Blue Streak Towing

We did provide service to this customer, for winching services we are $per hour, port to port, which means from the time we leave our office to the time we get back to the officeThis customer was at least minutes away from our office, so right there you have an hour and ten minutes, not even yet starting w/ the actual winching serviceIF the winch took minutes, which I'm sure it didn't, the driver still has to do paperwork, put all tools used away etcSo lets just say it was a total of an hour and half, that right there brings our total to $He was covered for $100, that leaves $260, he was only charged one hour, which was $Customer had other people try to hook up to him and winch him out of the mud and they could not do soHe also tried to shovel a path in the mud and made the situation worseDriver heard the customer at the scene tell his friend that our truck/driver did a good job getting him out of his situation he got himself into

December 10, 2015Revdex.comMoorefield Park Drive,
Suite 300Richmond, VA 23236Re: Case #*** With the exception of the date regarding
when the certified mail was signed for at the residence of the vehicle owner
(11/23/2015 not 11/21/per
USPS
record) and the statement that Larry told her that the insurance company would
get the accident report online (perhaps the officer gave her that information
because we are not at all involved in the insurance claim process) , we do not
refute anything in the customer’s statement.
It is regretful, however, that the customer never contacted us for an explanation. Virginia law requires us to contact all
registered owners and lienholders by certified mail with return receipt of any
vehicle we have in our possession within business days. In order to obtain the information needed to
do this, we have to initiate a storage lien process through DMV. This is often avoided with insurance claims
when the insurance company moves swiftly to resolve the claim. In this case, a full week after the accident
we had not heard at all from the vehicle owner or the insurance company. As stated in the customer’s statement, we do
not take insurance information at the scene of an accident. We do not process insurance claims. It is the vehicle owner’s responsibility to
file the claim and follnot only with the insurance company but the tow company. We did not hear from the insurance company
until 11/24/2015, days after the accident and days after we initiated the
storage lien process which allowed us to identify and contacted the lienholder
by phone. It was, in all likelihood,
that phone call that initiated the contact from the insurance company. It is still unclear why the vehicle owner
never contacted us even after receiving the certified letter. The certified letter contains information
required by state law, most of which the complainant detailed in her statement but she failed to include
that in large bold italicized print in the middle of the letter it is stated: “ If
you have an active insurance claim, please call and provide us with an update
of your claim status” It is
unfortunate that this vehicle owner interpreted this letter as a threat. A simple phone call could have not only
cleared this up but probably also resulted in a more expedited claim for the
complainant. Most insurance claims are
settled and the vehicles are pickin less than days. This vehicle was not pickuntil
12/2/2015, days after this complaint
was filed, and even at that time we still had not heard from the vehicle owner
In fact, by that time, the complainant
had provided the Revdex.com with more contact information than she had provided us. We
come across people every day who get involved in an accident and have no idea
how to proceed, and although it is the insured’s responsibility to understand
how his insurance works we usually can and often do provide some general
guidance. We provide our contact
information on the scene but we can’t help if they don’t call

Scott at Blue Streak towing really got us out of a jam on a forest road near Ice House Road He had great perseverance in finding us and we very helpful, friendly, and professional Can't thank Scott and Blue Streak enough!

December 10, 2015Revdex.comMoorefield Park Drive,
Suite 300Richmond, VA 23236Re: Case #*** With the exception of the date regarding
when the certified mail was signed for at the residence of the vehicle
owner
(11/23/2015 not 11/21/per USPS
record) and the statement that Larry told her that the insurance company would
get the accident report online (perhaps the officer gave her that information
because we are not at all involved in the insurance claim process) , we do not
refute anything in the customer’s statement.
It is regretful, however, that the customer never contacted us for an explanation. Virginia law requires us to contact all
registered owners and lienholders by certified mail with return receipt of any
vehicle we have in our possession within business days. In order to obtain the information needed to
do this, we have to initiate a storage lien process through DMV. This is often avoided with insurance claims
when the insurance company moves swiftly to resolve the claim. In this case, a full week after the accident
we had not heard at all from the vehicle owner or the insurance company. As stated in the customer’s statement, we do
not take insurance information at the scene of an accident. We do not process insurance claims. It is the vehicle owner’s responsibility to
file the claim and follnot only with the insurance company but the tow company. We did not hear from the insurance company
until 11/24/2015, days after the accident and days after we initiated the
storage lien process which allowed us to identify and contacted the lienholder
by phone. It was, in all likelihood,
that phone call that initiated the contact from the insurance company. It is still unclear why the vehicle owner
never contacted us even after receiving the certified letter. The certified letter contains information
required by state law, most of which the complainant detailed in her statement but she failed to include
that in large bold italicized print in the middle of the letter it is stated: “ If
you have an active insurance claim, please call and provide us with an update
of your claim status” It is
unfortunate that this vehicle owner interpreted this letter as a threat. A simple phone call could have not only
cleared this up but probably also resulted in a more expedited claim for the
complainant. Most insurance claims are
settled and the vehicles are pickin less than days. This vehicle was not pickuntil
12/2/2015, days after this complaint
was filed, and even at that time we still had not heard from the vehicle owner
In fact, by that time, the complainant
had provided the Revdex.com with more contact information than she had provided us. We
come across people every day who get involved in an accident and have no idea
how to proceed, and although it is the insured’s responsibility to understand
how his insurance works we usually can and often do provide some general
guidance. We provide our contact
information on the scene but we can’t help if they don’t call

Hello,We have already spoke to Mr *** and his vehicles are being towed to his yard this eveningHOWEVER, we do not agree w/ his complaintYes he stored vehicles with usWhen he requested a quote to tow them back to his home, they were being blocked by other vehicles being storedWe told him
we would get all vehicles moved out of the way and get his ready to be towed out AND did not charge him storage from September onThe last month he paid storage was for AugustHis vehicles have been pulled out of the storage lot for over a month, we've just been waiting for the green light from himFurthermore, we have not intentionally not been answering his calls, we believe the phone number he may be calling is an employees personal cell phoneIf he called on the business line he would have reached someone no matter what time of day he called. The owner called and spoke to Mr *** today and informed him we will be towing them to him todaySo this matter is resolved and was just "crossed wires"Both parties did not know the other was ready.Thank you!

We did provide service to this customer, for winching services we are $240 per hour, port to port, which means from the time we leave our office to the time we get back to the office. This customer was at least 35 minutes away from our office, so right there you have an hour and ten minutes, not...

even yet starting w/ the actual winching service. IF the winch took 15 minutes, which I'm sure it didn't, the driver still has to do paperwork, put all tools used away etc. So lets just say it was a total of an hour and half, that right there brings our total to $360. He was covered for $100, that leaves $260, he was only charged one hour, which was $240. Customer had 3 other people try to hook up to him and winch him out of the mud and they could not do so. He also tried to shovel a path in the mud and made the situation worse. Driver heard the customer at the scene tell his friend that our truck/driver did a good job getting him out of his situation he got himself into.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This long correspondence fails to address the status of the Lien and appearance on my credit report.

Review: On November 13, 9:22 am,Accident occurred at [redacted] on property of [redacted] The driver and sole occupant was taken by ambulance to VCU Medical Centers Emergency Room. The co owner, complainant, was on scene before ambulance left to respond to Police and Blue Streak Towing Company (chosen by Police) needs related to accident.Chesterfield County Police Department Officer was at the scene. When asked for his report of the accident, the complainant was informed that the accident report would be available in 5 business days online. Accident Report #20151113-072.Tow Driver, Larry informed complainant that the car would be towed to their facility and could remain there until insurance made determination of final disposition. She offered him insurance contact information, which he declined. He also stated that the Insurance Co. would get the accident report online. When asked if there was something she needed to do, he told her NOTHING. [redacted] Complainant received letter from Blue Streak Towing on 11/21/15 dated 11/20/15 and sent by Certified Mail, with itemized charges for towing, storage, and administration. Notice indicates that a storage lien has been processed and that failure to reclaim this vehicle shall constitute a waiver of all your rights of title and interest and will serve as consent for the sale of this vehicle at public auction with the auction date set as December 14, 2015. A copy of that letter was sent to vehicle loan lending company.Insurance claims agent contacts Company on 11/24/15. Complainant receives letter fromCommonwealth of Virginia Department of Motor Vehicles dated November 20 indicating that Blue Streak Towing LLC has obtained a lien against the vehicle.Desired Settlement: There is absolutely no reason for this company to threaten me with a lien or auction of my wrecked car. They have not asked me to pay any fees. They informed me that the Insurance company will handle as they will. If they request payment from the complainant, why did they not send an invoice. I still have not received an invoice.

Business

Response:

December 10, 2015Revdex.com720 Moorefield Park Drive,

Suite 300Richmond, VA 23236Re: Case #[redacted] With the exception of the date regarding

when the certified mail was signed for at the residence of the vehicle owner

(11/23/2015 not 11/21/2015 per USPS

record) and the statement that Larry told her that the insurance company would

get the accident report online (perhaps the officer gave her that information

because we are not at all involved in the insurance claim process) , we do not

refute anything in the customer’s statement.

It is regretful, however, that the customer never contacted us for an explanation. Virginia law requires us to contact all

registered owners and lienholders by certified mail with return receipt of any

vehicle we have in our possession within 7 business days. In order to obtain the information needed to

do this, we have to initiate a storage lien process through DMV. This is often avoided with insurance claims

when the insurance company moves swiftly to resolve the claim. In this case, a full week after the accident

we had not heard at all from the vehicle owner or the insurance company. As stated in the customer’s statement, we do

not take insurance information at the scene of an accident. We do not process insurance claims. It is the vehicle owner’s responsibility to

file the claim and follow-up not only with the insurance company but the tow company. We did not hear from the insurance company

until 11/24/2015, 11 days after the accident and 4 days after we initiated the

storage lien process which allowed us to identify and contacted the lienholder

by phone. It was, in all likelihood,

that phone call that initiated the contact from the insurance company. It is still unclear why the vehicle owner

never contacted us even after receiving the certified letter. The certified letter contains information

required by state law, most of which the complainant detailed in her statement but she failed to include

that in large bold italicized print in the middle of the letter it is stated: “ If

you have an active insurance claim, please call and provide us with an update

of your claim status. ” It is

unfortunate that this vehicle owner interpreted this letter as a threat. A simple phone call could have not only

cleared this up but probably also resulted in a more expedited claim for the

complainant. Most insurance claims are

settled and the vehicles are picked-up in less than 10 days. This vehicle was not picked-up until

12/2/2015, days after this complaint

was filed, and even at that time we still had not heard from the vehicle owner.

In fact, by that time, the complainant

had provided the Revdex.com with more contact information than she had provided us. We

come across people every day who get involved in an accident and have no idea

how to proceed, and although it is the insured’s responsibility to understand

how his insurance works we usually can and often do provide some general

guidance. We provide our contact

information on the scene but we can’t help if they don’t call.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This long correspondence fails to address the status of the Lien and appearance on my credit report.

Awesome service, here at my house within 20 min of calling them. Dee was great, very knowledgeable and empathetic.