Blue Ridge Travel

Good Morning Revdex.com-
We are very sorry that this sofa did not
live up to the customer’s expectations.  Normally
we do agree with our technician reports, but in this case I can see the piece
is extremely well cared for, there is reason to believe it may be a defect.  In an extreme...

effort to meet this consumer’s
demands for resolution we will make a one time only courtesy offer for
resolution (listed below).
 
If this customer would like to accept an
exchange on the sofa, reply to the Revdex.com mediation service and we will create the
paperwork and the customer can call and schedule the exchange
Kindest
Regards,
                                        ...⇄ /> Tracy S[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Morning Revdex.com,
Please consider that this customer entered into a financing
agreement with [redacted] directly and Bobs Discount Furniture provided
documentations and expressed this in writing at the time of sale. Any amount of
interest or financing charges is not under the discretion...

of Bobs Discount
Furniture to charge or remove. The customer did have possession of this
merchandise for a certain amount of time and [redacted] may consider this a
necessary reason to charge interest on the items. The customer would need to
speak to the financing company directly for further information on credit
reporting and interest charges as Bobs Discount Furniture is the retailer, not
the financing company.
I have copied the flyer which clearly explains what the
customer was given.   Thank you for
allowing us to help rectify the confusion.   I have also attached the customer’s specific
sales order, highlighting the area that applies.  On the first page, it clearly states the
interest will be charged on the entire purchase from the delivery date, if not
paid in full.  It also cautions the customer
that paying the minimum required payments will not pay off the balance by the
12 month deadline.   If the customer had
objected to the terms at the point of sale, when they signed this sales order, they
could have canceled the order with no penalty or chosen a different payment
method. 
My Bob’s Card provided by [redacted]
6 Months special
financing from the date of delivery on any purchase of $399 or
more!12 Months special
financing from the date of delivery on any purchase of $1200 or
more!Upon Credit Approval
you will receive an available revolving credit line you can use immediately.Use your Bob's Credit
to Finance purchases Online and In StoreFinance Stocked
Merchandise, Outlet Merchandise, Delivery Charges, and even my Goof Proof
Plus Protection!No Money DownMinimum Monthly
Payments RequiredTo APPLY NOW, click
the link below and follow the easy step-by-step instructions!1. No interest if paid in full within 6
months!
For orders $399 or overInterest
will be charged to your account from the purchase date if the purchase balance
is not paid in full within the promotional period.*
Promotional Plan #
1145For orders $399 or
over.This option is best
for those who wish to pay the purchase balance in full within 6 months.*The
Bob's Discount Furniture credit card is issued by [redacted] Financial
National Bank. Special terms apply to qualifying purchases of $399 or more
charged with approved credit at participating merchants. Minimum monthly
payments are required during the promotional (special terms)
period. Interest will be charged to your account from the purchase date at
the APR for Purchases if the purchase balance is not paid in full within the
promotional period. Paying only the minimum monthly payment will not pay off
the purchase balance before the end of the promotional period. For new
accounts, the APR for Purchases is 28.99%. If you are charged interest in any
billing cycle, the minimum interest charge will be $1.00. This information is
accurate as of 01/06/2016 and is subject to change. For current information,
call us at ###-###-####.2. No interest if paid in full within 12
months!
For orders $1200 or overInterest
will be charged to your account from the purchase date if the purchase balance
is not paid in full within the promotional period.**
Promotional plan #
1015For orders $1200 or
over.This option is best
for those who wish to pay the purchase balance in full within 12 months.**The Bob's Discount
Furniture credit card is issued by [redacted] Financial National Bank. Special
terms apply to qualifying purchases of $1200 or more charged with approved
credit at participating merchants. Minimum monthly payments are required during
the promotional (special terms) period. Interest will be charged to your
account from the purchase date at the APR for Purchases if the purchase balance
is not paid in full within the promotional period. Paying only the minimum
monthly payment will not pay off the purchase balance before the end of the
promotional period.  For new accounts, the APR for Purchases is 28.99%.If
you are charged interest in any billing cycle, the minimum interest charge will
be $1.00. This information is accurate as of 01/06/2016 and is subject to
change. For current information, call us at ###-###-####.

I Still have not received a phone call from any management and they're not going to do anything?? They just admit that they were clearly wrong, cancel an order and not even attempt to get the customer back that had purchased from them before?Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Good Morning Revdex.com,
Please pass on our deepest
apologies to our customer for any miscommunication that occurred to cause a
delay in their refund of $106.35. Our records indicate that we initially over
–refunded this remaining balance to the financing account used and the
financing company...

[redacted] credited it back to us at a later date. As
far as I can tell there is no dispute open on our end as we initially refunded
more to the financing account then was necessary, therefore no reason to
dispute anything.
At this time if the customer is
receiving a bill directly from [redacted] or has cashed any checks sent from
[redacted] that financial settlement remains between the consumer and [redacted] only.
We have created the necessary
paperwork to refund the $106.35 to the customer, as this was a cash payment the
customer can expect to receive a corporate check as outlined on their sales
receipt, within the next 16 days. For reference the refund credit order number
associated with this transaction is: 61534877.
We apologize again for any errors
on our end and consider this claim closed as resolved at this time.
Kindest Regards,
Stephanie *. G[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Thank you for your response.  However, I do want to bring it to your attention that I did received the phone calls from Bob's furniture and while I was on the phone with customer service explain to them that the delivers guys were at the wrong house, your delivery team did called me on the other line. I than tried to explain to them that they drivers were leaving. I explained to your delivery team 4 times in 2 different languages they their drivers were at the wrong house and they insisted that they needed to go home because this was there last stop. I understand mistakes happen and if it was just of going to the wrong house I would be understanding. However I was on the phone with your delivery team explaining to them what there mistake was and they refused to fix it and left the house and returned back to the warehouse anyways because they stated they didn't understand my English.  That is where my complaint stands. I will reschedule my delivery like I did, but I'm refusing to spend anymore money or time with you delivery team and how unprofessional they are. As a big business you should take action on how they handled the situation because I am not the only person who has had this issue with them. Thank you!

Good Afternoon Revdex.com- We are very sorry for any confusion or miscommunication this customer is experiencing using the warranty for the merchandise purchased from Bob’s.  I see that this purchase was delivered in November 2016 and at the time of purchase, the customer purchased the option of Goof...

Proof Plus.  This protection plan has two aspects.  Through Bob’s this customer is covered for a period of five years for manufacturing defects.  Manufacturing defects must either be verified through a Bob’s technician visit and report or through the customer submitting photos which are then reviewed by a staff trained specifically in that area.  The other side of this plan is through a third party company, [redacted].  [redacted] covers the merchandise damage resulting from a single accident.  Accidental damage must be reported within thirty days of occurrence and the customer must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise.  The customer called [redacted] and started a claim on the chest in November 2017.  They reported no accident and the claim was denied as they are only able to cover damage that is the result of a single accident.  We had our technician to the home November 3, 2017.  The tech found several areas of damage.  He did not find the damage was the result of a manufacturing defect.  He found the damage resulted from the way in which it was being used.  We have no report of any issues with the bed. The rails were replaced in May 2017 due to a manufacturing defect.  We have not heard of any concerns post exchange.  Kindest Regards, Tracy S[redacted] Corporate Liaison Bob’s Discount Furniture Tell us why here...

Complaint: [redacted]
I am rejecting this response because: I am owed a refund and will not settle for anything less!Consumer rights and consumer protection law provides a way for individuals to fight back against abusive business practices. These laws are designed to hold sellers of goods and services accountable when they seek to profit by taking advantage of a consumer's lack of information or bargaining power. That is why I filed this complaint with the Revdex.com, so you could help me fight back and against Bob's Furniture and their unethical acts and robbing me of $85 for something they knew they would not be able to repair.It is important to review the facts:A Bob's Furniture Representative scheduled this appointment with me to repair a dresser that they manufactured, while looking at the item and date of purchased it. I scheduled the appointment, and agreed to pay for the repair service in advance for the sole purpose that when they looked up the dresser, they knew what it was and what parts were needed (when I explained the drawer tracks needed to be replaced), as they manufactured it. It's an unfair Business Practice to pay for any service in advance, and against my better judgement I fell for their scam!They advised to pay $85 and they would send someone to repair my dresser. I was advised the date and time the technician would arrive, and when the technician arrived that day, he asked me where the parts were and PRETENDED to act puzzled as to why I did not have the parts for him to make the repairs.He asked me if he could use my house phone, upon arrival, so he could call in and see where my parts were.He made a phone call to Bob's and left my home stating that I need to speak to the rep., and she will explain, and escroted himself out while I was in the process of saying, hey where are you going, you have to fix my dresser!?The technician, did not open a tool box - he entered my home and called Bob's Toll Free Number, spoke with the rep for a very short time, while tugging on the drawers and causing more damage to one of them because he pulled it completely off the track ----- and left teh drawer on my floor - and handed me my phone and left. Completely UNPROFESSIONAL!!!!!!!!I have been reading on the internet that I am not the first person to be scammed out of money from Bob's, and I am not settling for it!Even the rep that their technician put me on the phone with on the date of the service appointment, spent an hour on the phone with me, apologized numerous times and said she couldn't understand why anyone would even schedule this appointment, as they no longer make that dresser, which means they would not have any type parts to repair it, and then restated that this appointment should never have been scheduled. She was messaging a Supervisor back and forth throughout our conversation, and apologized over and over that her supervisor would not authorize the refund. I would like to see the transcript of those messages!!I would never have agreed to pay $85, had I been informed prior to the appointment, that they no longer make that dresser, therefor have no parts to repair it, and are unable to repair the furniture.This is just fraud on Bob's Discount Furniture part! They intentionally and knowingly scheduled an appointment and processed a payment for something they knew they would not be repair! 
How is it that within in 5 minutes with the tech arriving to my home and calling Customer Service, they were only then able to advise this information, upon them looking up my account, and not at the time the appointment was scheduled. They didn't stop manufacturing the dresser between the day and time the appointment was made, and the day and time of the actual appointment, it's because they knew before they took my money, and get away with robbing from consumers with this repair scam on a daily basis.I appreciate anything that the Revdex.com can do to assist me with obtaining my full refund.Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I would like compensation for the negligence and poor customer service from Bob's Discount Furniture.  They are deflecting accountability, I have no control who they contract with, they need to be accountable.  Further from the damage was the issue with "Norm" and my request for a discount per my troubles.
Sincerely,
Patrick H[redacted]

Good Morning Revdex.com,
We remain very sorry that our
customer is experiencing any disappointment with the furniture they selected to
purchase from us. At this time our business has arranged to address these
concerns under the policy and procedure we set forth during the sale of this
merchandise.
The arranged service with the
service professional has yet to occur therefore any further discussion
regarding what our offices determined not to be a defect without being present
in the home and why is not proactive and is ultimately unwarranted given the already processed resolution for the
technician visit on 12.10.2015.
We will continue to address these
concerns under the policies communicated to all customers at the time of sale.
As previously stated:
We maintain confidence that the service professional arranged for
12.10.2015 will be able to provide satisfaction with repair and/or alternate
results for any factory defects
present. If there are no factory defects present we will be unable to offer the
customer further recourse as the terms we communicate (whether written or
verbally) at the time of sale and via our website are in place to keep
resolutions fair for all customers alike.
Stephanie A. G[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Dear Revdex.com,
 Please pass on our deepest apologies for any inconvenience we may have
caused this customer during their delivery experience with us. I can understand the frustration this customer
must be feeling at this time. 
I see that this customer has already spoken with...

my
colleague and it appears the customer will be working closely with Jami to
rectify the situation and reach a satisfactory outcome. This is scheduled for pickup on 8.6.16.  If the pickup is successfully completed I will
reach out to our Accounting Department on Monday to ensure that the refund
check is cut on the next available day and I will have the check sent to the customer
via [redacted].  If this customer will not
have someone available to sign for the refund check, please reply through the
Revdex.com site and we will send via US Postal service.
 
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in excellent mediation assistance are not
wasted.
 
Kindest Regards,
                                        ...⇄ /> Tracy S[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Morning Revdex.com,
Please pass on our sincerest apologies for the customer’s disappointment
in their set.
The customer’s merchandise is far past any warranty our
business communicated via the original sales invoice and while we stand behind
the quality of our product we do reserve the...

right to view the merchandise
before assessing what courtesy options may
be available for resolution.
Merchandise from any retailer is continually discontinued for several reasons
and most of these reasons have nothing to do with the item’s wear pattern. This
set was delivered over three years ago and in order to keep up with changing
trends and home fashion most of our sets have been changed within the past
three years.
Please ask the customer to submit photos of their
merchandise (to the Revdex.com) so we can assess the overall quality and condition of
the items, if there are no signs of use beyond normal wear and tear we will
respond with what courtesy options we may
have to offer for recourse.
Kindest Regards,
Stephanie A. G[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Morning Revdex.com,
Please pass on our sincerest
apologies for any concern our customer experienced during their deliveries with
us.
We certainly do not find it
acceptable for any person representing our company to smell of an alcohol substance
and I’ve begun personally following up on...

this complaint to ensure the
appropriate internal action is taken.
Regretfully we are unable to
determine if the measurement of someone’s home or entryway will fully
accommodate the size and delivery specifications needed for the furniture
selected. We remain proactive in communicating this as a consumer
responsibility via the trifold we provide at the time of purchase. We offer the
best value prices for the product we show and we have always charged the
service of delivery as a separate fee from the product itself to remain as
transparent as possible to all of our customers in (currently 64 stores) all of
our locations.
In regards to the bed delivery
time we encourage the customer to provide us with further evidence as to how
they determined they were guaranteed a time frame of 6:30a -8:00a for delivery.
We route all delivery stops (approximately 4,000 deliveries a day)  with an estimated four hour window, with only
one special exception for a slot called ‘breakfast with bobs’ which is still a
three hour estimated window for arrival so the automated contact the customer
should have received from us would have detailed either ‘ 6:30am -10:30am’ or
6:30am – 9:30am’. Our truck driver shows as calling in the ‘not at home’ result,
and we have record of speaking with the customer at 8:08am. By all information
I can locate we arrived within our slated time frame window for this delivery.
We did not deny requesting what our department refers to as a “Go – Back”
request for this missed delivery.  The
account indicates that the customer was unable to provide a representative to
be at the residence to wait for the team to return to that stop. Again in every
effort to remain as transparent as possible with our customers we (in the
Customer Care Office) are working in an office and we are not on the physical
truck that has the furniture. It is inappropriate to provide a customer with a
possible time frame that the team may return in as we do not know this to be
correct information. There are thousands of events that could occur to delay
the team returning to the stop they already arrived to and these events remain
beyond the control of our business. While I understand the customer’s
frustration and their inability to wait for a team to return with no estimated
timeframe- we require someone 18 years or older to be confirmed at the
residence all day so there is no chance of us returning to miss the customer
again. We certainly want to deliver any and all product that is on the truck as
returning product can not be sold as new merchandise any failure in not delivering
results in nearly a total loss for our business.
The customer’s account further
confirms that they spoke with one of our ‘Social Media Liaisons’ on 12.24.2015
and as of 12.26.2015 (prior to our receipt of this Revdex.com Claim -12.28.2015) the
customer was re-issued and emailed information regarding their $75.00 gift card
inquiry.
We remain very sorry for the poor
impression this customer has of our business and relay that we have multiple
cash and carry items within our outlet or showroom locations that the customer
can purchase and take with them for $75.00 or under.
At this time the sale for the bed has
been fully canceled and all refunds or gift card re-issue concerns have been
resolved per our records.
Kindest Regards,
Stephanie ** G[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good
Morning [redacted]
I am very sorry to hear you
have located pests in your product; our records reflect that your merchandise
was delivered on 2.27.2015.
Bob’s takes all precautionary
and preventive measures available to us to avoid contamination, we do not sell
products infected...

by pests.
The bedroom furniture that
you purchased was a new product that was wrapped from the manufacturer. I can
imagine that this ordeal has not been easy on you, but the facts are that the
source of bed bugs are from somewhere other than new furnishings. These pests commonly
use (and look to mate near) a human source to further survive and thrive on and
they move around by hitch-hiking on people and their belongings. Although they
may have chosen to manifest and breed within your bedroom set that information
has no relation to how the bed bugs procured their initial residence within
your apartment. Apartment
buildings are highly susceptible to infestation (even when empty of all other
furnishings) because bed bugs can travel room to room in the pipes and wire
holes of the building.
Unfortunately, bed bugs have
become widespread throughout the United States over the past several years due
to both a combination of global travel and the absence of effective chemical
treatments to deal with them. Please be aware that the presence of bedbugs does
not reflect on the cleanliness or otherwise of their environment – they can
survive and thrive wherever people reside, and they are most active at night
when they feed.     
We regret that you experienced
this problem, but we are unable to respond to issues when the cause is beyond
our control.  
Kindest Regards,
Stephanie G.
Bobs Discount Furniture

Good Afternoon Revdex.com-
Normally we offer any type of additional apology in the form of a Bobs Discount
Furniture Gift Card because as a business we understand the importance of
earning our customer’s trust back and proving to our customer that delivery
failures are not part of the normal daily operations that have helped us grow
to be the 15th largest furniture retailer in the U.S. We also wish
to provide our customers with a tangible item as a further form of apology
rather than just committing to the act of pacifying someone with a monetary
amount. Should the customer wish not to provide us with another opportunity to
deliver merchandise we can understand the reasons why in this scenario and have
several cash and carry items that can be taken from our Showrooms or pit
locations as our free gift of apology.
We absolutely recognize that we have failed this customer.  The compensation that was offered as an
apology to this customer is substantial. 
In an effort to try to make this right for this customer I will offer an
additional compensation.  I will offer to
step outside of policy and refund this customer the delivery fee back to one of
the credit cards used on the original order. 
If this customer wishes to accept this final offer of
compensation please have the customer reply to the Revdex.com mediation site that they
accept and I will create the refund.  I will
reach out to the customer to advise it has been created and they can reach out
to the store to add their credit card information for processing.
Kindest Regards,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture

Good Morning Ms. [redacted],Thank you for choosing Bob's Discount Furniture. I have researched your account and apologize for any and all inconvenience we may have causing while completing the delivery of your furniture.Our records indicate that we  successfully delivered the sofa, chest and...

nightstand on April 29, 2015. I apologize the prior delivery attempts were unsuccessful. During the first delivery, the team arrived as scheduled however, no one was  home. We called the two telephone numbers on the account ending in [redacted] and [redacted]-leaving voicemail messages and asked the delivery team to give a description of the building (5floors- 2 glass doors- stairs on the left side of the building and the number of the building on the  left side). We sent a "go back request", that same day to the delivery depot manger however,  approval is at his discretion- unfortunately the go back was not approved and delivery had to rescheduled.  In an effort to deliver your furniture as quickly as possible, we requested an add on for the next delivery day however,  the delivery truck in your area was already at capacity.I understand the excitement and anticipation of receiving new furniture only for there to be multiple delivery attempts.  Your patience is appreciated and your request for compensation is understood;  I will be happy to issue a $25 gift card. The delivery fee is a service for the delivery and assembly of your furniture therefore, we are unable to refund this fee.I have shared your concern regarding the unanswered calls, emails and internet correspondence with management as we have departments in place to respond to each method of contact.Your business is greatly appreciated.Thank you,[redacted]

Good Morning Revdex.com,
We apologize that the customer is
experiencing any disappointment while trying to use the protection plan they
purchased from us. [redacted] is known as their parent company) is a
third party company and we have, for many years, experienced a vast amount...

of
approved claims through this third party company. Our customer’s are usually
very happy with the outcome of their reported claim and based on the price they
paid for the coverage our sales associates and sales managers would have no
reason not to boast about the extreme value the protection plan carries.
I was able to review the [redacted]
account for this customer, and it does appear to match what the customer has
advised in this complaint.  When the
customer said they didn’t know when or how the stain occurred, [redacted]’s agent
offered the option of keeping the claim open for 24 hours, to be amended.  The customer refused the offer, the claim was
closed as it was not called in as a verifiable accident. 
In an extreme effort to make this
right for the customer we do have a few options to offer the customer-
unfortunately this set is no longer available, so exchanging the table is not a
viable option. 
*Reselection
credit on table top and base only at 100% of purchase price-$345.76 this would
fulfill the one-time option for replacement so there would be no GPP credit, we
will waive delivery fee and removal of table will be done at time of delivery.
*
We can offer a discount of the table if the customer wishes to keep this table
in the home. This would be a concession to keep of 20% of table top and base
only-$69.15 which would keep the warranty intact or $103.72 with no warranty.  Refund can go back to [redacted] or be a Bob’s
Credit
*We
can offer a 100% reselection credit on Table only and 60% credit on chairs ($271.94+$345.76)
this would fulfill the one-time option for replacement so there would be no GPP
credit, we will waive delivery fee and removal of table and chairs will be done
at time of delivery.
Please have customer review these
options and advise which one would best serve their needs and we will create
the paperwork.
 Sincerely,
Tracy S[redacted]
Bobs Discount Furniture
Corporate Customer Care Liaison

Good Afternoon Revdex.com,
As a business we did make
the customer’s concerns right and further apologized by not only providing
compensation but also working beyond the normal structure for compensating a
customer that we have in place.
I can absolutely acknowledge the reasons why the
customer feels they were owed something additional after their concerns were
resolved and we did provide our customer with a token of our apology.
While it is a kind thing to do, a business in any industry cannot be forced into
compensating a customer because there was a failure, the business can and
should be held accountable to make that failure right and our business
completed that. The act of compensating a customer is administered at the
internal discretion of any business and Bobs Discount Furniture worked above
and beyond our normal guidelines to address this specific customer as an
individual.
Please also consider that in an extreme effort to make
the customer happy we approved an even exchange for a brand new ottoman (and the customer kept the 15% refund
processed back to the financing account previous to this exchange). In all
reality the customer has received multiple occurrences of compensation that are
above and beyond the guidelines we have in place to keep resolutions fair for
all customers alike.
Again while I can personally identify with a consumer’s
need for an apology outside of making the concern right, we have worked at a
higher level to make that request happen already. Any compensation agreement is
usually processed by a Bobs Discount Furniture gift card form only and for this
customer we initially offered a monetary refund amount(s). Working beyond a
structure that is set in place to keep things fair for all consumers is
a retailer’s way of applying empathy and accepting responsibility for the grief
we have caused a customer.
Our customer fully agreed (by signing the sales
receipt) to our refund policy at the time of sale and we apologize that we are
unable to offer a refund on the delivered goods.
Kindest Regards,
Stephanie *. G[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Morning Revdex.com,
Please pass on our sincerest
apologies for the inconvenience the delivery experience caused our customer. We
can certainly understand the customer’s frustration and acknowledge the reasons
why the customer feels they are owed something additional after the completion
of their delivery.
Bob’s prides itself on providing quality service and the best
value product for the price. Our primary focus is on making the concern we
caused right so that our customer is satisfied with the product that they have
purchased from us. While it is not normal procedure to so we do recognize that
we have failed our customer and we are willing to make an exception in this
case to work above our normal compensation guidelines and policies.
We have completed the delivery at this time.  We have not been advised there are any other
outstanding issues.  We would like to
offer the customer a gift card as a token of apology.  We can understand that they may have lost
faith in our delivery process.  There are
many items available to take from the store as well.  This gift card can be used towards a larger
purchase or to purchase lamps, rugs, wall hangings or statues.   We hope that the offer of the gift card will
be seen as an attempt to make the situation right and the item purchased will
remind the customer that we do value our customer’s time.    At this time we would like to offer this
customer a Bob’s Ecard in the amount of $150. 
If this customer wishes to accept this offer they can simply reply to
Revdex.com that they accept.  We will then send
the necessary paperwork to our gift card processing team and the Ecard will be
sent directly to the email address on this complaint in 3-5 business days.
 
Kindest Regards,
Tracy S[redacted]
Bobs Discount Furniture
Corporate Customer Care Liaison

Good Afternoon Revdex.com- We are very sorry,  we certainly mean to cause no offence.  Offending the customer would never be our intention.  We do have to agree though that the multiple urine stains could not be from a single incident.  We are not stating that they did not happen the same day, or even the same hour.  That does not make it the same single incident.  There is no way for [redacted] to establish if it occurred in one day or hour or over a period of weeks.  They can only look and see if it is one spot or several.  In this case it is several.  Sincerely, Tracy S[redacted] Corporate Liaison Bob’s Discount Furniture Tell us why here...