Blue Top Communications, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

She was disconnected due to non-payment.  The Blue Top invoices show current and past due amounts each month.  She did not pay her full bill and was muted (temporary disconnect) Notes below.   She also made a note about taxes.  We are required to collect State of TN sales...

tax on every customer unless they are tax exempt.  She disputes that.1/3/2017  11:52 AM (CHRIS) - Muted Partial Pay1/9/2017  12:14 PM (CHRIS) - Removed MAC - IDK if muting works - 00-11-E6-C7-E1-DB1/11/2017  11:51 AM ([redacted]) - informed of mute, went over billing and payments for the last few months.  explained to her things that are written on her bill.  have her support email.  wants to cancel service.  and get breakdown of all payments and bills.

The customer's building had equipment issues which have since been fixed.  This correction was done by a Blue Top contractor.  I am working to get more information from the contractor on this particular customer.  I have issued a credit for one month for this customer and expect the...

technicians to schedule an appointment with them to do further testing.