Initial Business Response /* (1000, 13, 2016/03/03) */
In January, after we received a request from Mr. [redacted] for the tax amount, we sent an itemized [redacted] showing tax amounts.
Initial Consumer Rebuttal /* (2000, 15, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from...
Mrs. [redacted] contacted our business regarding a letter she received stating her payment for 2018 had not been received. This letter was accidentally sent to Mrs. [redacted] due to a clerical error. During the time Mrs. [redacted] was attempting to contact the resort we were experiencing inclement weather which caused...
our phone system to malfunction. One of our office employees spoke to Mrs. [redacted] on January 12, 2018. Mrs. [redacted] was very upset and accused our business of trying to double bill her and take her money. The employee first thought Mrs. [redacted] had mailed the payment and it [redacted] have crossed in the mail because only clients who were not current on payments were sent this letter. Our employee explained to Mrs. [redacted] this letter was sent in error and did not apply to her. The employee also apologized for this mistake and then verified we received her payment on November 6, 2017 and her account was in good standings. Mrs. [redacted] became even more upset and begin to yell and use vulgar language. Mrs. [redacted] asked to speak to the supervisor and the employee explained the supervisor was out of town due to a family situation. The employee let Mrs. [redacted] know she could contact [redacted] as well and gave the number [redacted]. She did contact [redacted] regarding this matter and stated " Subject: Legal Action Threatened Against Me? From: [redacted]@aol.com (Add as Preferred Sender) Date: Fri, Jan 12, 2018 4:51 pm To: customerservice@[redacted].com I have been trying all day to get in touch with a supervisor who can tell me why my dues payment from NOVEMBER has NEVER been posted to my account, and why your company has begun the "process of reassuming ownership of the points membership." I called the number on the letter ([redacted]) and was repeatedly lied to by the girl who answered the phone. She said my payment probably crossed in the mail. Huh?? Then she said she would have a supervisor call me. That didn't happen either. Then I called the [redacted] offices and was told a supervisor would call me. That didn't happen either. Do I need to contact my attorney to protect my legal rights, and file an action for violation of the Fair Debt Collection Practices Act? I have health issues that are exacerbated by stress and this is causing me a LOT OF STRESS!! Doesn't anyone care??? [redacted]" Our letter stated nothing of legal action and no action was ever taking against Mrs. [redacted]. We would be more than happy to provide a copy of the letter she received. Our business and [redacted] have both explained to Mrs. [redacted] this was a mistake and her account has always remained in good standings. It is unfortunate this mistake was not caught but we have tried our best to help her understand it was not done intentionally. We also provided her with a copy of the payment receipt showing it was paid on November 6, 2017. Please feel free to contact us if additional information is required. We can be reached by phone at [redacted] or e-mail [email protected] Thank you.
Initial Business Response /* (1000, 13, 2016/03/03) */
In January, after we received a request from Mr. [redacted] for the tax amount, we sent an itemized [redacted] showing tax amounts.
Initial Consumer Rebuttal /* (2000, 15, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from...
the business.)
Mrs. [redacted] contacted our business regarding a letter she received stating her payment for 2018 had not been received. This letter was accidentally sent to Mrs. [redacted] due to a clerical error. During the time Mrs. [redacted] was attempting to contact the resort we were experiencing inclement weather which caused...
our phone system to malfunction. One of our office employees spoke to Mrs. [redacted] on January 12, 2018. Mrs. [redacted] was very upset and accused our business of trying to double bill her and take her money. The employee first thought Mrs. [redacted] had mailed the payment and it [redacted] have crossed in the mail because only clients who were not current on payments were sent this letter. Our employee explained to Mrs. [redacted] this letter was sent in error and did not apply to her. The employee also apologized for this mistake and then verified we received her payment on November 6, 2017 and her account was in good standings. Mrs. [redacted] became even more upset and begin to yell and use vulgar language. Mrs. [redacted] asked to speak to the supervisor and the employee explained the supervisor was out of town due to a family situation. The employee let Mrs. [redacted] know she could contact [redacted] as well and gave the number [redacted]. She did contact [redacted] regarding this matter and stated " Subject: Legal Action Threatened Against Me? From: [redacted]@aol.com (Add as Preferred Sender) Date: Fri, Jan 12, 2018 4:51 pm To: customerservice@[redacted].com I have been trying all day to get in touch with a supervisor who can tell me why my dues payment from NOVEMBER has NEVER been posted to my account, and why your company has begun the "process of reassuming ownership of the points membership." I called the number on the letter ([redacted]) and was repeatedly lied to by the girl who answered the phone. She said my payment probably crossed in the mail. Huh?? Then she said she would have a supervisor call me. That didn't happen either. Then I called the [redacted] offices and was told a supervisor would call me. That didn't happen either. Do I need to contact my attorney to protect my legal rights, and file an action for violation of the Fair Debt Collection Practices Act? I have health issues that are exacerbated by stress and this is causing me a LOT OF STRESS!! Doesn't anyone care??? [redacted]" Our letter stated nothing of legal action and no action was ever taking against Mrs. [redacted]. We would be more than happy to provide a copy of the letter she received. Our business and [redacted] have both explained to Mrs. [redacted] this was a mistake and her account has always remained in good standings. It is unfortunate this mistake was not caught but we have tried our best to help her understand it was not done intentionally. We also provided her with a copy of the payment receipt showing it was paid on November 6, 2017. Please feel free to contact us if additional information is required. We can be reached by phone at [redacted] or e-mail [email protected] Thank you.