they didnt take these photos of my car until I believe the 8th of june I dont remember signing that document with the drawling of a car on it I did sign papers at front desk with the lady there and it wasnt no pic of a car on it stating ding dents scratches this is there doing im not a un fair person I dont lie you can do a full back groynd check on me I know blue ribbon for some rason carelessly half asked fixed my bumper I need tgem to pay for what they did which will problay required a full paint job as well as dent removal At a trusted body shop of my choosing Thank you for your time [redacted]

Ok I just bought Mt car why would I put tons of dents scratches on my car I would not they were telling me it was hail damage and that my car had previously been hit in back bumperBefoer I bought it not true I did research on my carAnd no problems with it no accident either? Also ill have the dealership vouch for me all state on their estmiet said nothing about perier damage to my bumper when they came out to look at it? Ill br calling Don R [redacted] the owner of blue ribbionAlso they gave me the shop number for him not his personl number which tells me they for a fact have this to hid?

Ok those photos are of my car showing no dings dents or scratches prier to bringing it into blue ribbonSo there for im showing that they didCarelessly and knowingly damage the passanger side of my car as well as put scratches on the top of trunk and the hood of my car I took my car in on june 7th at 10:00am they didnt take these photos of my car until I believe the 8th of june I dont remember signing that document with the drawling of a car on it I did sign papers at front desk with the lady there and it wasnt no pic of a car on it stating ding dents scratches this is there doing im not a un fair person I dont lie you can do a full back groynd check on me I know blue ribbon for some rason carelessly half asked fixed my bumper I need tgem to pay for what they did which will problay required a full paint job as well as dent removal At a trusted body shop of my choosing Thank you for your time [redacted] .

The photos that were sent in by the customer appear to be from the day that she got the vehicleThe same thought process she is using to say we damaged the vehicle in the one day it was here, apply to her as wellIt is possible that in the weeks she owned the vehicle before brining it here, that she obtained door dingsAs for the scratches, they are light scratches (aside from the one with older touch up paint on it) and would not show up in photos alone, which is why we marked them in red before we took the photos to show where they wereSaying that we went just damaged the right side of the vehicle and put scratches and door dings in it on purpose does not make much senseWhat purpose would that serve? We did not offer an estimate to fix any of this damage just to obtain another saleThe check in sheet that is signed by the customer was done with the customer present at the time she dropped the vehicleOne of our employees walked around the vehicle with the customer, filled out the check in sheet and had her sign at the same timeWhen the customer was here to show us the damages she feels we did, she acknowledged that it was her signature and this is the reason we have customers sign those sheetsWe also do not have a reputation of lying or purposely causing damages to peoples carsAt this time, being that we have photos outlined where the damage was and we have the signed check in sheet from the customer we will not be paying to repair any of these damages

Ok I just bought Mt car why would I put tons of dents scratches on my car I would not they were telling me it was hail damage and that my car had previously been hit in back bumperBefoer I bought it not true I did research on my carAnd no problems with it no accident either Also ill have the dealership vouch for me all state on their estmiet said nothing about perier damage to my bumper when they came out to look at it Ill br calling Don R** the owner of blue ribbionAlso they gave me the shop number for him not his personl number which tells me they for a fact have this to hid

I do not feel Blue Ribbon Auto Body owes the customer the refund she is requesting of $When this customer came in for an estimate, our CSR (Dalisha) explained to her that it is possible that we could find additional damage, once we get her vehicle in and disassembledWe handled this repair
for this customer as we do every other repair that comes through our shopWe have to disassemble vehicles that come in for collision repair to provide an accurate cost of repairs, due to hidden damage The charges the customer had to pay, are a result of this customer not wanting her vehicle repaired at our facility, after the disassembly was done and we had to reassemble her vehiclePer the customer’s statement that was provided by the Revdex.com, I (Rosemary) did not write the initial estimate that the customer claims, our CSR (Dalisha) wrote her initial estimate on 1-15-The customer dropped her vehicle off on 1-19-(Friday) for repairs and upon check in Dalisha explained to the customer we would be back in touch once we had vehicle disassembled and had a more accurate cost of repairs and time frameOur CSR (Dalisha) called the customer on 1-23-to go over the additional cost associated with both repairs We had already ordered the rear bumper for the insurance claim and the right fender for the customer pay portion, prior to the customer dropping for repair, which per the statement provided to the Revdex.com by the customer is inaccurateThe additional damage found on the customer pay portion, was for hidden damage on the right front doorIt was written originally to repair the right front door skinUpon disassembly, we found that the intrusion beam was bent on the right front door and required a door shell We also would need to blend the right rear door for color matchThere were also black out tapes and clips that were going to be neededNone of the additional cost found on the customer pay portion of the customers repair, could have been determined without a complete disassemblyI have attached photos and I have provided detailed information below, documenting conversations and email communications with this customer. 1-19-Customer dropped her vehicle for repairsShe had an insurance claim thru *** *** *** for the rear end damage and was paying out of pocket for repairs on the right side damage. 1-23-Our CSR called the customer to let her know of the supplemental damage found on both rear end damage and right side damageThe customer expressed that our company was being fraudulent and wanted to talk with a manager. 1-24- I called the customer to discuss her concerns with our facility and that she thinks our company is being fraudulentI explained in detail, the additional damage that we assessed on both repairsI invited her to come to our shop to look at her vehicle, to get a better understanding of the additional cost associated with both of her repairsShe did not want to come down, she does not feel comfortable with our company and stated that we were being fraudulentI explained to her that she signed a repair authorization, allowing our shop to repair her vehicleI also explained the process of disassembling her vehicle to write a more accurate estimation of repairs needed, due to hidden damage I emailed her In process photos and a copy of the supplemental estimate for the insurance workWe also let her know we called and spoke with Joe Gorter at *** *** *** and he stated that they are sending an adjustor out to go over our supplement request*** *** *** told us it will days before someone would be out. 1-25-*** *** with *** *** *** was to our shop to go over our supplement requestHe determined that our assessment of the damage was not fraudulentHe said he would call the customer and let us know the outcome. 1-26- AM *** *** at *** *** *** called our facility and let us know that the customer told him she did not want the repairs done at our shop and to put her vehicle back together *** *** *** would pay our shop to put the rear end of customer’s car back togetherCalled customer let her know we would have her vehicle back to her by the end of the day and that we would call her when it was readyI also let her know she would owe $for us to put the right side damage, customer pay portion on her vehicle back together*** *** *** would pay us to put the rear damage portion back together. 1-26- We had to replace the rear bumper reinforcement bar, we could not put the damaged one back on for liability issuesWe discussed this with *** *** at *** *** *** and he approved and agreedWe ordered the new reinforcement bar and found out we could not get it until Monday 1-29- I called the customer to let her know that we would not have her vehicle back together until Monday due to the reinforcement bar issue and that we would call her when it was ready on Monday. Thank you, Rosemary O***
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The photo uploaded by the customer clearly show touch up paint on the scratchLooking closely at the photo you can see the touch up paint that overlapped with the vehicles paintThe touch up paint is also faded and not fresh so its not something we could have put thereMy first upload shows a
check in sheet that was completed with the customer at the time of drop off, to which she signed after it was filled out and she was presentThese sheets are not added to or changed after they are signedBy looking at the check in sheet one can see the amount of prior damage this vehicle had on it when it got hereThe scratch on the passenger front fender that she stated we put there is on this check in sheetThe other three photos are taken after the vehicle has been rinsed off and brought into the shop to take it apartHere you can see all of the damages she is claiming we did, it is clear in the photosAs to the complaint of over-spray on the vehicle, the vehicle was never in the paint shopWe replaced a rear bumper cover and the bumper itself was the only thing in the paint shop as they are painted off the carThe customer also advised me she cleaned the over-spray off, it was truly was over-spray it would not just wash offOften times we find tree sap on cars that people think is over-sprayThe customer also pointed out dents on the vehicle that she stated were not there when she dropped it off, these dents are prior hail damage on the vehicle and there are numerous hail dents all over the car that she was not aware of.

I do not feel Blue Ribbon Auto Body owes the customer the refund she is requesting of $When this customer came in for an estimate, our CSR (Dalisha) explained to her that it is possible that we could find additional damage, once we get her vehicle in and disassembledWe handled this repair
for this customer as we do every other repair that comes through our shopWe have to disassemble vehicles that come in for collision repair to provide an accurate cost of repairs, due to hidden damage The charges the customer had to pay, are a result of this customer not wanting her vehicle repaired at our facility, after the disassembly was done and we had to reassemble her vehiclePer the customer’s statement that was provided by the Revdex.com, I (Rosemary) did not write the initial estimate that the customer claims, our CSR (Dalisha) wrote her initial estimate on 1-15-The customer dropped her vehicle off on 1-19-(Friday) for repairs and upon check in Dalisha explained to the customer we would be back in touch once we had vehicle disassembled and had a more accurate cost of repairs and time frameOur CSR (Dalisha) called the customer on 1-23-to go over the additional cost associated with both repairs We had already ordered the rear bumper for the insurance claim and the right fender for the customer pay portion, prior to the customer dropping for repair, which per the statement provided to the Revdex.com by the customer is inaccurateThe additional damage found on the customer pay portion, was for hidden damage on the right front doorIt was written originally to repair the right front door skinUpon disassembly, we found that the intrusion beam was bent on the right front door and required a door shell We also would need to blend the right rear door for color matchThere were also black out tapes and clips that were going to be neededNone of the additional cost found on the customer pay portion of the customers repair, could have been determined without a complete disassemblyI have attached photos and I have provided detailed information below, documenting conversations and email communications with this customer. 1-19-Customer dropped her vehicle for repairsShe had an insurance claim thru *** *** *** for the rear end damage and was paying out of pocket for repairs on the right side damage. 1-23-Our CSR called the customer to let her know of the supplemental damage found on both rear end damage and right side damageThe customer expressed that our company was being fraudulent and wanted to talk with a manager. 1-24- I called the customer to discuss her concerns with our facility and that she thinks our company is being fraudulentI explained in detail, the additional damage that we assessed on both repairsI invited her to come to our shop to look at her vehicle, to get a better understanding of the additional cost associated with both of her repairsShe did not want to come down, she does not feel comfortable with our company and stated that we were being fraudulentI explained to her that she signed a repair authorization, allowing our shop to repair her vehicleI also explained the process of disassembling her vehicle to write a more accurate estimation of repairs needed, due to hidden damage I emailed her In process photos and a copy of the supplemental estimate for the insurance workWe also let her know we called and spoke with Joe Gorter at *** *** *** and he stated that they are sending an adjustor out to go over our supplement request*** *** *** told us it will days before someone would be out. 1-25-*** *** with *** *** *** was to our shop to go over our supplement requestHe determined that our assessment of the damage was not fraudulentHe said he would call the customer and let us know the outcome. 1-26- AM *** *** at *** *** *** called our facility and let us know that the customer told him she did not want the repairs done at our shop and to put her vehicle back together *** *** *** would pay our shop to put the rear end of customer’s car back togetherCalled customer let her know we would have her vehicle back to her by the end of the day and that we would call her when it was readyI also let her know she would owe $for us to put the right side damage, customer pay portion on her vehicle back together*** *** *** would pay us to put the rear damage portion back together. 1-26- We had to replace the rear bumper reinforcement bar, we could not put the damaged one back on for liability issuesWe discussed this with *** *** at *** *** *** and he approved and agreedWe ordered the new reinforcement bar and found out we could not get it until Monday 1-29- I called the customer to let her know that we would not have her vehicle back together until Monday due to the reinforcement bar issue and that we would call her when it was ready on Monday. Thank you, Rosemary O***
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Ok I just bought Mt car why would I put tons of dents scratches on my car I would not they were telling me it was hail damage and that my car had previously been hit in back bumperBefoer I bought it not true I did research on my carAnd no problems with it no accident either? Also ill have the dealership vouch for me all state on their estmiet said nothing about perier damage to my bumper when they came out to look at it? Ill br calling Don R** the owner of blue ribbionAlso they gave me the shop number for him not his personl number which tells me they for a fact have this to hid?

Ok those photos are of my car showing no dings dents or scratches prier to bringing it into blue ribbonSo there for im showing that they didCarelessly and knowingly damage the passanger side of my car as well as put scratches on the top of trunk and the hood of my car? I took my car in on june 7th at 10:00am they didnt take these photos of my car until I believe the 8th of june I dont remember signing that document with the drawling of a car on it I did sign papers at front desk with the lady there and it wasnt no pic of a car on it stating ding dents scratches this is there doing im not a un fair person I dont lie you can do a full back groynd check on me I know blue ribbon for some rason carelessly half asked fixed my bumper I need tgem to pay for what they did which will problay required a full paint job as well as dent removal? At a trusted body shop of my choosing? Thank you for your time*** ***.?

The photos that were sent in by the customer appear to be from the day that she got the vehicle. The same thought process she is using to say we damaged the vehicle in the one day it was here, apply to her as well. It is possible that in the weeks she owned the vehicle before brining it here, that she obtained door dings. As for the scratches, they are light scratches (aside from the one with older touch up paint on it) and would not show up in photos alone, which is why we marked them in red before we took the photos to show where they were. Saying that we went just damaged the right side of the vehicle and put scratches and door dings in it on purpose does not make much sense. What purpose would that serve? We did not offer an estimate to fix any of this damage just to obtain another sale. The check in sheet that is signed by the customer was done with the customer present at the time she dropped the vehicle. One of our employees walked around the vehicle with the customer, filled out the check in sheet and had her sign at the same time. When the customer was here to show us the damages she feels we did, she acknowledged that it was her signature and this is the reason we have customers sign those sheets. We also do not have a reputation of lying or purposely causing damages to peoples cars. At this time, being that we have photos outlined where the damage was and we have the signed check in sheet from the customer we will not be paying to repair any of these damages.

Ok those photos are of my car showing no dings dents or scratches prier to bringing it into blue ribbon. So there for im showing that they did. Carelessly and knowingly damage the passanger side of my car as well as put scratches on the top of trunk and the hood of my car.  I took my car in on june 7th at 10:00am 2017 they didnt take these photos of my car until I believe the 8th of june 2017 . I dont remember signing that document with the drawling of a car on it I did sign papers at front desk with the lady there and it wasnt no pic of a car on it stating ding dents scratches this is there doing im not a un fair person I dont lie . you can do a full back groynd check on me I know blue ribbon for some rason carelessly half asked fixed my bumper . I need tgem to pay for what they did which will problay required a full paint job as well as dent removal.  At a trusted body shop of my choosing.  Thank you for your time[redacted].

The photo uploaded by the customer clearly show touch up paint on the scratch. Looking closely at the photo you can see the touch up paint that overlapped with the vehicles paint. The touch up paint is also faded and not fresh so its not something we could have put there. My first upload shows a...

check in sheet that was completed with the customer at the time of drop off, to which she signed after it was filled out and she was present. These sheets are not added to or changed after they are signed. By looking at the check in sheet one can see the amount of prior damage this vehicle had on it when it got here. The scratch on the passenger front fender that she stated we put there is on this check in sheet. The other three photos are taken after the vehicle has been rinsed off and brought into the shop to take it apart. Here you can see all of the damages she is claiming we did, it is clear in the photos. As to the complaint of over-spray on the vehicle, the vehicle was never in the paint shop. We replaced a rear bumper cover and the bumper itself was the only thing in the paint shop as they are painted off the car. The customer also advised me she cleaned the over-spray off, it was truly was over-spray it would not just wash off. Often times we find tree sap on cars that people think is over-spray. The customer also pointed out dents on the vehicle that she stated were not there when she dropped it off, these dents are prior hail damage on the vehicle and there are numerous hail dents all over the car that she was not aware of.