Blue Sky Landscaping

Monday, November 21, 2016Reference D [redacted] Blue Sky Landscaping, hereafter referred to as BSE, finds the complaint filed by the customer to be unsettling and puzzling as our representative had discussed as invoices in detail directly in a persperson meeting with a representative designated by the customer held at the corporate office of the customer in his own Conference room.The dates listed in the complaint for communications, when compared with our records, are found to be misleading and incorrect, All questions posed by the customer in regard to the invoices he had received were addressed directly and promptlyThe customer indicated, through his representative, to our representative that they understood the answers we provided and found those answers to be agreeable on June 28, 2016.A meeting was held at the property in question on July 9, with the customer and one of the owners of BSLThe customer was asked specifically if he was satisfied with the services BSL had provided to date and we were assured that in fact he wasThe customer indicated that not only was he satisfied; but, happy with the proposed estimates for additional services and intended to move forward with the additional quotes we had provided for this property on July 6, 2016.July 20, the customer's representative discontinued our mowing services for a acre property he owns.September 22, the customer's representative requested that we continue to provide service on an on-call retainer basis because of "staffing issues" within their corporationBSL responded that we would be glad to modify our contract once their outstanding balance was paid in fullThe customer's representative promised that a check would be issued to BSL at 2:PM the following dayThe promised check was never received.After several weeks of thwarted contact trials with the customer and with his representative to resolve the outstanding balance without response on the part of the customer, BSL was forced to take further and appropriate action toward resolution of said outstanding balance,November 11, the customer emailed an offer of a reduced one-time payment to resolve the issue which BSL accepted so that we may close this file before the end of As of November 21, BSL has not received payment of any amount to be applied to this account.BSL acknowledges that misunderstandings and miscommunications occasionally occur in the course of business and we work hard to accommodate the unique circumstances of each of our customers in an effort to ensure that these are minimized as much as possibleIn our efforts to improve communications, all communications, whether initiated by the customer or by BSL, are saved should we need to refer to them, For years, BSL has held to our commitment to provide the best possible service in the industry and see even misunderstandings as an opportunity to improve our customer service

Monday, November 21,
margin-bottom: 5pt;">Reference D ***
Blue Sky Landscaping, hereafter referred to as BSE, finds the complaint filed by the customer to be unsettling and puzzling as our representative had discussed as invoices in detail directly in a persperson meeting with a representative designated by the customer held at the corporate office of the customer in his own Conference roomThe dates listed in the complaint for communications, when compared with our records, are found to be misleading and incorrect, All questions posed by the customer in regard to the invoices he had received were addressed directly and promptlyThe customer indicated, through his representative, to our representative that they understood the answers we provided and found those answers to be agreeable on June 28, A meeting was held at the property in question on July 9, with the customer and one of the owners of BSLThe customer was asked specifically if he was satisfied with the services BSL had provided to date and we were assured that in fact he wasThe customer indicated that not only was he satisfied; but, happy with the proposed estimates for additional services and intended to move forward with the additional quotes we had provided for this property on July 6, July 20, the customer's representative discontinued our mowing services for a acre property he ownsSeptember 22, the customer's representative requested that we continue to provide service on an on-call retainer basis because of "staffing issues" within their corporationBSL responded that we would be glad to modify our contract once their outstanding balance was paid in fullThe customer's representative promised that a check would be issued to BSL at 2:PM the following dayThe promised check was never receivedAfter several weeks of thwarted contact trials with the customer and with his representative to resolve the outstanding balance without response on the part of the customer, BSL was forced to take further and appropriate action toward resolution of said outstanding balance,
November 11, the customer emailed an offer of a reduced one-time payment to resolve the issue which BSL accepted so that we may close this file before the end of As of November 21, BSL has not received payment of any amount to be applied to this accountBSL acknowledges that misunderstandings and miscommunications occasionally occur in the course of business and we work hard to accommodate the unique circumstances of each of our customers in an effort to ensure that these are minimized as much as possibleIn our efforts to improve communications, all communications, whether initiated by the customer or by BSL, are saved should we need to refer to them, For years, BSL has held to our commitment to provide the best possible service in the industry and see even misunderstandings as an opportunity to improve our customer service

Monday, November 21, 2016Reference D [redacted]Blue Sky Landscaping, hereafter referred to as BSE, finds the complaint filed by the customer to be unsettling and puzzling as our representative had discussed as invoices in detail directly in a persperson meeting with a representative designated
by the customer held at the corporate office of the customer in his own Conference room.The dates listed in the complaint for communications, when compared with our records, are found to be misleading and incorrect, All questions posed by the customer in regard to the invoices he had received were addressed directly and promptlyThe customer indicated, through his representative, to our representative that they understood the answers we provided and found those answers to be agreeable on June 28, 2016.A meeting was held at the property in question on July 9, with the customer and one of the owners of BSLThe customer was asked specifically if he was satisfied with the services BSL had provided to date and we were assured that in fact he wasThe customer indicated that not only was he satisfied; but, happy with the proposed estimates for additional services and intended to move forward with the additional quotes we had provided for this property on July 6, 2016.July 20, the customer's representative discontinued our mowing services for a acre property he owns.September 22, the customer's representative requested that we continue to provide service on an on-call retainer basis because of "staffing issues" within their corporationBSL responded that we would be glad to modify our contract once their outstanding balance was paid in fullThe customer's representative promised that a check would be issued to BSL at 2:PM the following dayThe promised check was never received.After several weeks of thwarted contact trials with the customer and with his representative to resolve the outstanding balance without response on the part of the customer, BSL was forced to take further and appropriate action toward resolution of said outstanding balance,November 11, the customer emailed an offer of a reduced one-time payment to resolve the issue which BSL accepted so that we may close this file before the end of As of November 21, BSL has not received payment of any amount to be applied to this account.BSL acknowledges that misunderstandings and miscommunications occasionally occur in the course of business and we work hard to accommodate the unique circumstances of each of our customers in an effort to ensure that these are minimized as much as possibleIn our efforts to improve communications, all communications, whether initiated by the customer or by BSL, are saved should we need to refer to them, For years, BSL has held to our commitment to provide the best possible service in the industry and see even misunderstandings as an opportunity to improve our customer service

Monday, November 21, 2016Reference D [redacted]Blue Sky Landscaping, hereafter referred to as BSE, finds the complaint filed by the customer to be unsettling and puzzling as our representative had discussed as invoices in detail directly in a person-to person meeting with a representative designated...

by the customer held at the corporate office of the customer in his own Conference room.The dates listed in the complaint for communications, when compared with our records, are found to be misleading and incorrect, All questions posed by the customer in regard to the invoices he had received were addressed directly and promptly. The customer indicated, through his representative, to our representative that they understood the answers we provided and found those answers to be agreeable on June 28, 2016.A meeting was held at the property in question on July 9, 2016 with the customer and one of the owners of BSL. The customer was asked specifically if he was satisfied with the services BSL had provided to date and we were assured that in fact he was. The customer indicated that not only was he satisfied; but, happy with the proposed estimates for additional services and intended to move forward with the additional quotes we had provided for this property on July 6, 2016.July 20, 2016 the customer's representative discontinued our mowing services for a 100 acre property he owns.September 22, 2016 the customer's representative requested that we continue to provide service on an on-call retainer basis because of "staffing issues" within their corporation. BSL responded that we would be glad to modify our contract once their outstanding balance was paid in full. The customer's representative promised that a check would be issued to BSL at 2:00 PM the following day. The promised check was never received.After several weeks of thwarted contact trials with the customer and with his representative to resolve the outstanding balance without response on the part of the customer, BSL was forced to take further and appropriate action toward resolution of said outstanding balance,November 11, 2016 the customer emailed an offer of a reduced one-time payment to resolve the issue which BSL accepted so that we may close this file before the end of 2016. As of November 21, 2016 BSL has not received payment of any amount to be applied to this account.BSL acknowledges that misunderstandings and miscommunications occasionally occur in the course of business and we work hard to accommodate the unique circumstances of each of our customers in an effort to ensure that these are minimized as much as possible. In our efforts to improve communications, all communications, whether initiated by the customer or by BSL, are saved should we need to refer to them, For 18 years, BSL has held to our commitment to provide the best possible service in the industry and see even misunderstandings as an opportunity to improve our customer service.