Blue Sky Cleaners

Complaint: [redacted] I am rejecting this response because:The refunds made were for additional erroneous charges from their company for the items sent back to them after my complaintI was told that I had to send these items back as I was requesting reimbursement for their replacement cost/fair market valueMy returning the items to their company meant they would be kept by their company and I would receive a check for reimbursement; in essence, they would be "buying them from me." As such, I never should have been charged these additional charges to begin with upon their return as there was no further work done to them after my complaintI still have yet to receive a refund for the alleged initial cleaning of these itemsI spoke verbally with Anthony on 07/and noted to him that my complaint on the Blue Sky white dress shirt item was not for underarm wear but rather for the 'pilling' which was not present prior to submission of my garmentYes, the garment is years old but, as is true of my other garments, and by his own verbal admission, it was in excellent conditionThe 'pilling' was not noted on this garment's initial invoice.Additionally, I pointed out that my Ralph Lauren black and white dress (not gray and white until after it went to their shop) did not have those marks prior to my submission to their companyHe mentioned that other garments of mine had underarm wear which were noted on the receipts which I pointed out as moot and asked if it was so present on my black and white dress, why had that alleged underarm wear their company was claiming was already present, not been noted on that dresses invoice? His reply was that I was looking for a free dress which is neither true nor logical rationaleAgain, my complaint is about two specific garments out of over 20+ that were submitted to their companyThese garments, like the rest, needed a simple cleaning and instead they came back damagedNone of the items that I'm mentioning having a problem with regarding being ruined were noted on the initial invoicesThat's a statement of factAnthony says they are a "GREAT" dry cleaning company but over half of my initial order had to be sent back for a recleaning as they came back in an unacceptable conditionAdditionally, by their own employee's verbal admission, they had new people on the machines and thus, the cleaning had been missedFurther, a GREAT cleaning company doesn't accuse a customer of wanting free items because they challenge an assertion that if these items had been pre-damaged, why weren't they noted on the initial invoice? That's highly offensive and frankly, just poor customer service and people relationsThese items have been dry cleaned in the past by other cleaners with no issuesAs noted in my initial Revdex.com complaint, I'd like a refund of the initial 'cleaning charges' and for replacement cost/fair market value of these two itemsSincerely,**

Complaint: [redacted] I am rejecting this response because: the response is factually incorrect The Diesel jeans are high-end premium denim jeans that come in "faded" and "non-faded" denim Both my jeans were of the "non-faded" quality and have been so throughout my ownership of the jeans It's only after this cleaning with Blue Sky cleaners that has resulted in spotty and discolored patches and destroyed the jeans They are not in a wearable condition Also, as claimed by Blue Sky cleaners, they never refunded my cleaning charges either Both the opinions stated by Blue Sky cleaners in their response are factually incorrect.Sincerely, [redacted] ***

Hello,Every item we clean receives a detailed inspection prior to cleaning. 4 of her other garments from the same drop off were also noted for existing underarm staining, including the white Blue Sky Brand blouse, which at her own admission is 10 years old. She acknowledged that we did in fact... notate this, as she had the copies of the invoices from her orders.While there is never a guarantee of stain removal, we do make every effort to remove stains we find on garments. The underarm staining on the grey and black dress was more faint, and could easily be missed (see attached photos). The underarms, like collars and cuffs, are known "wear areas". Stains are known to build up over time, as they are constantly in the same place, and there is usually more heat in those areas, especially under arms. With regard to the "ink" stains on her blouse, those are actually pilling from the interfacing in the front shirt placket. It's not uncommon for pilling to happen after 10 years of wear, and is absolutely not the fault of the dry cleaner.In the interest of good customer service, we already refunded the cleaning cost for these two items last week. We are not just a good dry cleaner, but we are a GREAT dry cleaner. We take pride in the quality work we do, the care we give each garment, the way we treat our employees, customers, and our commitment to the environment.Please let me know if you have any further questions, or would like clarification on this issue.Best Regards,Anthony

Hello,I apologize for the delay in responding, as we have actually never had a Revdex.com complaint before.Firstly, Mr [redacted] had put a credit card on file with us back in Many customers choose this option for its convenienceThis also allows them to utilize our home or office pickup & delivery service with a cc on file.While Mr [redacted] did utilize both our store and delivery service, all transactions during the time frame in question (January - June of 2014) show the payment method as "on Account"This is our POS system's term for credit card on file customersWhen the payment method is set to "on Account" in our system it means the orders are allowed to be picked up without knowing the active status of the cc on fileWe batch process all account customers a few days after the pickup.So for example if I have a credit card on file, and I pick up in store today, or have my orders delivered today, my cc on file wouldn't be charged or attempted to be charged until probably Monday or Tuesday of next weekWe do this in case there are any issues prior to charging the cardsIt also means that the stores or delivery service (who do not process payments for account customers) would have no way of knowing if the credit card had been declined or not.That being said, Mr [redacted] 's cc on file declined in January of Both our stores and delivery service would have no way of knowing this, and would be able to pick up all of his orders without errorAs this is not a common issue, our accounting department at the time was not following up diligently enough on declined credit cards at the beginning of last yearAll of his orders from the time frame in question, January - June show payment method as "on Account"No cash could have been transacted during this time, and Mr [redacted] refuses to provide us with any sort of documentation to show that he was actually charged on a credit card during this timeFurthermore, any order that is picked up or "sold" in our system, shows as a zero balance because the assumption is made that a payment was collected or will be collectedIn this case all the orders he is claiming he already paid for show the payment method as "on Account", which again is for our cc on file customers.It was clearly a lapse on our part that we allowed it to continue for so many months before contacting himThat does not negate his obligation to pay his debtsThe bottom line is that we continued to provide the service, and he continued to not pay for nearly months.At the point we turned this matter over to [redacted] collection agency, they also required us to show documentation that we had not in fact collected any sort of payment for the debts.Please let me know if you have any further questions in this matter.Best Regards, [redacted]

Complaint: ***I am rejecting this response because:I guess we are at a crossroadsI have receipts from Bluesky that show a zero balance and they have no way of proving that those items were not paid for in cash***`s word is not good enough for meTheir accounting practices are obviously in question and If they can not keep track of CC`s how can you keep track of cash? Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I brought my damaged mattress topper, original purchase receipt, and the letter from Blue Sky Cleaners to Bedrooms & More, where I purchased the mattress topperThe staff person at Bedrooms & More, Blake G***, stated that the care label was not followed, which resulted in the damageMrG*** pointed out that Bedrooms & More never received a letter like the one from Blue Sky Cleaners beforeMrG*** offered to speak with MsN*** at Blue Sky Cleaners to see if the two of them could create a better outcome for me.The emails exchanged by MsN*** at Blue Sky Cleaners and MrG*** at Bedrooms & More added more trouble to my ordeal with Blue Sky CleanersMsN*** wrote that the damage to my mattress topper was not the first time this occurred with Blue Sky CleanersShe stated that this type of damage has taken place multiple times with similar itemsShe indicated that Blue Sky Cleaners decided to reject to clean items like my mattress topper in the future since it was such a common occurrence.MsN*** described the process by which Blue Sky Cleaners attends to the cleaning of items like my mattress topperThe process includes taking photos of items and their care labels before cleaningIf photos were taken of my mattress topper prior to the cleaning, the staff of Blue Sky Cleaners would note the damage when the cleaning was completedEven if the proper cleaning procedure was followed, the staff at Blue Sky Cleaners did not contact me to notify me of the damage when it took place.Blue Sky Cleaners places fault with Bedrooms & MoreThis is problematic as MrG*** stated in an email to Blue Sky Cleaners that they have sold 1,of which cleaners ruined only This represents 0.2% of the mattress toppers sold, which doesn't provide sufficient evidence of a manufacturer's defect The phone call I received from Blue Sky Cleaners on 05/06/was to inform me of the cost of the cleaning for the mattress topperI am curious what documentation Blue Sky Cleaners can provide indicating my full verbal releaseEven if a full verbal release is documented, the lack of communication about the damage to the mattress topper is odd since Blue Sky Cleaners believed it to be a manufacturer's defectI don't understand the purpose of not contacting me about the damage if Blue Sky Cleaners felt it was not at fault.I provide a copy of email correspondence between MsN*** at Blue Sky Cleaners and MrG*** at Bedrooms & More
Sincerely,
*** ***

In the time since our last contact with Ms***, several members of our management team have changed, and we felt the need to reevaluate this issue after receiving her complaintWe will be reaching out to Ms*** privately to apologize for her previous experience and hope to come to a resolution that will work better for her. On occasion, a customer will bring in an item that has a higher than risk of damaging during the cleaning process, and Ms***'s mattress topper was one such itemWe have extensive procedures that we follow in these cases to ensure that the customer is aware of the risk of damage prior to cleaning, so that they can be aware of all of their options and remain informed throughout the cleaning processShould they still wish to move forward with the cleaning process, we will require a release, either verbal or written, from any liability should the item become damaged in our facilityIf a release is obtained, we will record it for future reference.Initially, it was believed that Ms*** was fully informed of the potential for damage prior to the cleaning, and had released us from any liability for damage, because this was what our records reflected, so we did not offer reimbursementUpon reexamining our records, we do not feel that this procedure was properly followed with Ms***'s item, and we do not feel that she was truly informed of the risk of damage to her item prior to cleaningAs a result, we will be offering Ms*** reimbursement for her damaged mattress topper, and our sincerest apologies that this was not handled in a satisfactory manner from the beginning. Samantha

While we can sympathize with Mr***'s frustration, his assumptions are inaccurate. As I stated in my last response, once a customer has a credit card on file, no payment is expected or allowed on route or in the storeHe would have never been prompted to pay in store because the POS system would show payments already made (which is where the zero balance on his tickets come from), because the CC is not run at the time of pickup, but rather on a following day.The store team has no way of knowing if a CC on file is expired or declinedYes, it is a limitation of our system, but he could not have paid in cash for these items, nor would he ever have been asked, nor would the associate ever have been prompted, as the system again would not have allowed any other form of payment, with a CC already on file.While I know it's frustrating, the reality is that we did not ask for payment, and allowed him to continue using our services without collecting any additional monies while his CC on file was declinedThis does not change the fact that the monies owed, are still outstanding.Best,***

Good Evening,
Mr*** is claiming that the jeans in question were a solid dark blue denim when he brought them in, and that we returned them with color lossIn looking at the jeans, the color loss is in the standard distressed areas on the center legs in even wear areasColor loss from improper
cleaning would result in spotty color loss all over a given garmentThese Diesel jeans have an even amount on the legs, as you would normally buy them in the storeThe process of distressing actually goes through wearing out the jeans with machines, by hand, in the sun, and various other devicesThey will always continue to distress and fade over time, as it is their design to do so
Color loss can certainly happen from improper cleaning, however as I mentioned earlier, that would also result in uneven loss, to which these garments do not haveWe follow the care label on every garment cleaned, and even if excessive color loss occurred during cleaning, it would not be anything we could have preventedIn this case, there is no indication of garment defects or improper handling
While we appreciate Mr*** bringing this matter to our attention, and have made several attempts to explain this to him already, the garment condition did not change while in our careWe have already refunded the cleaning costs, when he first brought this to our attention
Best Regards,
Anthony D

Complaint: ***I am rejecting this response because: If they were not paid by credit card, they were paid for in cash! Blue Sky obviously has accounting issues and if they couldnt account for CC`s, how could they account for cash?? Furthermore, I have never heard of a company that does not use a point of sale system and batch the CC`s after the current days totalEvery receipt that I have from Blue Sky shows a zero balance!! How are they going to prove that it was not paid in cash? Do I need to save every receipt, because Blue Sky has an inept accounting department? *** can defend how ever he wants, but they messed up on their end and the dry cleaning was paid for!! How does a company make this many mistakes time after time over several months and then plan on coming back to the consumer and saying I am at fault and not Blue Sky ? *** is also asking for CC statements on my endWhy would it be our responsibility to go through hours of bank statements, because of their bad accounting practices? These are statements that we no longer have and could no longer getThey have now made their inept accounting problems, my problem by turning it over to a collection agency!!!Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because: the response is factually incorrect.  The Diesel jeans are high-end premium denim jeans that come in "faded" and "non-faded" denim.  Both my jeans were of the "non-faded" quality and have been so throughout my ownership of the jeans.  It's only after this cleaning with Blue Sky cleaners that has resulted in spotty and discolored patches and destroyed the jeans.  They are not in a wearable condition.  Also, as claimed by Blue Sky cleaners, they never refunded my cleaning charges either.  Both the opinions stated by Blue Sky cleaners in their response are factually incorrect.Sincerely,[redacted]

To whom it may concern,  As explained the [redacted] the care label instructions were carefully followed when the item was cleaned in our facility. Damage of wool filled comforters and mattress pads is a common issue due to the nature wool, so we are especially careful to follow the...

instructions. If an textile good does not hold up to the recommended care instructions it is not at the fault of the cleaner it is at the fault of the manufacturer. A letter was provided to [redacted] to provide to the place of purchase. When she did this the manufacturer argued that it was not their fault regardless of the fact that it was cleaned per the care label. Furthermore we received a full verbal release to clean this item per the care label instructions, which were followed (again, these are problematic products so we seek a release before cleaning and we always follow the care label), which we have documentation of. She was not contacted regarding the damage after it occurred because it was an accepted risk which she released us from. I have attached the letter to the manufacturer that was provided to [redacted]. Please let me know if you have any questions. I can be contacted at [redacted] and by my direct phone line [redacted] on Tuesday and Friday.  Thank you,  Kaylin N[redacted] Blue Sky Cleaners

Hello,Every item we clean receives a detailed inspection prior to cleaning. 4 of her other garments from the same drop off were also noted for existing underarm staining, including the white Blue Sky Brand blouse, which at her own admission is 10 years old. She acknowledged that we did in fact...

notate this, as she had the copies of the invoices from her orders.While there is never a guarantee of stain removal, we do make every effort to remove stains we find on garments. The underarm staining on the grey and black dress was more faint, and could easily be missed (see attached photos). The underarms, like collars and cuffs, are known "wear areas". Stains are known to build up over time, as they are constantly in the same place, and there is usually more heat in those areas, especially under arms. With regard to the "ink" stains on her blouse, those are actually pilling from the interfacing in the front shirt placket. It's not uncommon for pilling to happen after 10 years of wear, and is absolutely not the fault of the dry cleaner.In the interest of good customer service, we already refunded the cleaning cost for these two items last week. We are not just a good dry cleaner, but we are a GREAT dry cleaner. We take pride in the quality work we do, the care we give each garment, the way we treat our employees, customers, and our commitment to the environment.Please let me know if you have any further questions, or would like clarification on this issue.Best Regards,Anthony

Hello,I apologize for the delay in responding, as we have actually never had a Revdex.com complaint before.Firstly, Mr. [redacted] had put a credit card on file with us back in 2010. Many customers choose this option for its convenience. This also allows them to utilize our home or office pickup &...

delivery service with a cc on file.While Mr. [redacted] did utilize both our store and delivery service, all transactions during the time frame in question (January - June of 2014) show the payment method as "on Account". This is our POS system's term for credit card on file customers. When the payment method is set to "on Account" in our system it means the orders are allowed to be picked up without knowing the active status of the cc on file. We batch process all account customers a few days after the pickup.So for example if I have a credit card on file, and I pick up in store today, or have my orders delivered today, my cc on file wouldn't be charged or attempted to be charged until probably Monday or Tuesday of next week. We do this in case there are any issues prior to charging the cards. It also means that the stores or delivery service (who do not process payments for account customers) would have no way of knowing if the credit card had been declined or not.That being said, Mr. [redacted]'s cc on file declined in January of 2014. Both our stores and delivery service would have no way of knowing this, and would be able to pick up all of his orders without error. As this is not a common issue, our accounting department at the time was not following up diligently enough on declined credit cards at the beginning of last year. All of his orders from the time frame in question, January 2014 - June 2014 show payment method as "on Account". No cash could have been transacted during this time, and Mr. [redacted] refuses to provide us with any sort of documentation to show that he was actually charged on a credit card during this time. Furthermore, any order that is picked up or "sold" in our system, shows as a zero balance because the assumption is made that a payment was collected or will be collected. In this case all the orders he is claiming he already paid for show the payment method as "on Account", which again is for our cc on file customers.It was clearly a lapse on our part that we allowed it to continue for so many months before contacting him. That does not negate his obligation to pay his debts. The bottom line is that we continued to provide the service, and he continued to not pay for nearly 6 months.At the point we turned this matter over to [redacted] collection agency, they also required us to show documentation that we had not in fact collected any sort of payment for the debts.Please let me know if you have any further questions in this matter.Best Regards,[redacted]

Mr. [redacted],
My apologies, I must be thinking of different jeans. The 3 that were presented to me at our office were evenly faded down the middle of the front legs. At your earliest convenience, please bring the jeans you have back to our store in [redacted], and I will take a look at them once they get to our office. We are looking forward to a satisfactory resolution to this issue.
Thank You,
Anthony D.

Complaint: [redacted]I am rejecting this response because:The refunds made were for additional erroneous charges from their company for the items sent back to them after my complaint. I was told that I had to send these items back as I was requesting reimbursement for their replacement cost/fair market value. My returning the items to their company meant they would be kept by their company and I would receive a check for reimbursement; in essence, they would be "buying them from me." As such, I never should have been charged these additional charges to begin with upon their return as there was no further work done to them after my complaint. I still have yet to receive a refund for the alleged initial cleaning of these items. I spoke verbally with Anthony on 07/28 and noted to him that my complaint on the Blue Sky white dress shirt item was not for underarm wear but rather for the 'pilling' which was not present prior to submission of my garment. Yes, the garment is 10 years old but, as is true of my other garments, and by his own verbal admission, it was in excellent condition. The 'pilling' was not noted on this garment's initial invoice.Additionally, I pointed out that my Ralph Lauren black and white dress (not gray and white until after it went to their shop) did not have those marks prior to my submission to their company. He mentioned that other garments of mine had underarm wear which were noted on the receipts which I pointed out as moot and asked if it was so present on my black and white dress, why had that alleged underarm wear their company was claiming was already present, not been noted on that dresses invoice? His reply was that I was looking for a free dress which is neither true nor logical rationale. Again, my complaint is about two specific garments out of over 20+ that were submitted to their company. These garments, like the rest, needed a simple cleaning and instead they came back damaged. None of the items that I'm mentioning  having a problem with regarding being ruined were noted on the initial invoices. That's a statement of fact. Anthony says they are a "GREAT" dry cleaning company but over half of my initial order had to be sent back for a recleaning as they came back in an unacceptable condition. Additionally, by their own employee's verbal admission, they had new people on the machines and thus, the cleaning had been missed. Further, a GREAT cleaning company doesn't accuse a customer of wanting free items because they challenge an assertion that if these items had been pre-damaged, why weren't they noted on the initial invoice? That's highly offensive and frankly, just poor customer service and people relations. These items have been dry cleaned in the past by other cleaners with no issues. As noted in my initial Revdex.com complaint, I'd like a refund of the initial 'cleaning charges' and for replacement cost/fair market value of these two items. Sincerely,**