Blue Ridge Travel

Complaint: [redacted]
I am rejecting this response because:  I am not closing my complaint.  They were wrong and gave us incorrect information all the way through the process.  My son specifically advised [redacted] that he would be charged $200 per hour outside of 2:00-4:00 window that was provided.  [redacted] indicated that compensation would be provided.  The amount that was given was not "accepted".  There was no getting past it with the employee I was speaking to and I told her so and that there was no sense in continuing the conversation because we were both just repeating ourselves. 
Sincerely,
[redacted]

Good Morning Revdex.com,
Our records indicate that this merchandise was delivered on 09/04/2012 and the customer purchased no additional coverage from us for an
extension to their original one year warranty period (communicated by Bobs via
the original sales invoice).
We absolutely apologize...

for any
scheduling error on our part that has caused our customer to experience any inconvenience.
 Please know that at this time any
service that we are offering to the customer at no cost is being done as an extreme courtesy since our business’s
direct responsibility to this purchase expired in 2013.
We currently have a service appointment arranged
to occur on 1.23.2016 and will do our very best to aide the customer with the
concerns being experienced very far outside of any warranty coverage period
available thru Bobs.

Good Afternoon Revdex.com- We are very sorry for this concern.  The customer was notified on 12.3.17 that not all the items would be available.  They choose to do a split pickup.  The day of the first pickup was raining and the customer could have chosen to wait for the sofa and clear...

weather.  We are very sorry if the plastic was torn, the warehouse would not have seen this until it was brought up from the back.  We do not offer any additional discounts off our already discounted prices.  We do hope the customer will be very happy with their merchandise for many years.  Sincerely, Tracy S[redacted] Corporate Liaison Bob’s Discount Furniture Tell us why here...

Complaint: 1[redacted]
I am rejecting this response because:
I am very disappointed with this response but not surprised. It's apparent that this company does not stand behind their products and pretty sad that based on the overwhelming number of complaints and reviews that I have read that a good number of their customers are unsatisfied for a variety of different reasons and get the same results. I think it's highly unlikely that this company is always right and the customer is always wrong. With that said, I will continue to share my story on every website I can find and spread the word as  much as humanly possible of my horrible experience with this pathetic company. Peopleshould be aware of the scams and treatment they should expect from Bob's Disposable Furniture. It's clear to see that those that shop at Bob's Disposable Furniture eventually turn out to be disappointed and "former" customers.
Sincerely,
[redacted]

Good Afternoon Revdex.com- We became aware of this concern through another avenue, we have reached out to the customer directly to advise the customer that [redacted] did accept their claim and a store credit is available for the customer to reselect to other merchandise.  We hope that the customer...

will reply to the Revdex.com mediation service with their decision.  We thank the Revdex.com for bringing this to our attention. Sincerely, Tracy S[redacted] Corporate Liaison Bob’s Discount Furniture Tell us why here...

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their delivery experience with us.
Regretfully I am unable to locate any account information that matches this
consumer’s complaint within our internal records.
I have...

looked under the name, phone number, and address provided here and I am
not able to locate an account.
 
http://odrcomplaint.Revdex.com.org/ODRWeb/Revdex.com/PublishComplaint.aspx?Compl...⇄ /> Can you please ask the consumer to verify the invoice number (order number)
associated with their purchase so that I can proceed in assisting on this
complaint further?  They can locate this order number via the sales
receipt provided at the time of purchase.
If the invoice number is unavailable please ask if the
customer can provide the original delivery address for this merchandise or any
alternate phone numbers that may bring up their account records.
 
We ask that the customer responds to us thru this Revdex.com channel so that your
efforts in excellent mediation assistance are not wasted.
 
Kindest Regards,
                                        ...⇄ /> Tracy Sanborn
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: [redacted]
I am rejecting this response because:According to the exterminator, the only place that the bed bug was on was the mattress that I purchased from bobs. There were no other pest problems anywhere else in the house expeCT that mattress. 
Sincerely,
[redacted]

Good Morning Ms. [redacted],I apologize you remain dissatisfied; I was hoping that you would find one of our options acceptable. We will leave the delivery scheduled for June 27, 2015. I have contacted members of our quality control team to ensure that the table is inspected prior to delivery. I am hopeful that the next table will meet your quality expectations; in the unfortunate event it does not we will explore alternate options for recourse.Thanks,[redacted]

Mr. [redacted],I have attached a copy of your original sales invoice, which reflects $99.99 was paid for the goof proof protection. If you have any documents that reflect $199.99, please forward them to me so that I may correct your refund amount.Thanks[redacted]

Good Morning Revdex.com-
We are sincerely sorry this has not been rectified at this time. 
We would like to offer as compensation the refund of the delivery
fee.
I have created all the necessary
paperwork for you in advance in an effort to make this as easy for you as
possible – please call the store and provide them with the original method of
payment [redacted] Once this is
completed and the credit card number is entered into the transaction the refund
should process back to you within 3-5 business days.
 
 
Anytime
after 10am and before 9pm Dial ###-###-####Press
the number one (3) on your keypad when you hear Bobs voice. When
the office person picks up explain that you are calling to get a refund
processed to your credit card and provide them this order number: [redacted]At
that point they will take the credit card information and complete the
processing.
 
Kindest
Regards,
Tracy
S[redacted]
Corporate
Customer Care Liaison
Bob’s
Discount Furniture

Good
Afternoon Revdex.com,
Please pass on our sincerest apologies
for any type of confusion present during the time of this sale. We will
certainly address the allegation made directly with our sales associate and
this retail location. The policy and procedures page (commonly signed by...

the
consumer before the close of the sale) outlines that we do not offer a refund
on orders once they are delivered or picked up.
As our customer asserts that the
merchandise was being returned due to it not fitting into the space properly we
are happy to offer the customer a store credit for the price paid on the
sofa/chaise kit so that they can visit one of our showrooms and re-select to a
different item that will suit their needs better.
In addition to this offer we will
further apologize to our customer by proposing to cover the cost associated
with delivering the new selected item and removing/disposing of the current
item they have on the same date.
Kindest Regards,
Stephanie A. G[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Ms. [redacted],You have the queen size Bob-o-pedic [redacted] bedding; the "package" price for the set is $799, which you paid. If you were to purchase the mattress and/or foundation separately you will be charged the "retail (individual price)"; the mattress would then be $599.00 and the foundation would be $299.00. You will only be credited for the amount you paid.

Good Morning Revdex.com-
We are very sorry that this bed did not
live up to the customer’s expectations.  In
an extreme effort to meet this consumer’s demands for resolution we will make a
one time only courtesy offer for resolution (listed below). Should the customer
wish to accept this...

offer they are able to contact our Southington store at ###-###-####.
As this is a one time courtesy- It should be expected that for any
future occurrences of concern, on any other sales order, this individual
consumer is agreeing to adhere to the terms and conditions of their warranty
coverage and the determinations of Bobs Discount Furniture’s Service
Professionals. Our Service Policy is fully disclosed on the customer’s sales
invoice and provided at the time of sale.
Courtesy Offer for Resolution:
This is set up as an exchange, if the
customer would like to reselect we can offer that as well. This one time
replacement does fulfill the [redacted] contract, if the customer wishes the
new bed to have the [redacted] insurance that would be at the customer’s expense.  We will waive the delivery fee for new
delivery and pickup and disposal of sofa in the home.
Kindest Regards,                                         ...⇄ /> Tracy S[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their delivery experience with us. We have submitted a
complaint on the first team and we apologize for their unprofessional behavior.
I see that this customer has already...

spoken with the
store manager and it appears the customer will be working closely with him to
rectify the situation and reach a satisfactory outcome. The delivery has been
completed and compensation has been offered, accepted and completed.
 
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in excellent mediation assistance are not
wasted.
 
Kindest Regards,
                                        ...⇄ /> Tracy S[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: [redacted]
I am rejecting this response because:
The sales man did in fact lie to me at the time of purchase. As I said before, his statement of "you can take it home and stab it with a knife and have it covered" implied the plan covered more than it truly did. He stated it covered everything. Not once during our conversation did he mention what it did not cover. Again, he sold me something, and I got something different. If I got what the sales man sold me, I would have a covered claim. But I do not have a covered claim because the sales man sold me a lie. 
Sincerely,
[redacted]

Good Afternoon Revdex.com- We are very sorry that the customer is not satisfied with the [redacted] Bed and [redacted] Mattress.  We have reviewed the photos of the bed and mattress that were submitted.  The bed appears to be a Queen sized.  It is normal for about 1-2” on each side...

to show.  This is purposely done to allow for the tucking in of comforters.  With platforms beds the blankets and comforters need to be tucked to be able to use the drawers.  We are very sorry if the customer was not made aware of this prior to purchase. Sincerely, Tracy S[redacted] Corporate Liaison Bob’s Discount Furniture Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I have communicated with Bob's corporate office and they have agreed to refund the delivery fee as requested.  My only comment to them would be why did I have to go this root to get my refund.  The individual I talked to said that she totally agrees that I did more than my part.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, I am still waiting for the check and don't know how long will it take.
Sincerely,
[redacted]

Good Day Revdex.com,
I have reached out to Jeffrey directly via the
telephone number provided here. I left a message for him with my direct phone
number ([redacted]) to call me back on.
We are very sorry for the poor experience our customer
and his wife have endured and we have made...

the appropriate agreements to get
this claim settled with the delivery company for our customer.
We thank our customer for escalating this concern and
providing us with an opportunity to make our failures right.
Kindest Regards,
[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: [redacted]
I am rejecting this response because:Dear Revdex.com, The statements outlined in the response from the Bobs Discount Furniture Rep simply are not true.  "The pickup was completed on 4/24/17" - The mattress was physically picked up from my home on the 17th of March... it took 5 weeks for the company to "complete" the pickup?  I think the issue here is that Bobs keeps making statements then contradicting them or making arbitrary statements that simply are not true; examples of this can be seen in my original complaint message.  I received a call on 4/24 from Tiffany from the [redacted] Bob's store verifying where my check was to be sent.  I returned the call and confirmed my address, which is different from the mattress pickup location.  In the most recent communication to the Revdex.com, Bobs stated that they will be sending the check where the mattress was picked up; which is a problem - it should be sent to the address I have been asking it to be sent to for the past 5 weeks.Seeing as this is approaching the 5th time I'm being told my money will be refunded, I do not remain optimistic. 
Sincerely,
[redacted]