Blue Ridge Apartments

To Whom It May Concern;I have attached the emails sent from the complaining party and the response Email that I sent in response The information that does not show in the attached emails is as follows:The complainant came to our office and requested that we try to rent her apartment, thus allowing her to terminate her 12-month lease agreement We stated she would have to assist in finding someone to rent her apartment, that our priority would be to fill the units we had available before hers We also stated that the individuals would have to go through the vetting process for new tenants, just like she had She started to send people to us, and they were vetted and found to be inadequate tenant prospects One was even an individual that had been evicted from the complex just two months prior, thus not a plausible candidate for tenancy.I am not sure what the tenant is referring to as “treat you as though you are ignorant to the lease statements.” If you read the attached email which I sent to the tenant on January 2017, you will notice that I explained that Clause of the lease in NO way pertained to her situation The Clause states that you may terminate the lease at the end of the initial term, or subsequent terms The tenants original lease agreement hasn’t ended yet I have attached a copy of Clause 20, so as, to not allow for any speculation of impropriety.Clause CancellationLandlord or Tenant(s) may terminate this Lease Agreement effective at the end of the initial term of this Agreement or at the end of any subsequent term, upon written notice given to other party at least days prior to the effective date of such termination Notice to cancel must be given prior to the first day of a month in order to cancel the Lease Agreement one (1) month following the first day of said month Tenant(s), in addition to providing sufficient notice to Landlord of an intention to terminate, must be current in rental payments; must surrender possession of the Premises in good condition, with the exception of reasonable wear and tear; and must pay for all damages or assessments for damages made by Landlord against Tenant(s), in accordance with the schedule for physical damages contained in the Damage Addendum other provisions of the Agreement, or as Landlord shall see fit If no such notice to cancel is given, the term of this Lease Agreement shall be extended for self-renewing month by month terms until either party givesNotice to cancel in accordance herewith, unless terminated in accordance with any other applicable provision of this Lease Agreement, or in accordance with applicable Virginia law If at any time a Lease Agreement is, the Tenant(s) will forfeit the security deposit.The title of “Controller” is incorrect as well, my title is “Comptroller” which is defined as a person who oversees the financial accounts of a company or organization, per Webster’s Dictionary The reason for this title, is that I have a Master’s of Science Accounting, and maintain the financial position for the company Another aspect of my position is General Manager of the company thus is why I became involved in this tenants issues The title was given to me by the Owner of the company, and wasn’t a title given by myself As far as being arrogant, rude, and verbally abusive; I have attached the correspondence I have given the tenant In that email, I did state her error in reading the lease, I did tell her there was nothing we were going to do for her, and I did tell her my opinion of her attempt to get out of the lease I was being concise, not abusive, arrogant, or rude I look forward to her presenting evidence that I was any of the above referenced things If she produces factual evidence that I was arrogant, rude, and or verbally abusive, I would be more than happy to apologize in writing to the tenant.The situation that occurred with the Augusta County SWAT team, was not in any way shape or form caused by the Apartment complex or by its employees We would not give information, because we really had none to give The Augusta County Sheriff’s Department handled the situation, not us We had zero involvement As far as I know, the case is still under investigation You will notice though that in the tenant’s email dated January 2017, the tenant feels that she feels unsafe living at the apartments First, let me rebut this by stating the situation was an isolated incident with no injuries There are two parts to our apartment complex and this tenant lives on a different street then where the incident even occurred I feel that the use of this incident by the tenant was just an excuse to try and remove herself from the current lease Secondly, the tenant had been trying to remove herself from the lease for weeks prior to this incident.Now as far as my opinion of this situation; I still maintain the tenant is trying to get out of her lease obligations by, which I find very disheartening from an employee of [redacted] that forms our youth’s opinions and learned responses And I will be filing a personal law suit against her for slanderEmail in response to tenant:We have attempted on numerous occasions to rent your apartment for you, the problem is that the people you are trying to take over your lease do not qualify That isn't our problem!If you are stating that the incident at apartment [redacted] was in some way our lackOf care, you are completely incorrect and the situation was handled appropriately by our personnel!I just think that you are trying to use it as an excuse! So here is what I am willing to do for you now: nothing! You are responsible for your lease, or we can go to court to settle it! I find this ridiculous !Also Clause you referenced is for when the original lease is finishedNo where near what your situation is!XXXXX XXXXX Comptroller XXX Properties, llcOn Jan 16, 2017, at 2:PM,________________________________________From: TenantSent: Thursday, January 5, 3:PMTo: [redacted] Subject: Re: Lease I apologize for the incomplete email sent last evening I was working from my phone and the connection was poor The corrections are as followed: Good afternoon Due to the incident that occurred at your apartment complex I no longer feel safe living there I am officially giving my day notice according to Clause of my lease I also feel that it would be reasonable to let me leave at the end of this month without paying for the couple of days that would run into next monthI feel that this is appropriate due to the lack care you have given to the property I am renting form youIf there are any problems or questions please feel free to contact me at XXX-XXX-XXXX Thanks! Tenant

To Whom It May Concern;I have attached the emails sent from the complaining party and the response Email that I sent in response.  The information that does not show in the attached emails is as follows:The complainant came to our office and requested that we try to rent her apartment, thus...

allowing her to terminate her 12-month lease agreement.  We stated she would have to assist in finding someone to rent her apartment, that our priority would be to fill the units we had available before hers.  We also stated that the individuals would have to go through the vetting process for new tenants, just like she had.  She started to send people to us, and they were vetted and found to be inadequate tenant prospects.  One was even an individual that had been evicted from the complex just two months prior, thus not a plausible candidate for tenancy.I am not sure what the tenant is referring to as “treat you as though you are ignorant to the lease statements.”  If you read the attached email which I sent to the tenant on 16 January 2017, you will notice that I explained that Clause 20 of the lease in NO way pertained to her situation.  The Clause states that you may terminate the lease at the end of the initial term, or subsequent terms.  The tenants original lease agreement hasn’t ended yet.  I have attached a copy of Clause 20, so as, to not allow for any speculation of impropriety.Clause 20.  CancellationLandlord or Tenant(s) may terminate this Lease Agreement effective at the end of the initial term of this Agreement or at the end of any subsequent term, upon written notice given to other party at least 30 days prior to the effective date of such termination.  Notice to cancel must be given prior to the first day of a month in order to cancel the Lease Agreement one (1) month following the first day of said month.  Tenant(s), in addition to providing sufficient notice to Landlord of an intention to terminate, must be current in rental payments; must surrender possession of the Premises in good condition, with the exception of reasonable wear and tear; and must pay for all damages or assessments for damages made by Landlord against Tenant(s), in accordance with the schedule for physical damages contained in the Damage Addendum other provisions of the Agreement, or as Landlord shall see fit.  If no such notice to cancel is given, the term of this Lease Agreement shall be extended for self-renewing month by month terms until either party givesNotice to cancel in accordance herewith, unless terminated in accordance with any other applicable provision of this Lease Agreement, or in accordance with applicable Virginia law.  If at any time a Lease Agreement is, the Tenant(s) will forfeit the security deposit.The title of “Controller” is incorrect as well, my title is “Comptroller” which is defined as a person who oversees the financial accounts of a company or organization, per Webster’s Dictionary.  The reason for this title, is that I have a Master’s of Science Accounting, and maintain the financial position for the company.  Another aspect of my position is General Manager of the company thus is why I became involved in this tenants issues.  The title was given to me by the Owner of the company, and wasn’t a title given by myself.  As far as being arrogant, rude, and verbally abusive; I have attached the correspondence I have given the tenant.  In that email, I did state her error in reading the lease, I did tell her there was nothing we were going to do for her, and I did tell her my opinion of her attempt to get out of the lease.  I was being concise, not abusive, arrogant, or rude.  I look forward to her presenting evidence that I was any of the above referenced things.  If she produces factual evidence that I was arrogant, rude, and or verbally abusive, I would be more than happy to apologize in writing to the tenant.The situation that occurred with the Augusta County SWAT team, was not in any way shape or form caused by the Apartment complex or by its employees.  We would not give information, because we really had none to give.  The Augusta County Sheriff’s Department handled the situation, not us.  We had zero involvement.  As far as I know, the case is still under investigation.  You will notice though that in the tenant’s email dated 5 January 2017, the tenant feels that she feels unsafe living at the apartments.  First, let me rebut this by stating the situation was an isolated incident with no injuries.  There are two parts to our apartment complex and this tenant lives on a different street then where the incident even occurred.  I feel that the use of this incident by the tenant was just an excuse to try and remove herself from the current lease.  Secondly, the tenant had been trying to remove herself from the lease for weeks prior to this incident.Now as far as my opinion of this situation; I still maintain the tenant is trying to get out of her lease obligations by, which I find very disheartening from an employee of [redacted] that forms our youth’s opinions and learned responses.  And I will be filing a personal law suit against her for slanderEmail in response to tenant:We have attempted on numerous occasions to rent your apartment for you, the problem is that the people you are trying to take over your lease do not qualify.  That isn't our problem!If you are stating that the incident at apartment [redacted] was in some way our lackOf care, you are completely incorrect and the situation was handled appropriately by our personnel!I just think that you are trying to use it as an excuse!  So here is what I am willing to do for you now:  nothing!  You are responsible for your lease, or we can go to court to settle it!  I find this ridiculous !Also Clause 20 you referenced is for when the original lease is finished. No where near what your situation is!XXXXX XXXXX Comptroller XXX Properties, llcOn Jan 16, 2017, at 2:53 PM,________________________________________From: TenantSent: Thursday, January 5, 2017 3:00 PMTo: [redacted]Subject: Re: Lease  I apologize for the incomplete email sent last evening I was working from my phone and the connection was poor.  The corrections are as followed:  Good afternoon.   Due to the incident that occurred at your apartment complex.  I no longer feel safe living there.  I am officially giving my 30 day notice according to Clause 20 of my lease.  I also feel that it would be reasonable to let me leave at the end of this month without paying for the couple of days that would run into next month. I feel that this is appropriate due to the lack care you have given to the property I am renting form you. If there are any problems or questions please feel free to contact me at XXX-XXX-XXXX Thanks! Tenant

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]