My internet only works on one TV and my cable is interrupted at least once per week. This current delay over an hour can't watch most channels...Message V635 shows up everywhere. Do they offer discounts for this?
[redacted] ’s complaint is that since he downgraded his cable service at the end of last year he has had poor picture quality and loss of service [redacted] downgraded his video service from our HD digital service to our analog Broadcast Basic serviceThe picture quality will be noticeable different between an analog and digital signal, especially a HD digital signal so he will notice a significant difference in picture qualityWe also experienced three commercial power outages in his area this winter, 11/28, 2/and 3/all due to storms or very cold weatherOur outside plant is powered by commercial power which we have no control over and when we lose power we have backup batteries which can run the system for several hours and if commercial power does not come back on we have portable generators we can hook up to our power suppliesThere are times we are unaware of a commercial power outage in an area, or the power outage is so wide spread that we don’t have enough generators to power all our power suppliesDepending on how large the commercial power outage is and the weather conditions it may take several hours to get the system back on but we are unaware of any extended loss of service in this area unless there was no commercial power in the entire area which means all the residence would not have had commercial powerOutside the commercial power outages we have no record of any other problems being reported by [redacted] ’sIf [redacted] feels he was out of service for an extended amount of time he can call our company and discuss a credit for the specific days and time the service was not working Please let us know if you need any additional information Thank you Jeff C [redacted] Dir of Operations Blue Ridge Communications
[redacted] ***’s complaint is that the HD converter she had lost the function of being able to change channels on a timer so she could record shows on her personal DVD recorder without being there, and that we changed that function because of, “absolute greed” to force her to get our DVR converter Our converters are manufactured by [redacted] and we use [redacted] for the software that run our convertersBoth these companies are used by many of the largest cable companies in the country and they both continually upgrade their products and software for the entire industry [redacted] has done an upgrade to their HD software to prepare for future upgrades which will allow customers to have one HD-DVR converter in a home and be able to be access any other HD non-DVR converter in the home to be able to record or watch any recorded programs in any room with a converter and not have a need for multiple DVR’s in a homeFor this upgrade they removed the timer function within their software which we had no input or control overThey are not upgrading the older versions of software that the nconverters run on because these converters are not be capable of accessing the HD-DVR to be able to use these functionsThis is why our Tech support explained to her that our standard digital converters still have that function but she would lose the HD We did not do this out of greed and actuallyWhen the whole house DVR solution is launched it will save customer’s money because they will not need multiple DVR’s in their home to be able to watch recorded movies in different rooms, and they will be able to start to watch a movie in one room and finish the movie in another roomThis change had nothing to do with Blue Ridge and we have no input or control of software upgrades [redacted] does
[redacted] ’s complaint is that since he downgraded his cable service at the end of last year he has had poor picture quality and loss of service [redacted] downgraded his video service from our HD digital service to our analog Broadcast Basic serviceThe picture quality will be noticeable different between an analog and digital signal, especially a HD digital signal so he will notice a significant difference in picture qualityWe also experienced three commercial power outages in his area this winter, 11/28, 2/and 3/all due to storms or very cold weatherOur outside plant is powered by commercial power which we have no control over and when we lose power we have backup batteries which can run the system for several hours and if commercial power does not come back on we have portable generators we can hook up to our power suppliesThere are times we are unaware of a commercial power outage in an area, or the power outage is so wide spread that we don’t have enough generators to power all our power suppliesDepending on how large the commercial power outage is and the weather conditions it may take several hours to get the system back on but we are unaware of any extended loss of service in this area unless there was no commercial power in the entire area which means all the residence would not have had commercial powerOutside the commercial power outages we have no record of any other problems being reported by [redacted] ’sIf [redacted] feels he was out of service for an extended amount of time he can call our company and discuss a credit for the specific days and time the service was not working Please let us know if you need any additional information Thank you Jeff C [redacted] Dir of Operations Blue Ridge Communications
[redacted] ***’s complaint is that the HD converter she had lost the function of being able to change channels on a timer so she could record shows on her personal DVD recorder without being there, and that we changed that function because of, “absolute greed” to force her to get our DVR converter Our converters are manufactured by [redacted] and we use [redacted] for the software that run our convertersBoth these companies are used by many of the largest cable companies in the country and they both continually upgrade their products and software for the entire industry [redacted] has done an upgrade to their HD software to prepare for future upgrades which will allow customers to have one HD-DVR converter in a home and be able to be access any other HD non-DVR converter in the home to be able to record or watch any recorded programs in any room with a converter and not have a need for multiple DVR’s in a homeFor this upgrade they removed the timer function within their software which we had no input or control overThey are not upgrading the older versions of software that the nconverters run on because these converters are not be capable of accessing the HD-DVR to be able to use these functionsThis is why our Tech support explained to her that our standard digital converters still have that function but she would lose the HD We did not do this out of greed and actuallyWhen the whole house DVR solution is launched it will save customer’s money because they will not need multiple DVR’s in their home to be able to watch recorded movies in different rooms, and they will be able to start to watch a movie in one room and finish the movie in another roomThis change had nothing to do with Blue Ridge and we have no input or control of software upgrades [redacted] does