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Blue Rim Networks, LLC

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Reviews Blue Rim Networks, LLC

Blue Rim Networks, LLC Reviews (7)

• Oct 13, 2020

Not worth it even if it is included in rent
This internet is included in my rent. Address changes frequently so if you have an alarm system, Google clock, smart bulb, etc. they will work until the address changes and then will stop. My password to my account is no longer accepted so I have to use the password provided to set up my account. I was told by Bluerim on my last customer service call even using that password was secure. It is not. My company apps on my cell phone will not work through Bluerim. I repeatedly got the network not secure message. I tried to join a webex conference interview the other day. The webex link said the network wasn’t secure and would not let me access their website. That cost me a job. Bluerim no longer provides any kind of a service in my case since what I use the internet for is constantly blocked by their poor quality and product. D -

• Dec 16, 2019

Thank you for your reviewWe take your feedback very seriouslyWe are actively identifying the solution to the issues you are experiencing with your wireless connectionOur goal as an internet provider is to ensure the best quality and fastest speeds possibleWe recognize that we are not currently meeting that goal for your connectionThe solution we have previously provided recommending you use your hard wire connection is a temporary solutionWe are working with the property to determine the best course of action to repair the Wifi We appreciate your patience as we continue to resolve this problem

Complaint: ***
I am rejecting this response because:I specifically complained regarding their advertised wifi speeds versus actual, so their repeated insistence that I use a wired connection is completely irrelevant. The rest of their response equates to "we're looking into it" which effectively means nothing. If something does come of it, I will be glad to change my tune
Sincerely,
*** ***

I have refunded the payment that was made, and have been working with the customer to resolve the problem We have made a few changes to the system and have a piece of equipment to boost the signal in the customers RV Once the customer has this signal booster, and we make the changes,
we should be able to get them the service they desire

Tell us why Dear ***, We have been onsite this week making significant improvements to the infrastructure at Traverse MountainBased on your feedback, we also installed an access point right inside your apartmentThis should greatly improve the speeds of your WIFIWe apologize for the delays we have hadAgain, thank you for your patience. here

I have dealt directly with the owner of the company. He was willing to help me. I wish all of his employees had the same positive attitude as he does. Please withdraw my complaint as it was premature.

Thank you for your review. We take your feedback very seriously. We are actively identifying the solution to the issues you are experiencing with your wireless connection. Our goal as an internet provider is to ensure the best quality and fastest speeds possible. We recognize that we are not...

currently meeting that goal for your connection. The solution we have previously provided recommending you use your hard wire connection is a temporary solution. We are working with the property to determine the best course of action to repair the Wifi.  We appreciate your patience as we continue to resolve this problem.

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Address: 399 N Main St Ste 105, Logan, Utah, United States, 84321-6603

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