Blue Sky Neurology

We are writing in response to the complaint filed by [redacted] for services rendered on July 25, We appreciate the information that was provided and would like to find resolution with the patientAccording to our records, Ms [redacted] was seen for an appointment on July 25, The co-pay for this visit was not received at the time of servicePer our policy, several statements were provided to the patient notifying her of the co-pay balanceWe did not receive communication regarding this balance that was subsequently sent to collectionsMs [redacted] was scheduled for a follvisit on August 30, to discuss imagingAn error was made in our system that indicated the patient did not show for her appointment, which prompted a $feeThis fee was returned to the patient on September 7, We appreciate that these events have caused stress and confusion and do not wish to pursue additional paymentThe $fee that has been sent to collections has been cancelledThank you for the opportunity to address this issue

I was supposed to see the doctor for a pre apt for a MRI, They called me the day before telling me the Hospital would not do the MRI So I should not even come in for the pre appointment Then they charged me for a deductible for cancelation or no show They canceled it I was told not to come Now they have taken me to collection which is effecting my credit

I was supposed to see the doctor for a pre apt for a MRI, They called me the day before telling me the Hospital would not do the MRI So I should not even come in for the pre appointment Then they charged me for a deductible for cancelation or no show
They canceled it I was told not to come Now they have taken me to collection which is effecting my credit

Blue Sky has an automated phone reminder system for appointments I am not a patient of Blue Sky and never have beenNevertheless, since January, I have been receiving reminders for appointments for one of their patients (*** *** (sp.?)) I have repeatedly called them to have them fix this problemI have been told that they will take care of it, that it will not happen again, that they cannot find what the problem is, that they don't understand why I get these calls, that they cannot find this patient name I have told them this is my work number and I do not want to get these calls but they cannot seem to remove my number from their system

Blue Sky Neurology is a reputable neurological practice in Metro Denver. We make every effort to ensure patients have an understanding of their financial responsibilities, and we have a team of billers devoted to answering phone calls for when patients call and ask questions about their bills to...

ensure we are available to meet their needs. Regarding the patient complaint, here is the timeline:9/8/15 patient seen by BSN physician who evaluated and coded the patient’s visit appropriately given the level of care provided at the visit. Promptly after visit, insurance was billed.9/16/15 BSN received patient from the insurance company. Insurance company paid and processed according to the patient’s insurance plan leaving a balance due for the patient which comprised of the deductible and co-insurance. 9/25/15 1st statement was sent to patient stating a responsibility of $340.33. 10/16/15 We show notes that patient called and spoke to a billing employee stating our fee schedule was high. 10/26/15 2nd statement was sent to patient as a reminder of amount due.11/20/15 BSN billing employee called patient about the amount being past due and left a message on the voicemail because the patient didn’t answer.11/25/15 3rd statement was sent to patient as a reminder of amount due. 12/23/15 Patient paid $25 towards account via credit card. 12/30/15 A rights to cure letter was sent stating the patient had 30 days to make arrangements or the account could be sent to a collection agency. 1/27/16 Patient called and paid remaining balance $315.33. 2/5/16 Practice manager was notified by Revdex.com of the complaint, and called back to get details. 2/09/16 BSN heard back from Revdex.com regrading details and got access to review the complaint.2/10/16 A practice manager called the patient and left a message at 9:09am and provided a direct line for access to respond. 2/10/16 A practice manager called and left a 2nd message for the patient providing a direct line for a return call at 12:09pm. 2/10/16 At 1:13pm patient called back and left a message that he would be unavailable for about 1.5 hours and that he would call the manager back after that time. 2/11/16 Practice manager called patient again and left another message for patient to call back on the direct line. According to the complaint, the patient states he’s left over a dozen messages. We’ve overhauled our phone system and done multiple upgrades during October-December of 2015. During that time, we had some troubles with our phone system. Once this issue was brought to the practice’s attention, the practice has made every effort to try to get ahold of the patient and resolve the complaint. Patient is complaining practice is threatening to send him to collections. The practice’s policy is to send out 3 statements and a rights to cure letter before any action is taken to send patient to collections. The practice also makes a phone call to patients as an alternative way to try to reach them. Due to the patient’s account being paid in full as of 1/27/16, the patient is not at risk of going to collections. We will continue to reach out to Mr. [redacted] to listen to his concerns regarding the practice to try to resolve his stated issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are writing in response to the complaint filed by [redacted] for services rendered on July 25, 2017. We appreciate the information that was provided and would like to find resolution with the patient. According to our records, Ms. [redacted] was seen for an appointment on July 25, 2018. The...

co-pay for this visit was not received at the time of service. Per our policy, several statements were provided to the patient notifying her of the co-pay balance. We did not receive communication regarding this balance that was subsequently sent to collections. Ms. [redacted] was scheduled for a follow-up visit on August 30, 2018 to discuss imaging. An error was made in our system that indicated the patient did not show for her appointment, which prompted a $45.00 fee. This fee was returned to the patient on September 7, 2018. We appreciate that these events have caused stress and confusion and do not wish to pursue additional payment. The $40.00 fee that has been sent to collections has been cancelled. Thank you for the opportunity to address this issue.