Blue Springs Youth Soccer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:What Hyundai responded with is not true. In the response it states: "If the additional work had been performed with Fairfax Hyundai that part would have been covered." However, on the receipt from Fairfax Hyundai where I paid the diagnostic fee it states: "It was not the synchro." Fairfax Hyundai never intended to fix the warranty issue; their only concern was with additional paid services. The additional work that I had completed at the other dealer has nothing to do with the fact that Fairfax Hyundai incorrectly diagnosed a warranty issue, claiming the problem was not with the warrantied part. The other issue was a suggested repair that I chose to get fixed. However, the synchro needed repair and Fairfax Hyundai claimed it did not. Had the problem only been with the suggested repair then I would have no problem with the diagnostic fee, but since Fairfax Hyundai denied the problem with the synchro, even though there really was an issue as the mechanic originally explained that day, the diagnostic fee is not a valid charge. It is a scam to refuse to repair parts that should be covered under warranty.  When the "points" were offered, they were offered as an alternative to a cash refund. The messages I left when calling to discuss the issue were never returned. That is not an effort to "strive to have every customer 100% satisfied." This car is the third Hyundai my wife and I purchased from Fairfax Hyundai, and the fifth my family purchased. Up until now, we have gotten the majority of our service completed at Fairfax Hyundai. To say we have been loyal customers is an understatement, and this treatment is simply appalling. Regards,[redacted]

I understand the customer is not happy with our response. The only thing we can do is offer a 10% discount on any additional work that may need to be completed.

We have spoken with the customer and she is taking delivery of the New [redacted] on  (09/19/2015).  We are sorry for the confusion with this program and are honoring the price for the customer. Fairfax Hyundai

I have researched this matter and I apologize for the confusion surrounding this refund. It was sent to [redacted] Motor Finance. They have been made aware of the urgency to refund this back to customer ASAP.  The cancellation and refund was actually processed right away...

and because the vehicle showed a lien in our system the check went to the finance company. Again, I am sorry for the confusion and delay in getting refund to customer. [redacted] Motor Finance will not issue check to dealership, they will only issue check to customer. I did ask them to refund to us so we could issue check to customer, however, because the check was posted to customers account, it is not possible to make a refund to the dealership. So I will not be able to issue a duplicate check to customer. I was assured that [redacted] Motor Finance will have the refund check issued to customer within 30 days.Matthew W[redacted]Fairfax Hyundai###-###-#### x-[redacted]

In repsonse to the complaint from  [redacted] dated 10/28/2015:This is a simply case of misunderstading, [redacted] visited our dealership on 10/14/2015, He did not visit the New Car Department only the Certifed Used Car Center which is located 1/2 block down the street from the...

New Car showroom. He inquired about a Certified Used Vehicle and was not shopping on this visit for a new vehicle.We made the notes about his visit and the used vehicle he inquired about. Later that evening, the same day, [redacted] submitted four different inquires from the [redacted] Internet site for quotes on a new vehicle. He was contacted by our [redacted] contact here at the dealership. They exchanged several emails over the course of the evening. The next day [redacted] submitted another email asking the OTD (Out The Door) Price for the elantra GT (Did not specify new or used). The original [redacted] Rep was not available that day and another Represenative looked at his visit the following day and saw he had come in and looked the a used vehicle, not wanting to keep [redacted] waiting  and in the interest of providing prompt service. The Rep. obtained a quote for the certifed used vehicle that he had looked at the previous evening and forwarded it to [redacted]. That is where the confusion started. In good faith we looked at the vehicle the customer come into the dealership to view about and sent him a quote as requested. When [redacted] arrived at the dealership and requested to purchase a new vehicle for the used car quote, Everyone realized what had happened. It did take a while to get to the bottom of everything the evening [redacted] visited the dealership.  [redacted] was unhappy when he left the dealership and said he would call and talk with the Manager the following day, He did not call.  I did receive a call from [redacted] on Monday 10/19/2015, however I had left for the day. I returned to the dealership on Wednesday 10/21/2015 and received his voicemail message. I then returned [redacted]'s phone call.  I looked into the matter and realized where the confusion started.  We have made [redacted] a reduced offer in the meantime, however, he did not find it accepatable. We do everything possible to elimante confusion in the research and buying process, however, sometimes honest mistakes happen. We are not able to sell the new vehicle for the used car price, however, in the interst of customer satisfaction we would like to offer [redacted] an additional $620 off the price we quoted him for the New [redacted]  Please don't hesitate to give me a call with any questions.Sincerely, Matthew W[redacted] Fairfax Hyundai    70[redacted]
[redacted]

Fairfax Hyundai will not issue a refund for the diagnostic charged. We diagnosed the problem and the customer then had the work performed elsewhere.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]1. I am rejecting this response because:   When I took my car to the dealers for a 100 thousand mile service and state inspection, I knew it would take a while. That is way I took while I was off work for a week. When driving my car out of the dealers after having a state inspection the air bag light was on (how did it pass inspection?). Before making any customer pay $1600.00 for the seat assembly. The mechanic should have made sure before I to come back and have another part (seat belt latch assembly). As long as you can read a code you're a mechanic?2. If the parts didn't come in for 10 days. A phone call to let me know that would have helped. I called 3-4 times in that period and received no phone calls back......3. I was told (Robert) the vibration was because of the axles so I did say to replaced them. I left the with my car the vibration/shaking was still there. Again does anyone Mgmt. test drive the cars before the customers picks the car up? 4. They did do the brakes when I brought it back for the 3rd time......but I still have a loud noise coming from the front drivers side wheel so I have to take it somewhere to get it repaired. I didn't want to bring it back, because I cannot be with out a car for another week or two. so, I will take to a real mechanic/shop where I don't have so many excuses. When I pay a lot of money I expect the job to be done right. So were the brakes really free when I have to take my car to anther shop?5. I'm sorry that Mr. W[redacted] thinks the only problem was communication......I have bought 3 cars from this dealership (my mother's and daughters) it's a shame the service department isn't up to par for repairs.              
Regards,
[redacted]

The customer had additional  work performed at the other dealer and that is why the questioned repair was covered by that dealer. If the additional...

work had been performed with Fairfax Hyundai that part would have been covered. We will not be refunding the diagnostic charge, it was a valid charge to the customer. The "points" were only offered as a good will gesture.  We strive to have every customer leave 100% satisfied, however, that is not always possible.Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As explained to [redacted] the check request has been submitted and he will receive a check by end of October. We honor our contracts, I have spoken to [redacted] via email and phone, we have responded to his request. We do not write checks at the dealership and they are issued out of our business...

office located off site. I appreciate that [redacted] returned his vehicle on 08/20/2016, however, we were not made aware of the return until 9/21/2016. If [redacted] does not receive his check by October 20th, I will have that check cancelled and will re-issue another check.