Blue Star Heating & Air

Complaint: [redacted] I am rejecting this response becauseIn reading the response below it states that the tech discussed pricing before he started the workJust so everyone knows the gospel truth- the tech discussed the price for the annual serviceAnd that is the only priced discussedI would gladly testify to this in court, or on our Holy BibleIt is ***e to get beyond this issue and move onI will accept the back and consider this experience an unfortunate lossHopefully this company will always do things better that what I experienced Regards

Complaint: [redacted] I am rejecting this response because: This response is still slandrishThey do not know the workings of our company and how we are to customers I had direct dealing with this company and as a so called customer I have a right to complainBut they should not speak of thing they know nothing aboutIt is not a way to help any situation We will not subject to such a rude person any longer and will send check via US mail Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The business and this person it beyond unprofessionalThis response is in no way shape or form trying to be professional or trying to help resolve the problemThis person seems to only want to slander not resolveThis is highly horrible customer serviceI never made any excuses I just needed to call my boss for a cardI am not an individual and I have business that I have to attend too that is why I was not able to get an instant answer of new paymentI was helping customers and I was working on trying to call the ownerI was given no more than minutes to get an answerEven if I did have a chance to place the call imminently in no way could I have guaranteed that my boss would have answered If this company was truly had excellent customer service they would have said please get new card and please try to call back by end of business dayI said ten minutes because I thought I could get an answer that fastBut as I stated before I am not going to ignore a customer nor my obligation to my position to do thisEspecially when the first call made this person was extremely rudeI spoke to my boss sent over the recording of the call and he advised to not call back and subject myself to her rude mannerThis morning the owner had every intention of calling to speak with someone else about this and get it paidBefore he even has a chance [redacted] was calling being rude again to other employees and as well as being threatening I was asking to email her for invoice and we will send the check for we no longer wanted to have to be spoke to in such a manner When the appointment was made yesterday I asked that their tech call when they were about an hour out so that our tech can be there when he gets thereI was given a hour window and my tech was not going to sit in front of a customer's home like a stalker until they get a tech there Regards, [redacted]

In response to customers rejectionWe have discussed with the technician that was at your home and he clearly stated he did discuss pricing with you before he proceeded with repairs as this is our policy and procedureThe part that was used was in fact a universal part simply because supply houses are closed on the weekends and there are so many different parts, we could not carry each specific part for every different make of unit on our truckThe part that was found on Amazon was not the exact part and the part that we used on your system was not $10. We have mailed a check to you in the amount of $99 for reimbursement on the membership that was purchasedAt this ***e, we hope that Mr *** understands that this could have been avoided had he taken our advise and called original installing company, however, he wanted his heater fixedWe attempted to help Mr *** by coming out anyway, however, after the work was completed, he had an issue with pricing, not that we came out against our better judgement, that we came on the weekend and that we had part on truck to fix the system

In regards to customers complaint: We did receive a call from Mr *** on Saturday 2/at approximately 4pm (Call was recorded and has been reviewed on several occasions)Mr *** stated that his unit is not heating and requested that we come out to find out what is going onMr *** went on
to advise that his unit is under warranty with another company but they could not get to him till Thursday 2/15/He stated that original company that installed his unit told him to take cover off and mess with the inside and he did and it worked but then stopped againWe did advise him that since unit was under warranty with original installing company that he contact them because warranty could potentially be voidedMr *** insisted that we come out anyway and he was going to call original company and cancel appointment for Thursday 2/15/We set up a service call, tech arrived, diagnosed issue as bad flame sensor, after discussing pricing with Mr ***, he authorized technician to move forward and change part out, he also signed up on maintenance agreementMr *** was very happy with the service, the fact that we came out on the weekend and that his system is now currently up and runningOn Monday 2/12/18, Mr *** called our office, he was upset about the price of the flame sensorMr *** stated that he googled the part and found it on Amazon for $and wanted to know why we are charging $for the partWe advised Mr *** at that ***e that our GM would reach out to him regarding his concernsOur GM followed up with Mr *** shortly after he called our officeOur GM explained to him that the part he found on Amazon is not the actual part that was used on his system, furthermore, we do not purchase our parts from Amazon or any other online sourceAlso, it was explained to Mr *** that all of our parts and workmanship come with standard year part and year labor warranty and because he signed up on maintenance agreement, the warranty now becomes life***eMr *** was not happy with explanation from our GM, he stated that he was going to file a complaint with Revdex.com and hung upOur GM reached back out to Mr *** a little while later to see if we could resolve the issue, our GM offered to refund him $for maintenance agreement that he purchased, Mr *** was still not happy with the resolution that we offered him, he stated that he would only be willing to pay $30-$for the flame sensor and wanted a refund on the remaining amountOur GM explained to him that is not possible as again, the part he found on Amazon is not the part that would be compatible with his system and we do not recommend purchasing parts from any online source as there are no warranties on the part, also, Mr *** is obviously not trained in the HVAC industry and we do not recommend that anyone not trained in this field to work on their unit themselves as there are many things that could go wrong, including starting a fire in the home or potentially messing up the system all togetherAt this ***e, Blue Star Heating and Air did nothing wrong, we sent a tech to him, diagnosed his issue and fixed the issueWe do honest, fair work and prices are comparable to industry standardsWe are sorry that Mr *** feels this way, we did try to resolve issue with him, but unfortunately could not reach a resolutionAt this ***e, we are not willing to refund any money to Mr ***, our attempts to resolve the matter before it came to this were denied, so unfortunately, we can not refund any funds at this ***e**Please see attached invoice showing Mr *** signature authorizing the work to be performed**

*** *** w/Republic Alarm contacted our company to go to their customers home and diagnosis the customer's A/C issueMs *** stated at the time she made the appointment that her company had installed an alarm system in their customers home and now their A/C is no longer workingMs
*** had stated that they thought it was the thermostat and had replaced it several times but was still not workingWe advised her there would be a $service fee and required a credit card up front and would charge card after technician went to customers home and diagnosed the problemOur technician called Republic Alarms technician to advise he was on the way (Ms *** had requested that her technician be there while ours was there), our technician arrived at the home, diagnosed the problem and waited an additional minutes for their technician to get thereOnce the diagnosis was made, our technician attempted to run the credit card that Ms *** had suppliedIT WAS DECLINEDThe technician called the office and I attempted to run credit and IT WAS DECLINEDI called Ms *** and advised her that credit card was declined and could she get another form of paymentMs *** proceeded to talk over me, was very rude, stated that we were just there and that if she can get minutes to call the owner, she would call me backShe never called back, minutes later, I called herSame thing, she doesn't let you get a word in edge wise, very rude, etcI did advise her that if she can get another form of payment, we would be doneShe then proceeded to make excuses on why she could not provide another source of paymentShe stated if we would give her time, she would get it taken care of and hung upThe next morning, I attempted to run credit card again and DECLINEDI called the office to speak with *** and was told that she was not inI ask for her bosses information and was given a name and ask for the phone number but was denied itMs *** then emailed me to my business email stating that I had been rude to her employees, which, if you call asking questions to get a manner resolved rude, then so be it! We are not a company that will come and do work and bill you for it laterJust like when you go eat a restaurant, you don't tell them to bill you for it once you have eaten, you pay for it thenThe only thing we are asking is them to pay what they hired us to do! Their customer that we went too for them has had the same issues with them not wanting to fix the problem that their technician did to their A/C unitTheir customer has told us they are in the process of contacting the News Media to get something done about their issue with Republic Alarm and ask if we would also join themAs a business owner, it is disgusting to me the way we have been treated and I can only imagine how they treat their customersWe still have not been paid from Republic Alarm and nor has Ms *** even attempted to call us today to resolve this issue!

I am writing to you in response to a letter received from your business concerning Revdex.com Complaint ID: [redacted]Dear [redacted],We take a lot of pride in our customer relations and a large part of our business is from Word of mouth and repeat business from happy customers. We are a farmer's...

market with most of our spring product being sold in pots. We set our prices based on the size of the pot that the product is planted in. The pots we use are of a noticeably different size and the few that are similar in size are of a different color. All our signage for pricing our products state the size along with color, if necessary, of the pot and the price of the pot.As [redacted] stated did look at the table with her and did tell her all the 4 1/2 inch pots on that table were $3.89. I did see that the table was properly marked with the price and I told her I would tell the cashier. When I walked into the building to talk to the cashier noticed the cashier had 2 - 6 inch pots from [redacted]'s earlier purchase on the table and when turned around noticed [redacted] hoiding 2 more 6 inch pots. I told her that the pots she had were $6.99 each and that they were not 4% inch pots. She stated that she got them from the table that I just told her were all priced at $3.89. I went back out to that table to check and there were no 6 inch pots on that table. I explained to her that it may have been possible another customer placed the pots on the wrong table and that the 6 inch pots she was holding were $6.99 each. She stated that I had to sell them to her for the $3.89 price because they were placed on the wrong table and that it was the law that comply with her request. I told her was sorry but it is not our policy to give amount of $21.66 which was the total of her invoiced items.We have looked at this incident to see if we can better or signage to help prevent this from happening in the futureand have a few recommendations that we are going to try. Our policy is not to give price reductions on items that are placed in the wrong area by our customers.Sincerely,price reductions on items that are placed on the wrong tables by Customers. The conversation continued with [redacted] demanding that lower the price on the 6 inch pots she brought in. As I is. [redacted] became louder and realized we were not going to come to an agreement on this situation asked her to leave our store. She was refunded the ? ?? ??????.....................Raymond B[redacted]. Herod's Farm Market

Complaint: [redacted]
I am rejecting this response because: The business and this person it beyond unprofessional. This response is in no way shape or form trying to be professional or trying to help resolve the problem. This person seems to only want to slander not resolve. This is highly horrible customer service. I never made any excuses I just needed to call my boss for a card. I am not an individual and I have business that I have to attend too that is why I was not able to get an instant answer of new payment. I was helping customers and I was working on trying to call the owner. I was given no more than 35 minutes to get an answer. Even if I did have a chance to place the call imminently in no way could I have guaranteed that my boss would have answered.  If this company was truly had excellent customer service they would have said please get new card and please try to call back by end of business day. I said ten minutes because I thought I could get an answer that fast. But as I stated before I am not going to ignore a customer nor my obligation to my position to do this. Especially when the first call made this person was extremely rude. I spoke to my boss sent over the recording of the call and he advised to not call back and subject myself to her rude manner. This morning the owner had every intention of calling to speak with someone else about this and get it paid. Before he even has a chance [redacted] was calling being rude again to other employees and as well as being threatening.  I was asking to email her for invoice and we will send the check for we no longer wanted to have to be spoke to in such a manner.  When the appointment was made yesterday I asked that their tech call when they were about an hour out so that our tech can be there when he gets there. I was given a 3 hour window and my tech was not going to sit in front of a customer's home like a stalker until they get a tech there.   
Regards,
[redacted]

At this point, I do not understand what the problem is. You called our company for service, we provided service in good faith and now all we ask is that the invoice for services rendered be taken care and paid. [redacted] is asking for an invoice, however, she emailed me off the invoice that was sent to them???  Bottom line is, if you conduct your business in this manner, then I can see why you have issues. Please call our office and take care of your obligation and we no longer have to have anymore dealings. **Please note, she can file a dispute with Revdex.com and respond to them about how bad of a company we are because we are asking them to pay for services rendered that they agreed too (mind you) but she or anyone else from that company has YET to call our office to take care of this situation.

Complaint: [redacted]
I am rejecting this response because:
As I read through the business response I find several comments that are not accurate. Let us address them below.1. No pricing was ever discussed about the price of the part until I was ask to sign the technicians tablet with my finger to approve the total bill. The technician did discuss the 99.00 price for the annual contract, which I told him I would buy.2. The part used was generic/universal because it was straight and had to be bent to match the original part, plus the universal part had a pig tail wired to it requiring the factory wiring harness to be cut and spliced.3. When the GM called me back the second [redacted]e to offer me the 99.00 service contract refund we did discuss the price of the part, at which [redacted]e I ended up offering to pay 100.00 for it. I ask the GM for a total repayment of 200.00 and the GM declined. Since the conversations are recorded I would request that the conversations be sent to the Revdex.com for them to listen to. 4. The first [redacted]e I was saw my invoice was Monday morning when it was emailed to me. I ask the technician for my invoice at the [redacted]e I signed his tablet for payment and I was told it would be emailed. When I called Monday morning to complain about the price of the universal part and request a refund I again ask for a copy of my invoice.As the gentleman stated, I am not a HVAC professional, but I am old enough and wise enough to know when something is not right, and this is definitely not right. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This response is still slandrish. They do not know the workings  of our company and how we are to customers.  I had direct dealing with this company and as a so called customer I have a right to complain. But they should not speak of thing they know nothing about. It is not a way to help any situation.  We will not subject to such a rude person any longer and will send check via US mail.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response becauseIn reading the response below it states that the tech discussed pricing before he started the work. Just so everyone knows the gospel truth- the tech discussed the 99.00 price for the annual service. And that is the only priced discussed. I would gladly testify to this in court, or on our Holy Bible. It is [redacted]e to get beyond this issue and move on. I will accept the 99.00 back and consider this experience an unfortunate loss. Hopefully this company will always do things better that what I experienced. 
Regards