Blue Ridge Wood Shop / Richard Young

Blue Ridge Wood Shop is a one person shop that sells exclusively on ETSY We have been selling on Etsy since August of and have had total sales during that time This is the first complaint that we have ever had filed against us As to the complaint that the customer has filed with you, you should be aware that Etsy is reviewing the case and we are awaiting the outcomeIf you would like more information from our point of view please just ask We will be happy to forward the conversations we have had Sincerely Richard [redacted] PS Below is a link to my store on Etsy Note the reviews and the policies https://www.etsy.com/shop/ [redacted]

Blue Ridge Wood Shop is a one person shop that sells exclusively on ETSY.  We have been selling on Etsy since August of 2011 and have had 246 total sales during that time.  This is the first complaint that we have ever had filed against us.    
As to the complaint that...

the customer has filed with you, you should be aware that Etsy is reviewing the case and we are awaiting the outcome. If you would like more information from our point of view please just ask.  We will be happy to forward the conversations we have had.
Sincerely
Richard [redacted]
 
P. S  Below is a link to my store on Etsy.  Note the reviews and the policies.  https://www.etsy.com/shop/[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]