Blue Rocket SEO

Sent: Sunday, March 04, 2:PM To: drteam Subject: Revdex.com Case # [redacted] - Blue Rocket SEO To whom it may concern, My name is Jon [redacted] I am the Director of IT and Marketing for Blue Rocket SEORecently we moved our billing systems from a manual back office process to an automated ERP/Billing system called [redacted] **In the process we hired a firm to help us move our data from one system to another in the process our list of leads that we purchased from a third-party vendor was mixed with our list of clientsWhen our new ERP system was implemented the system generated new invoices for our clientsIn doing so about invoices were generated that were not for active clients but rather leads that we were planning on prospectingThese invoices were generated in error, and we reached out to every single company and organization explaining what happened and ensuring that there was no charge as no services were renderedAgain, our apologies we are actively working with our marketing department and IT department to ensure this does not happen in the future Thanks, Jon [redacted] Director of IT Digital & Marketing Blue Rocket SEO

Sent: Sunday, March 04, 2:PMTo: drteamSubject: Complain #*** To whom it may concern, My name is Jon *** I am the Director of IT and Marketing for Blue Rocket SEORecently we moved our billing systems from a manual back office process to an automated ERP/Billing system
called *** *** **In the process we hired a firm to help us move our data from one system to another in the process our list of leads that we purchased from a third-party vendor was mixed with our list of clientsWhen our new ERP system was implemented the system generated new invoices for our clientsIn doing so about invoices were generated that were not for active clients but rather leads that we were planning on prospecting.These invoices were generated in error, and we reached out to every single company and organization explaining what happened and ensuring that there was no charge as no services were renderedAgain, our apologies we are actively working with our marketing department and IT department to ensure this does not happen in the future. Thanks,Jon ***Director of IT Digital & MarketingBlue Rocket SEO

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Sent: Sunday, March 04, 2018 2:23 PM To: drteam Subject: Revdex.com Case # [redacted] - Blue Rocket SEO   To whom it may concern,   My name is Jon [redacted] I am the Director of IT and Marketing for Blue Rocket SEO. Recently we moved our billing systems from a manual back office process to an automated...

ERP/Billing system called [redacted]. In the process we hired a firm to help us move our data from one system to another in the process our list of leads that we purchased from a third-party vendor was mixed with our list of clients. When our new ERP system was implemented the system generated new invoices for our clients. In doing so about 50 invoices were generated that were not for active clients but rather leads that we were planning on prospecting. These invoices were generated in error, and we reached out to every single company and organization explaining what happened and ensuring that there was no charge as no services were rendered. Again, our apologies we are actively working with our marketing department and IT department to ensure this does not happen in the future.   Thanks, Jon [redacted] Director of IT Digital & Marketing Blue Rocket SEO