Blue Ribbon Automotive

Date Sent: 1/21/2016 8:44:19 AMGood Morning Mr. [redacted],The mailboxes have been installed in your subdivision as agreed upon.  Mr. [redacted], Greeneco Builders called you several times and also left you a voice mail. Mr. [redacted] you must pick up your key at the [redacted] Post Office and also bring documents (ex: closing documents) to verify your address. If you have any questions, regarding yourmailbox key please feel free to call Mr. [redacted] at [redacted]Please let me know, if you have any other questions.Mr. [redacted], thank you for bringing to our attention regarding the end of your driveway.  Jose, will contact you within 24 hours regarding your customer service issue. Thank You, Elisa [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Complaint Detail / ProblemComplaint Type:Delivery IssuesselectProblem:We filed a previous complaint with the Revdex.com and for some reason it shows to be closed. IT SHOULD NOT BE CLOSED. Greeneco still has not provided us a with a mailbox or keys to our mailbox. Elisa called us in December to tell us that the mailboxes would be installed on January 12th and that we would get our keys that day but we still have not heard from anyone since that day that she called. We also emailed Greeneco about the end of our driveway that has never been completed and we never hear back from anyone. We have spoken to Steven Evans about both of these problems a few times and he always tells us to send an email to: [email protected] and that someone will contact us to help us. Terrible customer service and why do they always insist on calling us instead of emailing us? There is no proof of what is being said in a phone call.TranslateDesired Resolution / OutcomeDesired Resolution:Finish the JobselectDesired Outcome:WOULD LIKE OUR MAIILBOX ALONG WITH THE KEY AND THE END OF DRIVEWAY COMPLETED.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
This letter is to inform you that Greeneco Builders, L.L.C. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/21/[redacted]:08:47 PM and assigned ID [redacted].
Regards,

Hello Mr. [redacted],
We received your complaint issue.
On behalf of Greeneco Builders we have and currently working
vigorously to resolve the mailbox issues.  As stated before the developer
is responsible for installing mailboxes for the subdivision.
However, we do not want our new...

home owners inconvenient! 
We've been working with Postal Services to assistance Greeneco Builders to
resolve issue as soon as possible.  We've currently have someone
installing
mail boxes on 1/12/15.  I'll keep you updated, if anything
else change.
 
Thank You,
 
Elisa [redacted]

Good Morning,
We’ve received Ms. [redacted] complaint information.  Greeneco Builders takes great pride in
providing customer service.  After evaluating
the complaint details, we’ll respond shortly! Thank You,  Elisa [redacted]Area Coordinator