Blue Ridge Property Management

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Contact Name and Title: Stephanie M [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blueridgecompanies.com Dec28, Revdex.com Complaint RE: Complaint ID# XXXXXXXX To Whom It May Concern, The Leaseholders renewed their lease with a lease term of months beginning 5/18/and ending 8/10/As found on the Apartment Association of North Carolina Residential Lease Agreement on page two (2), section B, number two (2) under "Lease Term, Rent, and Discounts", "If you attempt to terminate this agreement prior to the last day of the initial rental term or prior to the last day of any subsequent month-to-month term, you will be in default of this agreement, and you will be liable to us for the total monthly rent until (a) the end of the initial term or month-to-month term (whichever is applicable) or (b) until the date that we receive a rental payment from the subsequent tenant who entered into a lease agreement with us for the home, whichever one of the two events occurs first." On 10/28/15, we received a fully executed, written notice to vacate with a move out date of 12/18/The reason for moving provided by all leaseholders was "new home purchase"After receipt of the notice to vacate, members of the Leasing Staff explained to the leaseholders the options for breaking the leaseThe options offered were the following: Maintain possession and continue to pay total monthly rental amount of $per month until the apartment home was re-rented by another qualified Leaseholder The Leaseholder could pay to terminate/buy out the contract by signing an "Accord and Satisfaction Agreement" which would mean that they would pay a fee equivalent to two (2) months' rent or $1,prior to vacating the apartment The Accord and Satisfaction Agreement was discussed and provided to one of the Leaseholders by the Assistant Manager on 12/14/and was returned signed by both leaseholders on 12/18/with keys but without the $1,paymentThe Community Manager called one of the Leaseholders on 12/19/to confirm receipt of the envelope that was placed in the drop box prior to the office opening at 10:AM and to discuss the missing Accord and Satisfaction payment of $1,The Leaseholder stated that the payment would be made on 01/15/The Community Manager explained that the payment was due prior to vacating the premisesThe Leaseholder stated that she was not aware of that detailThe Community Manager referred to the Accord and Satisfaction Agreement that was signed by the Leaseholders and returned to the office with the keys in the drop box 12/19/15, which states on block 5: "Prior to vacating the Premises, Residents shall pay Lessor, in certified funds, an additional sum of $1,698.00." At that time, we discussed the options of remaining in possession of the apartment until 01/15/(the date given by the Leaseholder that the fee would be paid) to fulfill the Agreements obligationsThe Leaseholder confirmed that she understood and would bring the payment on January 15, The Community Manager reviewed that they would be responsible for the rental payment for the apartment until 01/15/and also the Accord and Satisfaction payment of the $1,The Leaseholder stated that she fully understood In reference to the service request, Blue Ridge policy states "it is the policy of BRPM to complete all service requests for routine maintenance within hours of the time the request was receivedEmergency requests should be handled as soon as possible and take priority over routine requestsWeekend requests and requests after 12:noon on Friday for non-emergency service may be considered Monday calls." The Staff of Legacy at Friendly Manor strive to adhere to the BRC policy and take all our customer service request seriouslyPer our records, the service requests reported by the Leaseholders concerning the alarm were completed within a hour period of being reported and within the guidelines of our Company policy For any noise complaints, we address accordingly and issue warnings where applicable, in compliance with the local laws and the terms and conditions of the lease agreementWe remind all parties of the close quarters of the multifamily housing that we provide and always ask that all residents are courteous and mindful of the activities that take place in their apartment home In an effort to offer a resolution, we are willing to allow the resident to make the payment of $1,for the Accord and Satisfaction on 01/15/and not charge the prorated rent for January 1st through the 15th which is a requirement per the agreement Sincerely, Stephanie M***, CAPS REGIONAL MANAGER [redacted] @blueridgecompanies.com [redacted] High Point, NC XXXXX p [redacted] f [redacted] m [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) As a resolution, we would agree to resolve the matter by only paying $on Jan 15th as a result of the issues previously mentioned which include continuous alarming of the smoke dector which was not fixed since we received calls while at work that it was sounding after this work request was supposedly completed, debris left on our on balcony while we were not home and the fact we were advised the apartment was on the market to be re-rented until we were forced to sign additonal paperwork after being assured that they would look for someone to take over the leaseWe have lived in several Blue Ridge Properties in the Triad area and have never experienced such dissatisfaction Final Business Response / [redacted] (4000, 9, 2016/01/15) */ January 15, RE: Complaint ID# [redacted] Dear Mr [redacted] , According to our records, when the service requests were entered for repair, the service was completed for the requestIn reference to the debris on the balcony, this area is an exterior feature of the building and we are sorry if someone dropped debris onto the resident's balconyIt is our goal to provide a nice community for all residents to enjoy In the attached Early Release Accord and Satisfaction Agreement dated 12/14/15, the lessee signed that she agreed to the following: terminate the contract effective 12/18/15, pay to the Lessor all rents or other fees required by the Lease Agreement through the date of termination, and prior to vacating the Premises, she would pay the Lessor, in certified funds, an additional sum of $1,We extend to all residents that are terminating their lease early, two options: to pay until the apartment is reoccupied or to agree to the early release accord and satisfaction agreementWe do not force residents to sign any agreements In order to give the resident additional time to pay for breaking the lease, we are willing to allow the resident to pay half of the $1,by Jan 31, and the remaining half of the total sum of $1,by Feb29, The $1,does not include any damages that were found upon vacating the apartment Please let me know if you have any additional questions Sincerely, Stephanie M***, CAPS REGIONAL MANAGER [redacted] @blueridgecompanies.com Samet Drive Suite High Point, NC XXXXX p [redacted] f [redacted] m [redacted] Attachments, Private & Confidential: Notice of Intent of Vacate Early Release Accord and Satisfaction Agreement Final Consumer Response / [redacted] (4200, 12, 2016/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 12/14/15, we are informed that we had to sign this document otherwise we would not be able to vacate the apartmentThis is what was stated by the leasing officeAs I previously mentioned, these documents were turned in with the keys to the apartmentAlso,by the leasing office failing to provide proper documentation for us to sign, the apartment was not available to be re-rented as we were promisedWhile we were under the impression that they were seeking other tenants, it turned out we were still liable since by no fault of my own that the document was not signedAlso, no damages were left in the apartment minus wear and tearDue to the discpentancies mentioned, we are will to pay $on January 29th

Initial Business Response /* (1000, 6, 2016/10/03) */
The following response is in regards to case #*** moved out on August 18th and her security deposit check was cut on September 9thShe was concerned because she had still not received her security deposit check and asked us to
cancel the first check and reissue another one immediatelyWe stayed in constant communication with *** until her check arrived*** prides ourselves on customer service and it was our goal to make sure that we do our very best when it comes to resident satisfactionFor desired resolution on the report, *** stated she was seeking to have her deposit returned immediately and it has been

Initial Business Response /* (1000, 6, 2016/05/11) */
The complainant alleges that our associate stated that she would not be required to pay a termination fee should she move out prior to the expiration of her lease. Our associate strongly denies that allegation. In fact, it is my understanding...

that our representatives presented the complainant with an early termination option (which did include a fee) and the complainant never responded. Therefore, in the absence of an early termination agreement the terms of the lease apply which obligate the leaseholder financially until the end of the lease or until the apartment is re-rented, whichever comes first. The apartment is rented for June 1, 2016. Therefore the complainant is responsible for the May rent and as such is not entitled to a refund of what was paid for the month of May. On or around June 1 (when the new resident moves in)a Final Account Statement (FAS) will be completed and forwarded to the complainant with an accounting of her security deposit. Assuming there are no damages to the apartment or other charges a deposit refund will be sent to the complainant shortly thereafter.
Initial Consumer Rebuttal /* (3000, 8, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive any paperwork in the mail or under my door as they claimed. When I went to the office several times all paperwork that they presented that I signed was given to me and I was not told about paperwork they claimed they sent to me.
Final Business Response /* (4000, 16, 2016/07/11) */
We have refunded the $12 service fee that was charged to the complainant`s account. We would note that the fee would not have been assessed had the complainant cancelled the auto draft from her account which we had no control over. Additionally, we have offered to meet the complainant half way in terms of the month that she was disputing. We maintain that the fees were assessed properly but in the interest of resolving this dispute we made the offer to meet the complainant half way. Our understanding is that the complainant has accepted our offer and the payment will be processed in the near future. Based on the above it is our opinion that this dispute is now resolved. Thank you.
Final Consumer Response /* (2000, 18, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/28) */
Contact Name and Title: Stephanie M[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blueridgecompanies.com
Dec. 28, 2015
Revdex.com Complaint
RE: Complaint ID# XXXXXXXX
To Whom It May Concern,
The Leaseholders...

renewed their lease with a lease term of 15 months beginning 5/18/15 and ending 8/10/16. As found on the Apartment Association of North Carolina Residential Lease Agreement on page two (2), section B, number two (2) under "Lease Term, Rent, and Discounts",
"If you attempt to terminate this agreement prior to the last day of the initial rental term or prior to the last day of any subsequent month-to-month term, you will be in default of this agreement, and you will be liable to us for the total monthly rent until (a) the end of the initial term or month-to-month term (whichever is applicable) or (b) until the date that we receive a rental payment from the subsequent tenant who entered into a lease agreement with us for the home, whichever one of the two events occurs first."
On 10/28/15, we received a fully executed, written notice to vacate with a move out date of 12/18/15. The reason for moving provided by all leaseholders was "new home purchase". After receipt of the notice to vacate, members of the Leasing Staff explained to the leaseholders the options for breaking the lease. The options offered were the following:
1. Maintain possession and continue to pay total monthly rental amount of $849 per month until the apartment home was re-rented by another qualified Leaseholder.
2. The Leaseholder could pay to terminate/buy out the contract by signing an "Accord and Satisfaction Agreement" which would mean that they would pay a fee equivalent to two (2) months' rent or $1,698.00 prior to vacating the apartment.
The Accord and Satisfaction Agreement was discussed and provided to one of the Leaseholders by the Assistant Manager on 12/14/2015 and was returned signed by both leaseholders on 12/18/15 with keys but without the $1,698.00 payment. The Community Manager called one of the Leaseholders on 12/19/2015 to confirm receipt of the envelope that was placed in the drop box prior to the office opening at 10:00 AM and to discuss the missing Accord and Satisfaction payment of $1,698.00. The Leaseholder stated that the payment would be made on 01/15/2016. The Community Manager explained that the payment was due prior to vacating the premises. The Leaseholder stated that she was not aware of that detail. The Community Manager referred to the Accord and Satisfaction Agreement that was signed by the Leaseholders and returned to the office with the keys in the drop box 12/19/15, which states on block 5: "Prior to vacating the Premises, Residents shall pay Lessor, in certified funds, an additional sum of $1,698.00." At that time, we discussed the options of remaining in possession of the apartment until 01/15/2016 (the date given by the Leaseholder that the fee would be paid) to fulfill the Agreements obligations. The Leaseholder confirmed that she understood and would bring the payment on January 15, 2015. The Community Manager reviewed that they would be responsible for the rental payment for the apartment until 01/15/2016 and also the Accord and Satisfaction payment of the $1,698.00. The Leaseholder stated that she fully understood.
In reference to the service request, Blue Ridge policy states "it is the policy of BRPM to complete all service requests for routine maintenance within 24 hours of the time the request was received. Emergency requests should be handled as soon as possible and take priority over routine requests. Weekend requests and requests after 12:00 noon on Friday for non-emergency service may be considered Monday calls." The Staff of Legacy at Friendly Manor strive to adhere to the BRC policy and take all our customer service request seriously. Per our records, the service requests reported by the Leaseholders concerning the alarm were completed within a 24 hour period of being reported and within the guidelines of our Company policy.
For any noise complaints, we address accordingly and issue warnings where applicable, in compliance with the local laws and the terms and conditions of the lease agreement. We remind all parties of the close quarters of the multifamily housing that we provide and always ask that all residents are courteous and mindful of the activities that take place in their apartment home.
In an effort to offer a resolution, we are willing to allow the resident to make the payment of $1,698.00 for the Accord and Satisfaction on 01/15/2016 and not charge the prorated rent for January 1st through the 15th which is a requirement per the agreement.

Sincerely,
Stephanie M[redacted], CAPS
REGIONAL MANAGER
[redacted]@blueridgecompanies.com
[redacted] High Point, NC XXXXX
p. [redacted] f. [redacted] m. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As a resolution, we would agree to resolve the matter by only paying $849 on Jan 15th as a result of the issues previously mentioned which include continuous alarming of the smoke dector which was not fixed since we received calls while at work that it was sounding after this work request was supposedly completed, debris left on our on balcony while we were not home and the fact we were advised the apartment was on the market to be re-rented until we were forced to sign additonal paperwork after being assured that they would look for someone to take over the lease. We have lived in several Blue Ridge Properties in the Triad area and have never experienced such dissatisfaction.

Final Business Response /* (4000, 9, 2016/01/15) */
January 15, 2016
RE: Complaint ID# [redacted]
Dear Mr. [redacted],
According to our records, when the service requests were entered for repair, the service was completed for the request. In reference to the debris on the balcony, this area is an exterior feature of the building and we are sorry if someone dropped debris onto the resident's balcony. It is our goal to provide a nice community for all residents to enjoy.
In the attached Early Release Accord and Satisfaction Agreement dated 12/14/15, the lessee signed that she agreed to the following: terminate the contract effective 12/18/15, pay to the Lessor all rents or other fees required by the Lease Agreement through the date of termination, and prior to vacating the Premises, she would pay the Lessor, in certified funds, an additional sum of $1,698. We extend to all residents that are terminating their lease early, two options: to pay until the apartment is reoccupied or to agree to the early release accord and satisfaction agreement. We do not force residents to sign any agreements.
In order to give the resident additional time to pay for breaking the lease, we are willing to allow the resident to pay half of the $1,698 by Jan 31, 2016 and the remaining half of the total sum of $1,698 by Feb. 29, 2016. The $1,698 does not include any damages that were found upon vacating the apartment.
Please let me know if you have any additional questions.
Sincerely,

Stephanie M[redacted], CAPS
REGIONAL MANAGER
[redacted]@blueridgecompanies.com
5826 Samet Drive Suite 105 High Point, NC XXXXX
p. [redacted] f. [redacted] m. [redacted]
Attachments, Private & Confidential: Notice of Intent of Vacate
Early Release Accord and Satisfaction Agreement
Final Consumer Response /* (4200, 12, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 12/14/15, we are informed that we had to sign this document otherwise we would not be able to vacate the apartment. This is what was stated by the leasing office. As I previously mentioned, these documents were turned in with the keys to the apartment. Also,by the leasing office failing to provide proper documentation for us to sign, the apartment was not available to be re-rented as we were promised. While we were under the impression that they were seeking other tenants, it turned out we were still liable since by no fault of my own that the document was not signed. Also, no damages were left in the apartment minus normal wear and tear. Due to the discpentancies mentioned, we are will to pay $849 on January 29th.

Initial Business Response /* (1000, 7, 2015/10/13) */
Contact Name and Title: Terry R[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blueridgecompanies.com
I am the Regional Manager who oversees [redacted] Apartments and am writing in response to the complaint filed by [redacted]...

[redacted]. Some of the statements are not a fair representation of the events that occurred. The resident referenced making several calls to me before getting a response, but what was not relayed is that all of these calls took place over the weekend (Oct 3 and 4) when our office was closed. I called him first thing Monday morning on October 5. He also misinterpreted conversations with employees, which I clarified with him when we spoke via phone on the 5th. Mr. [redacted] requested to get out of his lease without penalty, because there had been crime at the property and he felt that he and the property had been specifically targeted. There are no facts to substantiate that the events that happened were anything more than routine issues that happen everywhere. We, too, prefer to have no crime at the property, however the police cannot ensure one's safety. We certainly never imply that we can ensure a crime-free property. In fact, the resident's lease contract clearly states that residents are responsible for their own safety.
We have , however, made efforts to improve communication to our residents, to increase awareness and to dispel misconceptions regarding activity onsite. A Community Awareness meeting will be held in October to keep residents abreast of neighborhood issues and give them a chance to ask questions and speak with local law enforcement regarding any crime specific to the immediate neighborhood. We will continue to hold these meetings routinely in order to maintain consistent, open dialogue for all.

Contrary to Mr. [redacted]'s belief, Fair Housing Law does require that we handle resident issues fairly and consistently, and he has been given the same option we would give anyone else in his situation. It is my understanding that on October 8th Mr. [redacted] gave official written notice to vacate the property, and entered into an Accord and Satisfaction agreement, which is a mutual agreement between he and [redacted] that allows him to terminate the remaining liability in the lease by paying an agreed-upon amount in order to satisfy the remaining liability in the lease. At this time we feel that the issue has been resolved in an appropriate manner.