Blue Ridge Trailer Sales & Service

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not comfortable with having this business do any more work on my trailer They blatantly ignored the original request to replace the side ramp springs and choose their own solution, which involved soldering blocks to the side of my trailer Please note, this repair option was chosen by BlueRidge Trailer WITHOUT notifying me or without my consent In the original request it was stated that I specificaly wanted the side ramp springs replaced, which they elected on their own accord, not to do So not only did they ignore my origianl request, but they soldered blocks on the side of my trailer, did not resolve the problem I was having with the ramp Now they want to remove the soldered blocks to resolve my complaint? Besides the fact that this is a completely unacceptable solution and would leave unsightly mess on the side of my trailer, there is a HUGE trust issue with this company I'm not comfortable with them working on my trailer in the futureI'm requesting a refund of $for compensation for items that were not repaired correctly This is the only resolution I am comfortable withPlease find [redacted] email thread, specifically the email I sent on October 9th 2015, explicitly stating the side ramp springs needed to be replaced Regards, [redacted]

I took my horse trailer to sell on their consignment program. They said on their website that they would inspect the trailer and make recommendation for repairs. That the customer (me) would authorize the ones I felt need attention. After the inspection was done they said I had to fix everything on the report. The estimated was $ [redacted] This on a 14 year old trailer in good repair. They charged me $ [redacted] for this report. I presented to the owner Donna the website information stating it would be my choice what to repair. She said in her email that was incorrect information and they are fixing that today This is either false advertising or bait a switch

To whom it may concern:I have [redacted] email correspondence concerning our repair of the Side Ramp on [redacted] trailerThe contention is that the ramp is no lighter than it was before the repairOur service Manager, Fabrication Manager and myself, General Manager, all disagreeWe all tested the ramp before the repair and afterIt is lighter than when the trailer arrived here and it well within weight considering the age of the trailerWe have explained to [redacted] that we cannot recreate the action of her original ramp on a year old trailer.The portion of [redacted] is hours of labor @ $per hour or a total of $we are more than willing to remove the blocks we installed under each side ramp spring and refund for $All she has to do is to bring the trailer back here for us to undo the work we have performed.As you can see from the email correspondence, she has never mentioned a problem with the hinge we replaced on her rear curtain windowWe are willing to look at this side window and make whatever adjustment might be necessary to ensure that it lies flush with the side rampIt was perfectly the day the trailer left our facilitiesIf there is a necessary adjustment, we would certainly make it at our expense.We feel that we own [redacted] nothing more than a removal of the work we performed and a refund of her charges for same ($106.25) and we owe her an inspection of the side window hinge issue to see what might be a problem.We pointed out to [redacted] ***, in writing, that we felt it in her best interests, based on the extent of the repair work performed, for her to pick up her trailer here at our facility and go over all items in person She chose to have us return her trailer to our home (closer to her home), at our expenseShe also left the trailer at our home, initially, for us to take it to our shop, at our expense.Please let us know if you have any questions[redacted] ***

I took my horse trailer to sell on their consignment programThey said on their website that they would inspect the trailer and make recommendation for repairsThat the customer (me) would authorize the ones I felt need attention
After the inspection was done they said I had to fix everything on the reportThe estimated was $*** This on a year old trailer in good repairThey charged me $*** for this report
I presented to the owner Donna the website information stating it would be my choice what to repairShe said in her email that was incorrect information and they are fixing that today
This is either advertising or bait a switch

To whom it may concern:I have *** email correspondence concerning our repair of the
Side Ramp on *** *** trailerThe contention is that the ramp is no lighter
than it was before the repairOur service Manager, Fabrication Manager and
myself, General Manager, all disagreeWe all tested
the ramp before the repair
and afterIt is lighter than when the trailer arrived here and it well within
weight considering the age of the trailerWe have explained to ** *** that
we cannot recreate the action of her original ramp on a year old trailer.The portion of ** *** is hours of labor @ $per hour
or a total of $we are more than willing to remove the blocks we
installed under each side ramp spring and refund for $All she has to do
is to bring the trailer back here for us to undo the work we have performed.As you can see from the email correspondence, she has never
mentioned a problem with the hinge we replaced on her rear curtain windowWe are
willing to look at this side window and make whatever adjustment might be
necessary to ensure that it lies flush with the side rampIt was perfectly
the day the trailer left our facilitiesIf there is a necessary
adjustment, we would certainly make it at our expense.We feel that we own ** *** nothing more than a removal of the
work we performed and a refund of her charges for same ($106.25) and we owe her
an inspection of the side window hinge issue to see what might be a problem.We pointed out to ** ***, in writing, that we felt it in
her best interests, based on the extent of the repair work performed, for her
to pick up her trailer here at our facility and go over all items in person
She chose to have us return her trailer to our home (closer to her home), at
our expenseShe also left the trailer at our home, initially, for us to take
it to our shop, at our expense.Please let us know if you have any questions.*** *** ***

Very helpful and great service! I recently purchased a horse trailer from Blue Ridge Trailers and had a very enjoyable experience especially considering this was my first time purchase and I had lots of questionsEveryone I spoke with was knowledgeable and friendlyBased on my research and input from other more experienced horsewomen I believe I received a fair price for a new, quality product! I definitely will take my trailer back for yearly inspections, any servicing and recommend others take their trailers to the M***

TO : Revdex.com FROM : *** *** *** DATE
: 12-2-SUBJECT : Consumer Complaint Case #*** I have attached
previously supplied your organization with extensive correspondence, with the
complainant, supporting our position with respect to this demand for a partial
refund: -We were asked how to resolve the heavy side ramp on Ms.*** trailer -We discussed in the *** emails what we recommended to do -She accepted
our recommendation -The result of our work is that her side ramp is
significantly lighter than before our work and well within parameters
for a year old trailer -We have offered to undo our work, which will not
result in any damage to her trailer as the blocks we installed are underneath
the ramp springs, an area that is not visibleWe have offered to refund her
the money she has spent on this work ($106.25), if we remove the blocks -We
have told her that if we remove the blocks we installed under the springs, the
ramp will return to being as heavy as it was before we installed the spring
blocks -She has also complained about a hinge we replaced on a door to the
trailerThere was not any problem with this repair the day the trailer left here
and we have asked her to return the trailer so that we can make any further
adjustment necessary-She has refused to do so and has included the cost of
this hinge replacement in her demand for refund-We owe her the $if
allowed to remove the spring blocks and we should be afforded the opportunity
to adjust the new hinge, if necessaryIf she keeps the spring blocks that make
her ramp significantly lighter we do not owe her a refundIf we have no
opportunity to examine and make a possible adjustment to the new hinge, we do
not owe her a refund for the new hinge and the labor to install it, as claimed
by this woman-Our contention is that there is nothing wrong with our work and
this customer merely wants to keep the work we have done and be refunded the
money due as payment for the work we have professionally completed -Further, it
is our contention that this dispute might possibly have been avoided had
Ms.*** come to our shop to pick up her repaired trailer as requested by us,
in writingShe chose to have us deliver the trailer to our home for her
convenienceShe was told that we would not be home the day she planned to pick
up the trailer and her review of our work should take place here at our place
of businessShe overruled this request

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The recent proposal to resolve the issues with my trailer, is no different than the prior proposal to resolve the issues, so why would anyone expect a different response on my part, if the suggested proposal to resolve the issues are not any different
Regards,
*** ***

To whom it may concern:I have [redacted] email correspondence concerning our repair of the
Side Ramp on [redacted] trailer. The contention is that the ramp is no lighter
than it was before the repair. Our service Manager, Fabrication Manager and
myself, General Manager, all disagree. We all tested the...

ramp before the repair
and after. It is lighter than when the trailer arrived here and it well within normal
weight considering the age of the trailer. We have explained to [redacted] that
we cannot recreate the action of her original ramp on a 10 year old trailer.The portion of [redacted] is 1.25 hours of labor @ $85 per hour
or a total of $106.25. we are more than willing to remove the blocks we
installed under each side ramp spring and refund for $106.25. All she has to do
is to bring the trailer back here for us to undo the work we have performed.As you can see from the email correspondence, she has never
mentioned a problem with the hinge we replaced on her rear curtain window. We are
willing to look at this side window and make whatever adjustment might be
necessary to ensure that it lies flush with the side ramp. It was perfectly
normal the day the trailer left our facilities. If there is a necessary
adjustment, we would certainly make it at our expense.We feel that we own [redacted] nothing more than a removal of the
work we performed and a refund of her charges for same ($106.25) and we owe her
an inspection of the side window hinge issue to see what might be a problem.We pointed out to [redacted], in writing, that we felt it in
her best interests, based on the extent of the repair work performed, for her
to pick up her trailer here at our facility and go over all items in person.
She chose to have us return her trailer to our home (closer to her home), at
our expense. She also left the trailer at our home, initially, for us to take
it to our shop, at our expense.Please let us know if you have any questions.[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not comfortable with having this business do any more work on my trailer.   They blatantly ignored the original request to replace the side ramp springs and choose their own solution, which involved soldering blocks to the side of my trailer.   Please note, this repair option was chosen by BlueRidge Trailer WITHOUT notifying me or without my consent.  In the original request it was stated that I specificaly wanted the side ramp springs replaced, which they elected on their own accord, not to do.  So not only did they ignore my origianl request, but they  soldered blocks on the side of my trailer, did not resolve the problem I was having with the ramp.   Now they want to remove the soldered blocks to resolve my complaint?   Besides the fact that this is a completely unacceptable solution and would leave unsightly mess on the side of my trailer, there is a HUGE trust issue with this company.   I'm not comfortable with them working on my trailer in the future. I'm requesting a refund of $276 for compensation for items that were not repaired correctly.  This is the only resolution I am comfortable with. Please find [redacted] email thread,  specifically the email I sent on October 9th 2015, explicitly stating the side ramp springs needed to be replaced.
Regards,
[redacted]

Review: My horse trailer was taken to Blue Ridge Trailers on October 17th 2015, for several repairs. I do not think it is necessary to list all repairs requested, in order to describe my complaint. One of the repairs requested was to the fix the springs on the side ramp of the trailer, so that the ramp was easier to raise and lower. When the trailer was purchased in 2005, the side ramp would float to the ground when lowered and was very easy to lift when closing the side ramp. Over time and with wear and tear the springs stopped working correctly and the ramp became very heavy to raise and lower. I was advised by [redacted] at Blue Ridge that the springs probably needed to be replaced. They did not replace the springs in October, instead they added blocks under the springs, which made no difference to me IMO in the effort required to raise and lower the ramp. I've contacted the business and they maintain there is a difference in the effort to raise and lower the ramp. Clearly this a subjective opinion, depending on how strong a person might be. If there is a slight difference it's not noticeable to me. I should not have have to pay for repairs that did not fix the problem that was presented to the Business. Another requested repair/replace bent hinges on the side window curtain. After replacing the hinges the window is not lying flush with the side ramp, so water and snow will be able to get into the trailer. The window should be lying flush with the side ramp when closed.Desired Settlement: Refund costs/parts associated to repair side ramp. Refund labor to fix side window curtain.I would actually prefer that these items are fixed properly, but given that I've had to take this route (i.e. Revdex.com complaint) I think there is a lack of trust and I'm not sure I trust them to work on my trailer again.

Business

Response:

To whom it may concern:I have [redacted] email correspondence concerning our repair of the

Side Ramp on [redacted] trailer. The contention is that the ramp is no lighter

than it was before the repair. Our service Manager, Fabrication Manager and

myself, General Manager, all disagree. We all tested the ramp before the repair

and after. It is lighter than when the trailer arrived here and it well within normal

weight considering the age of the trailer. We have explained to [redacted] that

we cannot recreate the action of her original ramp on a 10 year old trailer.The portion of [redacted] is 1.25 hours of labor @ $85 per hour

or a total of $106.25. we are more than willing to remove the blocks we

installed under each side ramp spring and refund for $106.25. All she has to do

is to bring the trailer back here for us to undo the work we have performed.As you can see from the email correspondence, she has never

mentioned a problem with the hinge we replaced on her rear curtain window. We are

willing to look at this side window and make whatever adjustment might be

necessary to ensure that it lies flush with the side ramp. It was perfectly

normal the day the trailer left our facilities. If there is a necessary

adjustment, we would certainly make it at our expense.We feel that we own [redacted] nothing more than a removal of the

work we performed and a refund of her charges for same ($106.25) and we owe her

an inspection of the side window hinge issue to see what might be a problem.We pointed out to [redacted], in writing, that we felt it in

her best interests, based on the extent of the repair work performed, for her

to pick up her trailer here at our facility and go over all items in person.

She chose to have us return her trailer to our home (closer to her home), at

our expense. She also left the trailer at our home, initially, for us to take

it to our shop, at our expense.Please let us know if you have any questions.[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I'm not comfortable with having this business do any more work on my trailer. They blatantly ignored the original request to replace the side ramp springs and choose their own solution, which involved soldering blocks to the side of my trailer. Please note, this repair option was chosen by BlueRidge Trailer WITHOUT notifying me or without my consent. In the original request it was stated that I specificaly wanted the side ramp springs replaced, which they elected on their own accord, not to do. So not only did they ignore my origianl request, but they soldered blocks on the side of my trailer, did not resolve the problem I was having with the ramp. Now they want to remove the soldered blocks to resolve my complaint? Besides the fact that this is a completely unacceptable solution and would leave unsightly mess on the side of my trailer, there is a HUGE trust issue with this company. I'm not comfortable with them working on my trailer in the future. I'm requesting a refund of $276 for compensation for items that were not repaired correctly. This is the only resolution I am comfortable with. Please find [redacted] email thread, specifically the email I sent on October 9th 2015, explicitly stating the side ramp springs needed to be replaced.

Regards,

Business

Response:

TO : Revdex.com FROM : [redacted] DATE

: 12-2-2015 SUBJECT : Consumer Complaint Case #[redacted] I have attached

previously supplied your organization with extensive correspondence, with the

complainant, supporting our position with respect to this demand for a partial

refund: -We were asked how to resolve the heavy side ramp on Ms.[redacted] trailer -We discussed in the [redacted] emails what we recommended to do -She accepted

our recommendation -The result of our work is that her side ramp is

significantly lighter than before our work and well within normal parameters

for a 10 year old trailer -We have offered to undo our work, which will not

result in any damage to her trailer as the blocks we installed are underneath

the ramp springs, an area that is not visible. We have offered to refund her

the money she has spent on this work ($106.25), if we remove the blocks -We

have told her that if we remove the blocks we installed under the springs, the

ramp will return to being as heavy as it was before we installed the spring

blocks -She has also complained about a hinge we replaced on a door to the

trailer. There was not any problem with this repair the day the trailer left here

and we have asked her to return the trailer so that we can make any further

adjustment necessary. -She has refused to do so and has included the cost of

this hinge replacement in her demand for refund. -We owe her the $106.25 if

allowed to remove the spring blocks and we should be afforded the opportunity

to adjust the new hinge, if necessary. If she keeps the spring blocks that make

her ramp significantly lighter we do not owe her a refund. If we have no

opportunity to examine and make a possible adjustment to the new hinge, we do

not owe her a refund for the new hinge and the labor to install it, as claimed

by this woman. -Our contention is that there is nothing wrong with our work and

this customer merely wants to keep the work we have done and be refunded the

money due as payment for the work we have professionally completed -Further, it

is our contention that this dispute might possibly have been avoided had

Ms.[redacted] come to our shop to pick up her repaired trailer as requested by us,

in writing. She chose to have us deliver the trailer to our home for her

convenience. She was told that we would not be home the day she planned to pick

up the trailer and her review of our work should take place here at our place

of business. She overruled this request.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The recent proposal to resolve the issues with my trailer, is no different than the prior proposal to resolve the issues, so why would anyone expect a different response on my part, if the suggested proposal to resolve the issues are not any different.

Regards,