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Blue Ridge Tobacco & Candle Outlet

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Blue Ridge Tobacco & Candle Outlet Reviews (1)

My name is [redacted], I am the manager of Blue Ridge Tobacco & Candle Outlet at [redacted]. I waited on this customer, she did not have the package the battery came in or the sales receipt for the battery.The battery was scratched up and damaged. She showed me how...

her boyfriend took the top of the battery off and a wire was broken. I explained to her that once you damage or tamper with a product that there was nothing we could do. I tried the battery onmy tank and the battery worked fine. I always ask customers to check  while in store before purchase to insure it works on there product. I explained to her that the product had to be in original package, with a receipt and not used or damaged in anyway. She got very upset with me and ask to speck to my manager, I informed her that I was the manager and also the District manager that we could try to call the owner Frank Armstrong but at this time on a Friday afternoon I didn't think  he would answer and he didn't. She left still very upset that I couldn't do anything for her damaged product. I told her I was sorry but that was the policy and I had to follow it, there was nothing I could do for her.

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Address: 1020 Piney Forest Road, Danville, Virginia, United States, 24540

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