Blue Sky Car Wash

I would like to dispute the claim made by MrN***- we had a credit card statement showing the date we visited Blue Sky Car Wash which we offered to Paul, the managerHe said that would come in handy if the owners were involvedI guess he forgot to mention this to the owners? His actions conveyed his lack of interest or care (and this further proves it).We contacted the car wash (and insurance company) within the hour of finding out the leak was not caused the windowToyota can confirm that we called them within the hour of finding the leak (which we thought was coming from the window) I would highly recommend that MrN***'s business hold on to videos for days as there to days is a ridiculous self determined statute of limitationsOur insurance company is in the process of obtaining the video.We are certain due to the location of the dent on the truck that the dent was caused solely by the car washWhat are the "soft cloths" attached to (are they saying there is no metal behind the soft cloth which most likely pushed the fin shaped antenna down)? Also equipment may malfunction once (or hey maybe all vehicles don't have a similar antenna on the top or maybe not everyone has noticed the issue yet since it is on the very top of their vehicle)MrN [redacted] has not seen the damage and neither did Paul (as he did not care enough to actually look at the damage- must have been too busy smoking); neither are qualified to make a determination of how the dent "didn't" occur in their car wash.Also for the record- the insurance company has contacted Blue Sky Car wash, but I am sure MrN [redacted] will maintain the attitude I mentioned in the prior post (you can't prove it, so we didn't do it).So we hope that the insurance company will be able to fight on our behalf or we will consider taking this issue to small claims courtThe way we have been treated by the car wash motivates us to want to continue to exhaust every option we have to resolve this issue.As a consumer, I believe other consumers have the right to know how this business treats their customersWhat kind of business employees a manager who will not even look at the damage? Or an owner who says "let them try and prove it was us"Customer service is key in a business.MsN [redacted] has personally emailed me offering to walk me through the car wash- that is a laughable solutionWhy would I go back? I had already taken time out of my work day (because Paul leaves at right at for his own personal obligations- who knew car washes ran on a to schedule?) to go to blue sky car wash- where I was met with a complete lack of disrespect and I do not plan to go againThe only resolution we accept is to be reimbursed our $insurance deductible backWe have urged all our family and friends in the area to avoid this "business" and we urge other customers to avoid this car wash with such horrible customer service

We are responding for the second time to the concerns of [redacted] ***, ID [redacted] While the customer may have informed us within an hour of discussing the leak in the vehicle with Toyota, it was on June and the visit to the car wash was on May If there was a leak that day, we’re not sure why they would have waited days to even mention it to usAgain, makes it difficult to determine what may have happened when it’s days laterIf there are similar issues where a customer thinks something may be wrong, they almost always notify us the day of the incidentAlso, regarding Ms***’s comment about the soft cloth in the wash being attached to metal - yes, they are attached to metal but those metal support bars come no where near the vehicleIf they did, they would hit many cars and we would have no customers at allThese support bars are properly secured and we have not had any issue with them since we opened nearly years agoWe washed hundreds cars that day with no metal hitting cars including the cars that were directly in front of her and directly behind her We have been contacted by the insurance company and have been very cooperative, explaining the same facts that we explained directly to the customer and in these responsesWe have a situation where we still stand by the fact that we did not cause damage to this vehicle and Ms [redacted] is convinced it did happen at the car washWe accept no liability in this case; however, as a good faith gesture we will pay the $that the customer is requesting to settle this matterThe check will be mailed on June 27, Thank you.Barry N***PresidentBlue Sky Car Wash

I would like to dispute the claim made by Mr. N[redacted]- we had a credit card statement showing the date we visited Blue Sky Car Wash which we offered to Paul, the manager. He said that would come in handy if the owners were involved. I guess he forgot to mention this to the owners? His actions conveyed his lack of interest or care (and this further proves it).We contacted the car wash (and insurance company) within the hour of finding out the leak was not caused the window. Toyota can confirm that we called them within the hour of finding the leak (which we thought was coming from the window) I would highly recommend that Mr. N[redacted]'s business hold on to videos for 30 days as there 3 to 4 days is a ridiculous self determined statute of limitations. Our insurance company is in the process of obtaining the video.We are certain due to the location of the dent on the truck that the dent was caused solely by the car wash. What are the "soft cloths" attached to (are they saying there is no metal behind the soft cloth which most likely pushed the fin shaped antenna down)? Also equipment may malfunction once (or hey maybe all vehicles don't have a similar antenna on the top or maybe not everyone has noticed the issue yet since it is on the very top of their vehicle). Mr. N[redacted] has not seen the damage and neither did Paul (as he did not care enough to actually look at the damage- must have been too busy smoking); neither are qualified to make a determination of how the dent "didn't" occur in their car wash.Also for the record- the insurance company has contacted Blue Sky Car wash, but I am sure Mr. N[redacted] will maintain the attitude I mentioned in the prior post (you can't prove it, so we didn't do it).So we hope that the insurance company will be able to fight on our behalf or we will consider taking this issue to small claims court. The way we have been treated by the car wash motivates us to want to continue to exhaust every option we have to resolve this issue.As a consumer, I believe other consumers have the right to know how this business treats their customers. What kind of business employees a manager who will not even look at the damage? Or an owner who says "let them try and prove it was us". Customer service is key in a business.Ms. N[redacted] has personally emailed me offering to walk me through the car wash- that is a laughable solution. Why would I go back? I had already taken time out of my work day (because Paul leaves at right at 4 for his own personal obligations- who knew car washes ran on a 9 to 4 schedule?) to go to blue sky car wash- where I was met with a complete lack of disrespect and I do not plan to go again. The only resolution we accept is to be reimbursed our $250 insurance deductible back. We have urged all our family and friends in the area to avoid this "business" and we urge other customers to avoid this car wash with such horrible customer service.

We are writing in response to the complaint from [redacted]. First, we’d like to mention that Ms. [redacted] made us aware of the issue approximately 10 days after she says that it happened. She told us she got her car washed on Saturday, May 27, but didn’t have a receipt that noted the date and time...

(or even that she had visited our business) and didn’t know around what time she was in. Because we were not aware of any potential problem until 10 days later, we could not review video that we have from cameras around the property that could have confirmed or denied any prior damage, or even if there was an issue with any equipment. We only store video for 6-7 days. So the delay in reporting an issue greatly inhibits any investigation. The customer claims that a dent on her truck (which affected the seal and allowed water in) was “clearly caused by the car wash as it was not leaking prior and began leaking halfway through the wash.” Because water leaked in during the car wash does not prove that the dent and resulting broken seal happened at our wash. The only way to know there was not already a broken seal that day would be if it was raining just prior to when the customer arrived at the car wash and there was no leak in the vehicle. If then water leaked in during the car wash, then you could pinpoint the exact time that it happened. In our car wash, only soft cloth, soap and water touch the vehicle. No hard surfaces touch the vehicle which could cause a dent. If there was such an impact, the customer would hear a loud crash or similar sound. We’re not sure how this dent could have been caused during a car wash, at our facility or another similar wash. The dent could have happened at any time prior to the wash - in a parking lot at the customer’s place of work, or at a store, for example. There’s no way to know for sure. Because we did not have any equipment malfunctions that day (which would result in other customers complaining of damages), then it is very hard for us to agree that the dent in fact happened during the car wash.We advised the customer to talk to the insurance company. We are happy to discuss the same facts with the insurance company and if that third party can say without a doubt that it did happen at our car wash, then we are happy to pay for the damages. We have had several similar situations where the customer is certain that damage happened at our car wash, but upon further investigation, it is determined (by an insurance company or even the customers themselves) that there’s no way for it to have happened during a soft cloth car wash. We would be happy to meet the customer at the car wash and show them from within the tunnel each step of the wash and look together for the point at which they think this dent could happen. We do want to mention that there have been instances where we have found minor damage has occurred at the wash due to a small malfunction, and we have covered the cost for the customer once we made that determination. In this case, however, we are hesitant to accept responsibility for damage that does not appear to be possible by getting a car wash. We appreciate the opportunity to respond and look forward to hearing from the insurance company and explaining the above to them as well. Barry N[redacted]PresidentBlue Sky Car Wash

We are responding for the second time to the concerns of [redacted], ID [redacted]. While the customer may have informed us within an hour of discussing the leak in the vehicle with Toyota, it was on June 7 and the visit to the car wash was on May 28. If there was a leak that day, we’re not sure why they would have waited 10 days to even mention it to us. Again, makes it difficult to determine what may have happened when it’s 10 days later. If there are similar issues where a customer thinks something may be wrong, they almost always notify us the day of the incident. Also, regarding Ms. [redacted]’s comment about the soft cloth in the wash being attached to metal - yes, they are attached to metal but those metal support bars come no where near the vehicle. If they did, they would hit many cars and we would have no customers at all. These support bars are properly secured and we have not had any issue with them since we opened nearly 3 years ago. We washed hundreds cars that day with no metal hitting cars including the cars that were directly in front of her and directly behind her.   We have been contacted by the insurance company and have been very cooperative, explaining the same facts that we explained directly to the customer and in these responses. We have a situation where we still stand by the fact that we did not cause damage to this vehicle and Ms. [redacted] is convinced it did happen at the car wash. We accept no liability in this case; however, as a good faith gesture we will pay the $250 that the customer is requesting to settle this matter. The check will be mailed on June 27, 2016. Thank you.Barry N[redacted]PresidentBlue Sky Car Wash