Blue Tide Exteriors

Within two to three weeks I noticed cracking on the patio. I called Jordan. I don’t remember his excuses in the beginning, but naturally it’s not his fault, but since he is nice he will fill in the cracks. He said that they clearly wouldn’t match the original pour but he would make them flush with the concrete and it would still look good. I told him I would think about it and get back with him if it gets worse.

It continued to get much worse. I contacted him in July is 2023 stating the patio is spiderwebbed with cracks and there is one crack completely going through the patio. I need to mention that my old patio was all broken up almost exactly as it is today. Water would also back up into the house at the slab because the concrete had heaved. I told Blue Tide Exteriors all of this when I hired them and my goal was for them to fix my problem so that I will no longer get water in the house and I will have a patio without cracks. Jordan Strader assured me that he is the best and he will provide what I asked for.

Fast forward to now, he says the cracked up unstable patio is not his fault because we have water and soil issues causing it. I told him he should have told me before the work was done so that I could address any issues before having work done. He told me there was no way he could predict if I would have had future soil problems, nor did he ever say his work would not solve my problem. On the contrary. I hired him because he said he could fix my problem.

He offered to come out to fill the cracks but only because he is being nice. He said he is under no obligation to do even that because according to him, this is not a workmanship issue, it is my issue. I believe he offered his warranty on bad faith because he was aware of soil issues he could conveniently blame.

I’ve learned that even when the buyer is wary of who they hire, they can still get burned. Don’t believe my words. Look at the pictures to see what you might pay for.

So appreciative of Jordan and his team. We got struck by the dueling hailstorms and they destroyed our pool cage screens. Jordan was very responsive after I looked him up on HomeAdvisor. He came right out and gave us a reasonable quote for small damage from the Easter hailstorm. Only to have to requote the job 2 days later because of the Friday hail bombs.
Super efficient and very reasonable for the work required. Thanks to them, I get to enjoy my pool on this long hot weekend!

We were very pleased with Jordan and his team they did a great job on our new roof, especially cleaning up when they were done and the good communication that we received during the project