Blue Sky Travel & Services

Hi MsLe,
dir="ltr" "">Thank you so much for your email regarding Mr[redacted]I have contacted Mr[redacted] already

Review: Began to work with [redacted] of Blue Sky Travel in late August of 2014 to plan a trip to the Philippines and then to China. [redacted] asked for our passports around late October to early November to obtain visas to travel to China. On December 31 we were informed that our visa's were with a man, whom she works with to obtain the Chinese visas, who had left for the Philippines himself with our passports and several others to see his sick mother. My wife and I have been forced to postpone our trip, and if commitments such as work and school do not permit, possibly cancel our trip losing the $4000 cost of our plane tickets, and $550 for our Chinese visas. I would consider filing a complaint against the "Visa Guy" but he remains only a story to me as [redacted] has promised to send me his information, including name, address, and phone number on Sunday 1/3/2015, and has not.Desired Settlement: Full refund of plane tickets, and money for our Chinese visas. The return of our passports within the next 30 days.

Business

Response:

Hi Ms. Le,

Review: [redacted] aka [redacted] individually DBA Blue Sky Travel & Services arranged a round trip tickets for my family of three to the Philippines with departure date of 16 Dec 2014 and return date of 11 Jan 2015 and paid the amount of $5,039.00. I thought it was a competitive pricing through Asiana Airlines.On 15 Dec 2014, She called and needed something to explain me of importance in person at about 1:30PM at my residence. During our conversation, she stated that she could not guarantee our departure because our tickets were partially paid and she needed in cash the amount of $4,336.00 to pay the airline in order to proceed with our itinerary flight schedules. I asked her what did she do with the payment as full payment for our tickets. Her response was, I spent it on family emergency. In view of our situation because my mother in law who recently had multiple stroke and in critical condition, I decided to loan her the money and deposited the amount of$4,336.00 to Bank of America under her account and kept the receipt with brief statement on this document with promise she would return the money no later than 15 Jan 2015. She finally met with me on 17 Jan 2015 only to tell me that the money is not available and would pay me only on installment. On the day of departure, I filed a report to the National City Police Department as a result of this incident and made her aware of this report thinking that with this report I may get my money back, but all I got were more excuses from her. I met with the detective who was handling the case in that the crime was grant theft how it was accomplished. The detective also mentioned that there are other victims. I plan to file and sue her in the small claims court to recover my my money and I am considering other appropriate action to pursue this unlawful individual. Also, I encourage all victims to come forward to prosecute this individual with fullest extend of the law.Desired Settlement: Ms [redacted] has to pay me in full for me to cancel the small claims court and other appropriate action I may take should I hire a lawyer,etc. Other victims will have to pursue their own case but I would be willing to testify on their behalf.

Review: On around February 2012, My husband purchased 9 (over 14,000 dollars ) tickets to the Philippines. in June we found out only 4 members of his family including me actually went. Our travel Agent [redacted], said that we were like family and assured us on June 8th , she would start the process of a full refund. (which will be expiated on Monday June 10th 2012 for a full refund. ) She told us for us to get a full refund she will have to start the process all over. Which will mean canceling our cheaper tickets , waiting on that refund and then purchasing the tickets. I told her I did not want to do that if we were going to have to pay more for tickets. [redacted] told us "you guys will not have to pay more." We actually did have to pay more totaling 400 each ticket we had to purchased 5 tickets .( 2,000 dollars more we had to pay. ) My husband and I barrowed money from my mother 7,000 . to pay for the tickets again. Which [redacted] told us if we do that , we will get our money in full. While my husband and I were in the Philippines our Agent [redacted] who said to have been an travel agent for over 18 years, made a mistake and said our refund had to take longer and we would get it in 4 to 8 weeks. So my husband and I waited. July 10th- [redacted] said that our refund was not ready, Aug 10th , [redacted] said that our refund was not ready. I was quite nice with MS . [redacted] , I gave her time to handle everything. She told me that she was getting her lawyers involved. Sept10th I realized that [redacted] was giving me the run around. My mother became very angry, I needed to pay my mother back so My Husband and I took out a loan. I asked [redacted] when were we going to get our money back. She told me Sept. 10th , that she could only refund the 7,333 ( refund of 5 tickets that we paid for) and the other tickets had to remain tickets credit . ( a total of 4 tickets ) . I was perplex why this happen , because this is why we started all over, and also got hit with a 2,000 dollar extra fee for buying tickets late . I told [redacted] to give me the Itinerary Number for the original tickets if she had them, during this process [redacted] never gave me the Itinerary of the tickets until June.( which was when we booked the tickets again) Though I requested it in march and April, and May Because I needed to let my MD know I needed something to help me sleep on the 12 hr plane ride. [redacted] then said , "the ticketing office was going to send me a check and it would take 10 days", then she told me She told me that, "the ticketing office issued the wrong amount for the tickets so she had to turn the check which would take another 10 days." Then I had enough by sept 23, I became her enemy and no longer believed anything that came out of her month. Around Oct 15 [redacted] sent a check, and told me to cash it on the 30th of Oct. She also said she would send my husband an email concerning what would happen to the other tickets. we did not want credit , we do not even want to deal with her, she told us we could only receive credit. By oct . 28th [redacted] called my husband and asked for an extension till Nov 15th. and that she would get us a full refund. [redacted] deposited a check into my account. that would bonce in my account resulting in a 15 dollar fee. She was suppose to deposit 7333 in my account. But [redacted] said that since our mother had to go to the Philippines she would come up for a way for her to go , but in fact she said she took money out of our 7,3333 and would only give us 5333. My husband and I never agreed to that. So she said she would have to pay the extra 2,000 at a later date. When the check tried to clear On Nov. 21st, I found out that the check had bonce. [redacted] said she was sorry, and that a friend gave her money but then took it away. I told her that was a lie, and why would she give me a check when she had no money in her account. [redacted] refuses to talk to me about my money. Because I want my money back. She also told my husband sever times that she would send an email concerning our tickets. She states she has a court date with the company . She will not provide me the company name she brought the tickets from.

[redacted] told us that she has a court case, in feb, My husband found out that she did not even include our tickets that we have in this suit. Why in the world do we want to deal with a company that not only cheated her but is cheating us. She said this company sent a check , I told her to take a picture of it, she refused to do this. I am also wondering why is a travel agent paying out of pocket for this ticketing office. I also called several ticketing office . I found out that she only booked from one , and another company said that she owed them money. She said a ticketing agent out Houston Texas is where she brought the tickets from.

This has gone over for over 6 months . [redacted] is a Lair, and should not have a Business Licenses. There are also countless of complaints online in which she has did this before.

I would call [redacted] and leave messages, some of her reply's for not giving us our money is , I am sick, I am in a meeting, I am in a seminar, I have Clients that I am showing a house, I have a sick mother ,(also she will complain "your family should have never cancelled" That is true, but that still does not include why she did not pay us) My head hurts, and the last one as of Dec 6th 2012 I am tired.

My husband and I just got married, I expressed to her how much we need this money 6 months have gone by and for her to procrastinate its not right. I have asked her , Why is a travel agent paying us the refund, why do we have to wait for you to come up with the money. She has told us that the company sent out 4 tickets which is over 5,000 dollars what she owed us from the 7,3333 not to mention the rest of the 4 tickets also over 5,000 dollars. She also stated the company makes the checks out to her.

She is a Lair.Desired Settlement: I want my money back in full. over 12,000

I want the Original Receipt, My mother in-law had this and has misplaced this, in February we purchased the tickets.

I want the name of the company she brought the tickets from

I want our Itinerary with Philippines airlines. (I have contacted Philippines air lines, and they said they never had me on any flight expect for the one we purchased in June. ) the Original one booked in February . I do not believe she booked this one. because she has not booked this, that means we are owed our money in full, and we have not credit.

I want her Court case number with the so called company she is suing,

Consumer

Response:

Hello

Regarding case #[redacted] company Blue Sky Travel and I have come up with a resolution to this issue. I have come up with the conclusion that the Consolidator/ ticketing office where [redacted] purchased the tickets for us is responsible for the refund. [redacted] is in the process of legal action against that company and is working with my Husband and I while we patiently wait for this legal matter to be over. Most of what has transpired was a misunderstanding between [redacted] and me. [redacted] Blue Sky Travel Agent has recently came out of pocket to help us recover some of the money that is owed to us though she did not have to due to the fact it was the Consolidator/ ticketing office responsibility to refund our money for double payment. [redacted] and I agreement is that I will be receiving half of the money of the 14,000 which will be paid before and after her court date Feb 21st. 2013. The rest of the Money will be in tickets form which my husband and I can used indefinitely and to where ever the Philippians airline can travel. This agreement makes my husband and I very happy. Not only did we get to enjoy a wonderful trip set up by [redacted] – Blue Sky Travel Agent that went absolutely smooth , now we get our money in full and with tickets due to my family cancelling. [redacted] is not a liar but the middle man and I do apologize for the miscommunication that has happen these past 6 months now I understand.

Thank you,

Contact - [redacted]@gmail.com