I purchased a vehicle from Charlies about two months ago now, I first off called and asked for us to be able to return it before the days was up due to being unsatisfied with the way the vehicle handled and was told we could not then I had received a email stating that my credit score had dropped, when I checked on it I saw that there had been hard inquiries done on my credit report! This destroyed my credit score and Charlies salesperson told me they were checking a couple of banks! He never once asked if its okay to do 17! I called them to discuss it and they said oh it a new way to work with customers and a law now, etcI have never heard of such a thing and now my credit score is considered POOR and I can not purchase anything elseI feel highly violated by the dealership/salesperson for not informing me and fully asking my permission to check that many banks! I would have said no!
I have mixed feelings about my experience with Charlie's I'd heard great things and at first it all seemed true The price was fair, the environment was very low pressure and overall I was able to get my new car with very few hassles The bad experience started when I was about to leave with my certified pre-owed vehicle When I'd test driven a few days earlier, there was no manual to be found I was told that would be rectified because CPO means they have to include the manual However, still no manual I was also told when they handed over the key that they had never received that spare so they were going to try to track it down, but barring that would order a new one I was bummed, but drove off thinking the great service would continue and all would be fine soon Not so much I didn't hear from Charlie's after the first week, so I emailed the salesperson to ask He said he'd try to contact the previous owner again, but nothing yet In a follemail a few days later, I remembered to inquire about a manual as well He said still nothing on the keys, but he'd found a manual No mention of how I'd obtain said manual A week later I emailed again to ask that the manual be sent to me and that they arrange for me to get a new key programed at a local *** dealership (I live about an hour away) He obviously didn't read the email, just responded that he'd ordered a new key Nothing about arrangements for key programing or sending the manual Today I got a call from the service department asking me to make an appointment to come in for the new fob I emailed the salesperson again and was told they could send me the fob, but I had to pay to get it programed elsewhere That didn't seem right since they dropped the ball in the first place and they have such highly regarded customer service, so I called to inquire No dice They offered to fill my tank (admittedly a nice gesture) when I came up, but that's all Unfortunately, my problem is more about my time than about a full tank of gas Also, the fate of my manual is still unclear Overall, I'm disappointed in my experience and I wish I'd gone with a different dealer Next time, I will
I purchased a vehicle from Charlies about two months ago now, I first off called and asked for us to be able to return it before the days was up due to being unsatisfied with the way the vehicle handled and was told we could not then I had received a email stating that my credit score had dropped, when I checked on it I saw that there had been hard inquiries done on my credit report! This destroyed my credit score and Charlies salesperson told me they were checking a couple of banks! He never once asked if its okay to do 17! I called them to discuss it and they said oh it a new way to work with customers and a law now, etcI have never heard of such a thing and now my credit score is considered POOR and I can not purchase anything elseI feel highly violated by the dealership/salesperson for not informing me and fully asking my permission to check that many banks! I would have said no!
I have mixed feelings about my experience with Charlie's I'd heard great things and at first it all seemed true The price was fair, the environment was very low pressure and overall I was able to get my new car with very few hassles The bad experience started when I was about to leave with my certified pre-owed vehicle When I'd test driven a few days earlier, there was no manual to be found I was told that would be rectified because CPO means they have to include the manual However, still no manual I was also told when they handed over the key that they had never received that spare so they were going to try to track it down, but barring that would order a new one I was bummed, but drove off thinking the great service would continue and all would be fine soon Not so much I didn't hear from Charlie's after the first week, so I emailed the salesperson to ask He said he'd try to contact the previous owner again, but nothing yet In a follemail a few days later, I remembered to inquire about a manual as well He said still nothing on the keys, but he'd found a manual No mention of how I'd obtain said manual A week later I emailed again to ask that the manual be sent to me and that they arrange for me to get a new key programed at a local *** dealership (I live about an hour away) He obviously didn't read the email, just responded that he'd ordered a new key Nothing about arrangements for key programing or sending the manual Today I got a call from the service department asking me to make an appointment to come in for the new fob I emailed the salesperson again and was told they could send me the fob, but I had to pay to get it programed elsewhere That didn't seem right since they dropped the ball in the first place and they have such highly regarded customer service, so I called to inquire No dice They offered to fill my tank (admittedly a nice gesture) when I came up, but that's all Unfortunately, my problem is more about my time than about a full tank of gas Also, the fate of my manual is still unclear Overall, I'm disappointed in my experience and I wish I'd gone with a different dealer Next time, I will
Unprofessional conduct on the part of the internet sales manager, floor salesman, and sales manager