Hello, [redacted] did get an alignment with us and purchased two new tires on 6/24/ We use a two year old, [redacted] ***, state of the art, laser alignment machine that is calibrated and tested weekly We perform about alignments per week This machine produces a perfect alignment which is what we did to [redacted] vehicle It is the vehicle owner's responsibility to inspect and monitor their vehicle at all times and especially on a long road trip Unfortunately, all it takes to knock a vehicle out of alignment is driving over a large pot hole or hitting a curbWe inform customers of this fact and we give them a day warranty for a free alignment if they should knock it out of alignment We are not responsible for [redacted] failing to inspect her vehicle and tires on her road trip
Hello, [redacted] did get an alignment with us and purchased two new tires on 6/24/14. We use a two year old, [redacted], state of the art, laser alignment machine that is calibrated and tested weekly. We perform about 15 alignments per week. This machine produces a...
perfect alignment which is what we did to [redacted] vehicle. It is the vehicle owner's responsibility to inspect and monitor their vehicle at all times and especially on a long road trip. Unfortunately, all it takes to knock a vehicle out of alignment is driving over a large pot hole or hitting a curb. We inform customers of this fact and we give them a 15 day warranty for a free alignment if they should knock it out of alignment. We are not responsible for [redacted] failing to inspect her vehicle and tires on her road trip.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my
Regards. I returned to Bay's Auto service after I went to [redacted] as This is where I had purchased the first two tires, my trip was only 600 miles to [redacted], the Tucker Tire Service adviser and Mgr.put my vehicle on their Alignment machine and printed out the alignment specs, which showed that the Toe was not properly aligned in the first place by Bay's service & tires co, so I went back to them and showed the printout and they said ok they would re-alignment my car. well first the mgr.of Bay's, said I had caused my tires to wear out prematurely due low tire pressure. I keep my tires properly inflated, and if the vehicle was properly aligned it should not have lost any tire pressure in a month. So I disagree with this excuse for poor workmanship on the company's part. My tires are only a couple of months old and look like they are a couple of years old since the tread is worn off of the edge of both tires equally. I am requesting a refund of the tires or new ones.!!
Thank you
[redacted]
Hello [redacted],
I apologize for any misunderstanding. The moment you left our shop after we did the initial alignment you are responsible for monitoring your vehicles alignment. If we perfectly align a vehicle and then drive it over a pothole or turn into a curb (or just about any obstacle) there is always a possibility of that obstacle knocking the vehicle out of alignment; It can and does happen often. We perform on average 2 free realignments per month due to customers hitting a bump and throwing off their alignment after we aligned it. I assure you your vehicle's alignment was perfect after we performed the initial alignment and unfortunately we are not capable of monitoring your alignment after you leave our shop. You went to [redacted] to check the alignment after the damage to the tires was already done. Somewhere between getting your alignment done the first time and returning from your trip your vehicle's alignment was thrown off spec. I regret that on your last visit we were not able to do an alignment check at that time as we had several vehicles in line for the alignment machine.
However, I do not want bad feelings and perhaps I could have explained things better. I propose to split the difference for your cost of the two tires and the alignment at my shop. You can pick up the check at my shop or If you prefer I can mail you a check for the amount of $123.12 to the address on file.
Sincerely
[redacted]
Hello, [redacted] did get an alignment with us and purchased two new tires on 6/24/ We use a two year old, [redacted] ***, state of the art, laser alignment machine that is calibrated and tested weekly We perform about alignments per week This machine produces a perfect alignment which is what we did to [redacted] vehicle It is the vehicle owner's responsibility to inspect and monitor their vehicle at all times and especially on a long road trip Unfortunately, all it takes to knock a vehicle out of alignment is driving over a large pot hole or hitting a curbWe inform customers of this fact and we give them a day warranty for a free alignment if they should knock it out of alignment We are not responsible for [redacted] failing to inspect her vehicle and tires on her road trip
Hello, [redacted] did get an alignment with us and purchased two new tires on 6/24/14. We use a two year old, [redacted], state of the art, laser alignment machine that is calibrated and tested weekly. We perform about 15 alignments per week. This machine produces a...
perfect alignment which is what we did to [redacted] vehicle. It is the vehicle owner's responsibility to inspect and monitor their vehicle at all times and especially on a long road trip. Unfortunately, all it takes to knock a vehicle out of alignment is driving over a large pot hole or hitting a curb. We inform customers of this fact and we give them a 15 day warranty for a free alignment if they should knock it out of alignment. We are not responsible for [redacted] failing to inspect her vehicle and tires on her road trip.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my
Regards. I returned to Bay's Auto service after I went to [redacted] as This is where I had purchased the first two tires, my trip was only 600 miles to [redacted], the Tucker Tire Service adviser and Mgr.put my vehicle on their Alignment machine and printed out the alignment specs, which showed that the Toe was not properly aligned in the first place by Bay's service & tires co, so I went back to them and showed the printout and they said ok they would re-alignment my car. well first the mgr.of Bay's, said I had caused my tires to wear out prematurely due low tire pressure. I keep my tires properly inflated, and if the vehicle was properly aligned it should not have lost any tire pressure in a month. So I disagree with this excuse for poor workmanship on the company's part. My tires are only a couple of months old and look like they are a couple of years old since the tread is worn off of the edge of both tires equally. I am requesting a refund of the tires or new ones.!!
Thank you
[redacted]
Hello [redacted],
I apologize for any misunderstanding. The moment you left our shop after we did the initial alignment you are responsible for monitoring your vehicles alignment. If we perfectly align a vehicle and then drive it over a pothole or turn into a curb (or just about any obstacle) there is always a possibility of that obstacle knocking the vehicle out of alignment; It can and does happen often. We perform on average 2 free realignments per month due to customers hitting a bump and throwing off their alignment after we aligned it. I assure you your vehicle's alignment was perfect after we performed the initial alignment and unfortunately we are not capable of monitoring your alignment after you leave our shop. You went to [redacted] to check the alignment after the damage to the tires was already done. Somewhere between getting your alignment done the first time and returning from your trip your vehicle's alignment was thrown off spec. I regret that on your last visit we were not able to do an alignment check at that time as we had several vehicles in line for the alignment machine.
However, I do not want bad feelings and perhaps I could have explained things better. I propose to split the difference for your cost of the two tires and the alignment at my shop. You can pick up the check at my shop or If you prefer I can mail you a check for the amount of $123.12 to the address on file.
Sincerely
[redacted]