Blue Tile Beach House, L.L.C.

The owners of Blue Tile Beach House, L.L.C(“Blue Tile”) would like to clear up any rumors regarding our businessThe entire property, Blue Tile’s website domain, and all information concerning any bookings have been hijacked and withheld from Blue Tile’s owners by the former caretakers of the Blue Tile rental property Blue Tile has terminated its relationship with the former caretakers and removed them from any authority to act on behalf of Blue Tile Blue Tile has also initiated legal proceedings against the former caretakers in order to recover assets and information currently under their control We expect a decision from the court in mid-September Blue Tile is dedicated to returning all deposits for bookings that we are not able to accommodate for any reason We assure you of this If you see any negative postings online saying that you will not be paid back, please be informed that they were posted without Blue Tile’s authorization To help us return your deposit in full, please send the following documentation to the address below: the room booked, dates booked, amount paid, balance due (if any), date paid, method paid, phone number, address, and email Any additional information you could provide would be helpful, including how you made the booking (i.e., through our website, on the phone with our former caretakers, or through another booking company) Please send all documentation and information to:Blue Tile Beach House LLC [redacted] ***Important:Please do not try to contact us through the Blue Tile Beach House phone number or email, as the former caretakers have not relinquished control over those communication channels, and the true members and owners of Blue Tile currently have no means of accessing themWe thank you for your patience and look forward to answering any of your questions

Complaint: [redacted] I am rejecting this response because: the refund has not yet been receivedThe business has requested the following information but has provided no email addressPlease forward this information to the business: Guest Folio [redacted] (M [redacted] was the name on the reservation, he used my email name instead of my real name, Y [redacted] **) Koa room, Sep - Sep 11Paid $ on 5/31/with credit cardcontact: m [redacted] @yahoo.com1218Address: Y [redacted] Street [redacted] , ** ***Please send a check with refundThank you Sincerely, Y [redacted] **

The owners of Blue Tile Beach House, L.L.C. (“Blue Tile”) would like to clear up any rumors regarding our business. The entire property, Blue Tile’s website domain, and all information concerning any bookings have been hijacked and withheld from Blue Tile’s owners by the former caretakers of... the Blue Tile rental property. Blue Tile has terminated its relationship with the former caretakers and removed them from any authority to act on behalf of Blue Tile. Blue Tile has also initiated legal proceedings against the former caretakers in order to recover assets and information currently under their control. We expect a decision from the court in mid-September. Blue Tile is dedicated to returning all deposits for bookings that we are not able to accommodate for any reason. We assure you of this. If you see any negative postings online saying that you will not be paid back, please be informed that they were posted without Blue Tile’s authorization. To help us return your deposit in full, please send the following documentation to the address below: the room booked, dates booked, amount paid, balance due (if any), date paid, method paid, phone number, address, and email. Any additional information you could provide would be helpful, including how you made the booking (i.e., through our website, on the phone with our former caretakers, or through another booking company). Please send all documentation and information to:Blue Tile Beach House LLC459 Hana HighwayPaia, HI 96779Important:Please do not try to contact us through the Blue Tile Beach House phone number or email, as the former caretakers have not relinquished control over those communication channels, and the true members and owners of Blue Tile currently have no means of accessing them. We thank you for your patience and look forward to answering any of your questions.

Complaint: ***
I am rejecting this response because: the refund has not yet been receivedThe business has requested the following information but has provided no email addressPlease forward this information to the business:Guest Folio *** (M*** was the name on the reservation, he used my email name instead of my real name, Y*** **) Koa room, Sep - Sep 11Paid $ on 5/31/with credit cardcontact: m***@yahoo.com1218Address: Y*** *** *** Street***, ** ***Please send a check with refundThank you
Sincerely,
Y*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10761512, and find that this resolution is satisfactory to me
Although, If the deposit is not returned in full ASAP I will be taking further action.
Sincerely,
Liesel R***

The owners of Blue Tile Beach House, L.L.C(“Blue Tile”) would like to clear up any rumors regarding our businessThe entire property,
Blue Tile’s website domain, and all information concerning any bookings have been hijacked and withheld from Blue Tile’s owners by the former caretakers of the Blue Tile rental property. Blue Tile has terminated its relationship with the former caretakers and removed them from any authority to act on behalf of Blue Tile. Blue Tile has also initiated legal proceedings against the former caretakers in order to recover assets and information currently under their control. We expect a decision from the court in mid-September. Blue Tile is dedicated to returning all deposits for bookings that we are not able to accommodate for any reason. We assure you of this. If you see any negative postings online saying that you will not be paid back, please be informed that they were posted without Blue Tile’s authorization. To help us return your deposit in full, please send the following documentation to the address below: the room booked, dates booked, amount paid, balance due (if any), date paid, method paid, phone number, address, and email. Any additional information you could provide would be helpful, including how you made the booking (i.e., through our website, on the phone with our former caretakers, or through another booking company). Please send all documentation and information to:Blue Tile Beach House LLCHana HighwayPaia, HI 96779Important:Please do not try to contact us through the Blue Tile Beach House phone number or email, as the former caretakers have not relinquished control over those communication channels, and the true members and owners of Blue Tile currently have no means of accessing themWe thank you for your patience and look forward to answering any of your questions

The owners of Blue Tile Beach House, L.L.C(“Blue Tile”) would like to clear up any rumors regarding our businessThe entire property, Blue Tile’s website domain, and all information concerning any bookings have been hijacked and withheld from Blue Tile’s owners by the former caretakers of the
Blue Tile rental property. Blue Tile has terminated its relationship with the former caretakers and removed them from any authority to act on behalf of Blue Tile. Blue Tile has also initiated legal proceedings against the former caretakers in order to recover assets and information currently under their control. We expect a decision from the court in mid-September. Blue Tile is dedicated to returning all deposits for bookings that we are not able to accommodate for any reason. We assure you of this. If you see any negative postings online saying that you will not be paid back, please be informed that they were posted without Blue Tile’s authorization. To help us return your deposit in full, please send the following documentation to the address below: the room booked, dates booked, amount paid, balance due (if any), date paid, method paid, phone number, address, and email. Any additional information you could provide would be helpful, including how you made the booking (i.e., through our website, on the phone with our former caretakers, or through another booking company). Please send all documentation and information to:Blue Tile Beach House LLC*** *** ***
*** ** ***Important:Please do not try to contact us through the Blue Tile Beach House phone number or email, as the former caretakers have not relinquished control over those communication channels, and the true members and owners of Blue Tile currently have no means of accessing themWe thank you for your patience and look forward to answering any of your questions

The owners of Blue Tile Beach House, L.L.C(“Blue Tile”) would like to clear up any rumors regarding our businessThe entire property, Blue Tile’s website domain, and all information concerning any bookings have been hijacked and withheld from Blue Tile’s owners by the former caretakers of the
Blue Tile rental property. Blue Tile has terminated its relationship with the former caretakers and removed them from any authority to act on behalf of Blue Tile. Blue Tile has also initiated legal proceedings against the former caretakers in order to recover assets and information currently under their control. We expect a decision from the court in mid-September. Blue Tile is dedicated to returning all deposits for bookings that we are not able to accommodate for any reason. We assure you of this. If you see any negative postings online saying that you will not be paid back, please be informed that they were posted without Blue Tile’s authorization.To help us return your deposit in full, please send the following documentation to the address below: the room booked, dates booked, amount paid, balance due (if any), date paid, method paid, phone number, address, and email. Any additional information you could provide would be helpful, including how you made the booking (i.e., through our website, on the phone with our former caretakers, or through another booking company). Please send all documentation and information to:Blue Tile Beach House LLCHana HighwayPaia, HI 96779Important:Please do not try to contact us through the Blue Tile Beach House phone number or email, as the former caretakers have not relinquished control over those communication channels, and the true members and owners of Blue Tile currently have no means of accessing themWe thank you for your patience and look forward to answering any of your questions

Complaint: [redacted]
I am rejecting this response because:we are really disappointed about such an hijacking attack and in our opinion the Blue Tile Beach House, L.L.C. should already have our booking information (also via Revdex.coms complaint). Why we are rejecting this answer is that we want to have a personal contact of Blue Tile Beach House L.L.C. to get all information regarding our refund. In such a case and with the answer of the business it would be necessary to contact us directly (and yes that could cost time) and provide them a solution and the money refund. That's what we would expect. I need a confirmation from a contact person of Blue Tile Beach House L.L.C. that we will get our money back. If they are really got hijacked then it is easy to send an email to us if they want to help us returing our deposit! For this please send them all information inclusive our email address and the whole booking information we provided already to you! 
Sincerely,
[redacted]

The owners of Blue Tile Beach House, L.L.C. (“Blue Tile”) would like to clear up any rumors regarding our business. The entire property, Blue Tile’s website domain, and all information concerning any bookings have been hijacked and withheld from Blue Tile’s owners by the former caretakers of...

the Blue Tile rental property.  Blue Tile has terminated its relationship with the former caretakers and removed them from any authority to act on behalf of Blue Tile.  Blue Tile has also initiated legal proceedings against the former caretakers in order to recover assets and information currently under their control.  We expect a decision from the court in mid-September.             Blue Tile is dedicated to returning all deposits for bookings that we are not able to accommodate for any reason.  We assure you of this.  If you see any negative postings online saying that you will not be paid back, please be informed that they were posted without Blue Tile’s authorization.            To help us return your deposit in full, please send the following documentation to the address below: the room booked, dates booked, amount paid, balance due (if any), date paid, method paid, phone number, address, and email.  Any additional information you could provide would be helpful, including how you made the booking (i.e., through our website, on the phone with our former caretakers, or through another booking company).  Please send all documentation and information to:Blue Tile Beach House LLC459 Hana HighwayPaia, HI 96779Important:Please do not try to contact us through the Blue Tile Beach House phone number or email, as the former caretakers have not relinquished control over those communication channels, and the true members and owners of Blue Tile currently have no means of accessing them. We thank you for your patience and look forward to answering any of your questions.

The owners of Blue Tile Beach House, L.L.C. (“Blue Tile”) would like to clear up any rumors regarding our business. The entire property, Blue...

Tile’s website domain, and all information concerning any bookings have been hijacked and withheld from Blue Tile’s owners by the former caretakers of the Blue Tile rental property.  Blue Tile has terminated its relationship with the former caretakers and removed them from any authority to act on behalf of Blue Tile.  Blue Tile has also initiated legal proceedings against the former caretakers in order to recover assets and information currently under their control.  We expect a decision from the court in mid-September.             Blue Tile is dedicated to returning all deposits for bookings that we are not able to accommodate for any reason.  We assure you of this.  If you see any negative postings online saying that you will not be paid back, please be informed that they were posted without Blue Tile’s authorization.            To help us return your deposit in full, please send the following documentation to the address below: the room booked, dates booked, amount paid, balance due (if any), date paid, method paid, phone number, address, and email.  Any additional information you could provide would be helpful, including how you made the booking (i.e., through our website, on the phone with our former caretakers, or through another booking company).  Please send all documentation and information to:Blue Tile Beach House LLC459 Hana HighwayPaia, HI 96779

The owners of Blue Tile Beach House, L.L.C. (“Blue Tile”) would like to clear up any rumors regarding our business. The entire property, Blue Tile’s website domain, and all information concerning any bookings have been hijacked and withheld from Blue Tile’s owners by the former caretakers of...

the Blue Tile rental property.  Blue Tile has terminated its relationship with the former caretakers and removed them from any authority to act on behalf of Blue Tile.  Blue Tile has also initiated legal proceedings against the former caretakers in order to recover assets and information currently under their control.  We expect a decision from the court in mid-September. Blue Tile is dedicated to returning all deposits for bookings that we are not able to accommodate for any reason.  We assure you of this.  If you see any negative postings online saying that you will not be paid back, please be informed that they were posted without Blue Tile’s authorization.To help us return your deposit in full, please send the following documentation to the address below: the room booked, dates booked, amount paid, balance due (if any), date paid, method paid, phone number, address, and email.  Any additional information you could provide would be helpful, including how you made the booking (i.e., through our website, on the phone with our former caretakers, or through another booking company).  Please send all documentation and information to:Blue Tile Beach House LLC459 Hana HighwayPaia, HI 96779Important:Please do not try to contact us through the Blue Tile Beach House phone number or email, as the former caretakers have not relinquished control over those communication channels, and the true members and owners of Blue Tile currently have no means of accessing them. We thank you for your patience and look forward to answering any of your questions.

The owners of Blue Tile Beach House, L.L.C. (“Blue Tile”) would like to clear up any rumors regarding our business. The entire property, Blue Tile’s website domain, and all information concerning any bookings have been hijacked and withheld from Blue Tile’s owners by the former caretakers of the...

Blue Tile rental property.  Blue Tile has terminated its relationship with the former caretakers and removed them from any authority to act on behalf of Blue Tile.  Blue Tile has also initiated legal proceedings against the former caretakers in order to recover assets and information currently under their control.  We expect a decision from the court in mid-September.             Blue Tile is dedicated to returning all deposits for bookings that we are not able to accommodate for any reason.  We assure you of this.  If you see any negative postings online saying that you will not be paid back, please be informed that they were posted without Blue Tile’s authorization.            To help us return your deposit in full, please send the following documentation to the address below: the room booked, dates booked, amount paid, balance due (if any), date paid, method paid, phone number, address, and email.  Any additional information you could provide would be helpful, including how you made the booking (i.e., through our website, on the phone with our former caretakers, or through another booking company).  Please send all documentation and information to:Blue Tile Beach House LLC459 Hana HighwayPaia, HI 96779

The owners of Blue Tile Beach House, L.L.C. (“Blue Tile”) would like to clear up any rumors regarding our business. The entire property, Blue...

Tile’s website domain, and all information concerning any bookings have been hijacked and withheld from Blue Tile’s owners by the former caretakers of the Blue Tile rental property.  Blue Tile has terminated its relationship with the former caretakers and removed them from any authority to act on behalf of Blue Tile.  Blue Tile has also initiated legal proceedings against the former caretakers in order to recover assets and information currently under their control.  We expect a decision from the court in mid-September.             Blue Tile is dedicated to returning all deposits for bookings that we are not able to accommodate for any reason.  We assure you of this.  If you see any negative postings online saying that you will not be paid back, please be informed that they were posted without Blue Tile’s authorization.            To help us return your deposit in full, please send the following documentation to the address below: the room booked, dates booked, amount paid, balance due (if any), date paid, method paid, phone number, address, and email.  Any additional information you could provide would be helpful, including how you made the booking (i.e., through our website, on the phone with our former caretakers, or through another booking company).  Please send all documentation and information to:Blue Tile Beach House LLC[redacted]
[redacted]Important:Please do not try to contact us through the Blue Tile Beach House phone number or email, as the former caretakers have not relinquished control over those communication channels, and the true members and owners of Blue Tile currently have no means of accessing them. We thank you for your patience and look forward to answering any of your questions.

Complaint: [redacted]
I am rejecting this response because:
we are really disappointed about such an hijacking attack and in our opinion the Blue Tile Beach House, L.L.C. should already have our booking information (also via Revdex.coms complaint). Why we are rejecting this answer is that we want to have a personal contact of Blue Tile Beach House L.L.C. to get all information regarding our refund. In such a case and with the answer of the business it would be necessary to contact us directly (and yes that could cost time) and provide them a solution and the money refund. That's what we would expect. 
I need a confirmation from a contact person of Blue Tile Beach House L.L.C. that we will get our money back. If they are really got hijacked then it is easy to send an email to us if they want to help us returing our deposit! 
For this please send them all information inclusive our email address and the whole booking information we provided already to you! 
Sincerely,
[redacted]

The owners of Blue Tile Beach House, L.L.C. (“Blue Tile”) would like to clear up any rumors regarding our business. The entire...

property, Blue Tile’s website domain, and all information concerning any bookings have been hijacked and withheld from Blue Tile’s owners by the former caretakers of the Blue Tile rental property.  Blue Tile has terminated its relationship with the former caretakers and removed them from any authority to act on behalf of Blue Tile.  Blue Tile has also initiated legal proceedings against the former caretakers in order to recover assets and information currently under their control.  We expect a decision from the court in mid-September. Blue Tile is dedicated to returning all deposits for bookings that we are not able to accommodate for any reason.  We assure you of this.  If you see any negative postings online saying that you will not be paid back, please be informed that they were posted without Blue Tile’s authorization.To help us return your deposit in full, please send the following documentation to the address below: the room booked, dates booked, amount paid, balance due (if any), date paid, method paid, phone number, address, and email.  Any additional information you could provide would be helpful, including how you made the booking (i.e., through our website, on the phone with our former caretakers, or through another booking company).  Please send all documentation and information to:Blue Tile Beach House LLC459 Hana HighwayPaia, HI 96779Important:Please do not try to contact us through the Blue Tile Beach House phone number or email, as the former caretakers have not relinquished control over those communication channels, and the true members and owners of Blue Tile currently have no means of accessing them. We thank you for your patience and look forward to answering any of your questions.

Complaint: [redacted]
I am rejecting this response because: the refund has not yet been received. The business has requested the following information but has provided no email address. Please forward this information to the business:
Guest Folio [redacted] (M[redacted] was the name on the reservation, he used my email name instead of my real name, Y[redacted])
Koa room, Sep 10 - Sep 11Paid $ 221.16 on 5/31/2015 with credit cardcontact: m[redacted]@yahoo.com954 478 1218Address: Y[redacted] Street[redacted], **   [redacted]Please send a check with refund. Thank you.
Sincerely,
Y[redacted]