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Blue Science Pool Service

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Sent: Wednesday, June 15, 2016 11:46 AMSubject: Complaint ID# [redacted]   [redacted]   Below you will find our response to the Complaint, thank you.     After speaking with [redacted]...

and researching her account history, we identified a scheduling error made by our staff.   A trainee took the call to sign [redacted] up for service.  The trainee and trainer did not verify the address was within our service area.  The error was not identified until [redacted] called in to check on the appointment.  We have reinforced our company policies and implemented additional procedures to ensure this does not happen to any other potential customers.  We have deleted [redacted]'s account and removed her payment information from our system.  We spoke to [redacted] on June 14, 2016 to apologize for the scheduling error, provided her with an explanation on how this error occurred, and reassured her the payment information was deleted from our system.   Joshua A. [redacted] Area Manager Blue Science, LLC 972-953-6261

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Address: 5733 State Highway 121 STE 250, The Colony, Texas, United States, 75056-3806

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