Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The company is correct in that my mother, [redacted] ***, was the client; however, I dealt with the company during the day of the move The company does not acknowledge that they left us at the home with a basement full of items yet to be moved We were told that the move would not take longer than six hours and hired the movers to be there at am and finished by pm They arrived at am Yes, we did sign for them to take longer when the gentleman told me that they could not finish in hours; however this was very inconvenient and unprofessional due to the new tenants being there at pm to take occupancy At pm, the move was still not complete and they left to take the items to the new home We were stuck trying to find out how to get everything else out of the home In addition, I only signed for damages to a kitchen table I did not sign for damages on the bed or the secretary If there is paperwork including signatures for those items, they are forged We denied for them to repair any damages due to not trusting the company I would just like this documented so that no one has to endure what we went through.Regards, [redacted]
We're sorry your recent move with our Two Men and A Truck office in White Oak did not live up to your expectations Our customer service teams rely on the customer to provide an accurate inventory of the items to be moved In this case, the customer provided a list of only items which is why a smaller truck was sent out Our moving crew made the best of that situation by performing two trips and our Franchise Manager did reduce your bill to eliminate some of the time that was spent traveling between locations We feel these concessions are fairWe appreciate that you chose Two Men and A Truck for your move and we want to be certain any concerns you have are properly addressed If you would like to reach out for further discussions, we can be reached at ###-###-#### or by email at [redacted] We appreciate your feedback and look forward to hearing from you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear in the attached document Regards, [redacted]
Tell us why here...I have attached the paperwork for the move in question [redacted] is the daughter of [redacted] who is technically our customer The customer signed the revision of estimate agreeing that the move was going longer then estimated based on additional items being moved etc The customer is also claiming we are not taking care of the damages that occurred on this move The items that were "damaged" are listed on the previous damage report meaning these items were found to have had damage prior to us moving them and signed off by [redacted] The customer has been made aware of the denial of these pieces We will be happy to review any damages not listed on the previous damage report The damages being claimed by the customer were previously damaged and not the responsibility of Two Men and a Truck to repair
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***---I was told the light fixture pieces were delivered today, which is the last open itemthank you
The documents provided by Mr [redacted] are accurate documents We are not disputing that two unload addresses were provided on the estimate sent to Mr [redacted] but per our pre-move letter we ask that the estimate be reviewed in its entirety for accuracy that includes the list of items being movedThe move manager completed an in home consultation with Mr [redacted] , he advised that Two Men and a Truck would not be moving everything The move manager was very thorough and separated items we were and were not moving The original estimate with trucks is no longer available as it was revised only with the items going to storage Our last conversation with Mr [redacted] was on March 9, when we provided the estimate with guys and truck Mr [redacted] did not reserve his move date till April 22, 2015, which was week prior to his move date Due to the length of time of no response from Mr [redacted] we no longer have the original documentation from his in-home consultation Mr [redacted] was advised that we provide an estimate and that the estimate could be higher or lower When we arrived at Mr [redacted] 's house to move him, the lead advised Mr [redacted] he would need two trucks Mr [redacted] to the best of my knowledge was present for the entire move If we were to of moved only the items per the estimate provided to Mr [redacted] the items would of fit on one truck and in the amount of time estimated Mr [redacted] was aware a second trip would be needed and at the same hourly rate as originally notedBelow is information that Mr [redacted] provided on his internet inquiry also:2/6/3:21:PMEstimatetwomen\ [redacted] First Name: [redacted] Last Name: [redacted] Date of Move: Email: [redacted] Phone: [redacted] Type of Dwelling:home Square Footage: Floors: Current Address: New Address: Comments:Need to move belongings from bedroom house into storage in either [redacted] (haven't decided on storage location yet) while new house is being built From Zip/Postal Code: [redacted] To City: [redacted] To State/Prov:
Mrs [redacted] moved with our company on Friday July 21st We received her damage report the next morning and called her to discuss the damaged table top and the television that are listed on the claim That was when we were notified that a chair was also “destroyed” in the move so we set up an appointment with her for Monday July 24th between & pm to come look at the chair and remove the wrap left on the sofaWe have started handling the repairs to Mrs***'s items The table top is in the shop being repaired The glass has been ordered and we are waiting for it to be finished so we can return it to her as quickly as possible Unfortunately, our operations manager got called out unexpectedly to assist one of our moving crews with an oversized piece of furniture at the time we were scheduled to look at the damages chairs We have apologized for missing the appointment and attempted to reschedule but Mrs [redacted] refused As stated in the valuation agreement Mrs [redacted] signed, we do reserve the right to repair to original condition prior to replacing a damaged item In an effort to speed things along we are going to skip the inspection step of our damage claim process and send our repair vendor, Mike K***, straight to Mrs [redacted] to repair both claimed damaged chairs Our men left stretch wrap on the sofa as a courtesy to help keep it protected because she was storing it in the basement We apologized for that misunderstanding and will have our repair vendor remove that for her while he is repairing the chairs Mrs*** was asked to sign a release of liability for her television since it was not packed in its original box, which is our policy Because of the signed release of liability (see attached) we are not responsible for replacing the television Mrs [redacted] also had a lot of items that were not stackable which our assistant operations manager noted during a visit to the load location We offered to make a second trip to get the remaining items which couldn't be stacked, but Mrs [redacted] did not want to pay for the second trip Mrs [redacted] signed our paperwork at the conclusion of the move indicating that all items requested were loaded onto the truck and service was completed to her satisfaction We would have certainly been willing to go back and get the remaining items at the time of her move
Hello,I am waiting on one final item - replacement if the lamp part and I was told today they would be mailed to me in the next few days - hopefully that happens and J have them by the end of next weekOnce those are received everything else has been resolved.thank you, [redacted] ***
To whom it may concern,We disagree with the description of events and timing laid out here Our crews acted in accordance with the stated policy each customer is made aware of when scheduling the move We understand that it can be very frustrating when things don't go according to plan or schedule, but we have an obligation to protect every customer from possible contamination from the previous customer which we take very seriously We apologize for the inconvenience this caused, but blaming that inconvenience on us is not fair We accommodated the customer to the best of our ability when an adjustment to the scheduled time became necessary and the move was recently completed with no problems.We would like to invite the customer to contact our office once again if she would like to further discuss what evidence led to our decision to reschedule the move At this time we are not willing to refund the full cost of the move as requested
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[redacted] ***9:AM (hours ago)tome [redacted] from the business called and stated that this is not one of their customersShe stated that it may be from the Tylersville or Ridge Rd location which is not connected with their location[redacted] *** | Marketplace Resource Consultant
Dear MrPang, I apologize for the experience you had with your recent move, but appreciate your feedback We at Two Men And A Truck are always disappointed when a customer is less than completely satisfied with our service While reviewing your damage claim we found that you elected to release your household goods at a value not to exceed cents per pound; hence our maximum liability has been determined based on that selection: Dining Room Table – average weight of dining room table is pounds @ cents per pound or $ We realize that this is considerably less than the amount you claimed, but in accordance with the level of valuation that you selected for your shipment and the regulations that govern our industry; we are prohibited from paying any sum in excess of our legal liability, which in this instance has been established at cents per pound per article We sent our repair vendor to your residence in an attempt to determine if a cost effective repair was possible, but as he shared with you this is unfortunately not the case, so we must revert to a cash settlement dictated by your valuation choice We regret that our service was such that you found it necessary to file a claim, but trust that you understand the legal basis for the settlement offer we made If you had chosen to declare a higher valuation for your household goods and paid the necessary fees to secure that coverage you would have been entitled to a larger settlement Sincerely, Adam L
I apologize that you did not receive the check that was mailed to you I will be happy to stop payment on the original check and send a new check in the amount of $for the inconvenience If you would please confirm you mailing address and I put the check request in immediately and asked to have a rush out on the check Again, I do apologize for the inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We're sorry your recent move with our Two Men and A Truck office in White Oak did not live up to your expectationsWe have reviewed your paperwork(attached here) and there is a signed release form for the damaged items in question which acknowledges by your signature that the items were damaged before we took possession of themWe appreciate that you chose Two Men and A Truck for your move and we want to be certain any concerns you have are properly addressedIf you would like to reach out for further discussions, we can be reached at (513) [redacted] or by email at [redacted] We appreciate your feedback and look forward to hearing from you
Thank you for bringing this to our attention I was able to pull the sales order and you did sign the release of liability that we are not responsible for items being loaded or unloaded into storage The property in question was out of our care custody and control from July to April therefore we would not be responsible for damaged or missing items I do apologize that the staff did not return your calls Unfortunately, we will not be able to reimburse for the missing glass We do appreciate your business and thank you for choosing Two Men and a Truck
Hello,I can forward copies of the contract as it is in an emailThey never gave me a claim form so I don't have oneThey were out a couple of days ago and took one of the items with them a part to a lamp and will mail me the replacement partThey took the ruin desk chair with them tontrash but took a copy of the receipt of the replacement chair I bought for They repaired and repainted the walls damaged and they look good, they also finished unwrapping the furniture they hadn't doneSo now I am waiting on the replacement glass and wood top to a table (they took with them on moving day) a check reimbursing me for $towards the replacement cost of chair and the part they are to mail to me for my lampI also want $towards the cost of me cleaning and removing all the trash they left at the house I moved from as well as the gas expense of having someone bring me all the things they left behind.so as you can see we are making progress, and hopefully with your continued watch it will all be resolved soon!thank you so much for getting involved without your help they would have never contacted me again [redacted] ***
I have attached a copy of all paperwork signed or initialed by the consumer On move day the customer is given the option of choosing from three different levels of coverage for their belongings Each level dictates a different settlement process if a damage occurs In this case, the customer chose the $.60/lboption which is provided at no additional cost The consumer had the option to choose depreciated coverage or full replacement coverage at an additional cost to them When minimal coverage is chosen, as in this case, we have the option to repair items as a first course of action Our Operations Manager, John C***, searched for replacement doors and was unable to locate them Since repair was not possible, our settlement offer was based on the valuation chosen after assigning the refrigerator a weight of 200lbs ($.60/lb X 200lbs = $120.00) This settlement offer of $was communicated to Mrs [redacted] , and shortly after Mr [redacted] called to decline the offer We understand that this amount may be disappointing, but our settlement offer is appropriate in this case based on the valuation chosen by the customer on move day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not request a copy of the ROL so I don't know why the business sent this This document doesn't cover the issue of missing items I am missing glass shelves to a china cabinet I believe they were never put into the storage unit and thus were not there for the 2nd move when all my furniture was moved out of the storage unit I am very disappointed in the response and actions of Two Men and a Truck Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The company is correct in that my mother, [redacted] ***, was the client; however, I dealt with the company during the day of the move The company does not acknowledge that they left us at the home with a basement full of items yet to be moved We were told that the move would not take longer than six hours and hired the movers to be there at am and finished by pm They arrived at am Yes, we did sign for them to take longer when the gentleman told me that they could not finish in hours; however this was very inconvenient and unprofessional due to the new tenants being there at pm to take occupancy At pm, the move was still not complete and they left to take the items to the new home We were stuck trying to find out how to get everything else out of the home In addition, I only signed for damages to a kitchen table I did not sign for damages on the bed or the secretary If there is paperwork including signatures for those items, they are forged We denied for them to repair any damages due to not trusting the company I would just like this documented so that no one has to endure what we went through.Regards, [redacted]
We're sorry your recent move with our Two Men and A Truck office in White Oak did not live up to your expectations Our customer service teams rely on the customer to provide an accurate inventory of the items to be moved In this case, the customer provided a list of only items which is why a smaller truck was sent out Our moving crew made the best of that situation by performing two trips and our Franchise Manager did reduce your bill to eliminate some of the time that was spent traveling between locations We feel these concessions are fairWe appreciate that you chose Two Men and A Truck for your move and we want to be certain any concerns you have are properly addressed If you would like to reach out for further discussions, we can be reached at ###-###-#### or by email at [redacted] We appreciate your feedback and look forward to hearing from you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear in the attached document Regards, [redacted]
Tell us why here...I have attached the paperwork for the move in question [redacted] is the daughter of [redacted] who is technically our customer The customer signed the revision of estimate agreeing that the move was going longer then estimated based on additional items being moved etc The customer is also claiming we are not taking care of the damages that occurred on this move The items that were "damaged" are listed on the previous damage report meaning these items were found to have had damage prior to us moving them and signed off by [redacted] The customer has been made aware of the denial of these pieces We will be happy to review any damages not listed on the previous damage report The damages being claimed by the customer were previously damaged and not the responsibility of Two Men and a Truck to repair
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***---I was told the light fixture pieces were delivered today, which is the last open itemthank you
The documents provided by Mr [redacted] are accurate documents We are not disputing that two unload addresses were provided on the estimate sent to Mr [redacted] but per our pre-move letter we ask that the estimate be reviewed in its entirety for accuracy that includes the list of items being movedThe move manager completed an in home consultation with Mr [redacted] , he advised that Two Men and a Truck would not be moving everything The move manager was very thorough and separated items we were and were not moving The original estimate with trucks is no longer available as it was revised only with the items going to storage Our last conversation with Mr [redacted] was on March 9, when we provided the estimate with guys and truck Mr [redacted] did not reserve his move date till April 22, 2015, which was week prior to his move date Due to the length of time of no response from Mr [redacted] we no longer have the original documentation from his in-home consultation Mr [redacted] was advised that we provide an estimate and that the estimate could be higher or lower When we arrived at Mr [redacted] 's house to move him, the lead advised Mr [redacted] he would need two trucks Mr [redacted] to the best of my knowledge was present for the entire move If we were to of moved only the items per the estimate provided to Mr [redacted] the items would of fit on one truck and in the amount of time estimated Mr [redacted] was aware a second trip would be needed and at the same hourly rate as originally notedBelow is information that Mr [redacted] provided on his internet inquiry also:2/6/3:21:PMEstimatetwomen\ [redacted] First Name: [redacted] Last Name: [redacted] Date of Move: Email: [redacted] Phone: [redacted] Type of Dwelling:home Square Footage: Floors: Current Address: New Address: Comments:Need to move belongings from bedroom house into storage in either [redacted] (haven't decided on storage location yet) while new house is being built From Zip/Postal Code: [redacted] To City: [redacted] To State/Prov:
Here is a copy of the Release of Liability you requested
Mrs [redacted] moved with our company on Friday July 21st We received her damage report the next morning and called her to discuss the damaged table top and the television that are listed on the claim That was when we were notified that a chair was also “destroyed” in the move so we set up an appointment with her for Monday July 24th between & pm to come look at the chair and remove the wrap left on the sofaWe have started handling the repairs to Mrs***'s items The table top is in the shop being repaired The glass has been ordered and we are waiting for it to be finished so we can return it to her as quickly as possible Unfortunately, our operations manager got called out unexpectedly to assist one of our moving crews with an oversized piece of furniture at the time we were scheduled to look at the damages chairs We have apologized for missing the appointment and attempted to reschedule but Mrs [redacted] refused As stated in the valuation agreement Mrs [redacted] signed, we do reserve the right to repair to original condition prior to replacing a damaged item In an effort to speed things along we are going to skip the inspection step of our damage claim process and send our repair vendor, Mike K***, straight to Mrs [redacted] to repair both claimed damaged chairs Our men left stretch wrap on the sofa as a courtesy to help keep it protected because she was storing it in the basement We apologized for that misunderstanding and will have our repair vendor remove that for her while he is repairing the chairs Mrs*** was asked to sign a release of liability for her television since it was not packed in its original box, which is our policy Because of the signed release of liability (see attached) we are not responsible for replacing the television Mrs [redacted] also had a lot of items that were not stackable which our assistant operations manager noted during a visit to the load location We offered to make a second trip to get the remaining items which couldn't be stacked, but Mrs [redacted] did not want to pay for the second trip Mrs [redacted] signed our paperwork at the conclusion of the move indicating that all items requested were loaded onto the truck and service was completed to her satisfaction We would have certainly been willing to go back and get the remaining items at the time of her move
Hello,I am waiting on one final item - replacement if the lamp part and I was told today they would be mailed to me in the next few days - hopefully that happens and J have them by the end of next weekOnce those are received everything else has been resolved.thank you, [redacted] ***
To whom it may concern,We disagree with the description of events and timing laid out here Our crews acted in accordance with the stated policy each customer is made aware of when scheduling the move We understand that it can be very frustrating when things don't go according to plan or schedule, but we have an obligation to protect every customer from possible contamination from the previous customer which we take very seriously We apologize for the inconvenience this caused, but blaming that inconvenience on us is not fair We accommodated the customer to the best of our ability when an adjustment to the scheduled time became necessary and the move was recently completed with no problems.We would like to invite the customer to contact our office once again if she would like to further discuss what evidence led to our decision to reschedule the move At this time we are not willing to refund the full cost of the move as requested
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[redacted] ***9:AM (hours ago)tome [redacted] from the business called and stated that this is not one of their customersShe stated that it may be from the Tylersville or Ridge Rd location which is not connected with their location[redacted] *** | Marketplace Resource Consultant
Dear MrPang, I apologize for the experience you had with your recent move, but appreciate your feedback We at Two Men And A Truck are always disappointed when a customer is less than completely satisfied with our service While reviewing your damage claim we found that you elected to release your household goods at a value not to exceed cents per pound; hence our maximum liability has been determined based on that selection: Dining Room Table – average weight of dining room table is pounds @ cents per pound or $ We realize that this is considerably less than the amount you claimed, but in accordance with the level of valuation that you selected for your shipment and the regulations that govern our industry; we are prohibited from paying any sum in excess of our legal liability, which in this instance has been established at cents per pound per article We sent our repair vendor to your residence in an attempt to determine if a cost effective repair was possible, but as he shared with you this is unfortunately not the case, so we must revert to a cash settlement dictated by your valuation choice We regret that our service was such that you found it necessary to file a claim, but trust that you understand the legal basis for the settlement offer we made If you had chosen to declare a higher valuation for your household goods and paid the necessary fees to secure that coverage you would have been entitled to a larger settlement Sincerely, Adam L
I apologize that you did not receive the check that was mailed to you I will be happy to stop payment on the original check and send a new check in the amount of $for the inconvenience If you would please confirm you mailing address and I put the check request in immediately and asked to have a rush out on the check Again, I do apologize for the inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We're sorry your recent move with our Two Men and A Truck office in White Oak did not live up to your expectationsWe have reviewed your paperwork(attached here) and there is a signed release form for the damaged items in question which acknowledges by your signature that the items were damaged before we took possession of themWe appreciate that you chose Two Men and A Truck for your move and we want to be certain any concerns you have are properly addressedIf you would like to reach out for further discussions, we can be reached at (513) [redacted] or by email at [redacted] We appreciate your feedback and look forward to hearing from you
Thank you for bringing this to our attention I was able to pull the sales order and you did sign the release of liability that we are not responsible for items being loaded or unloaded into storage The property in question was out of our care custody and control from July to April therefore we would not be responsible for damaged or missing items I do apologize that the staff did not return your calls Unfortunately, we will not be able to reimburse for the missing glass We do appreciate your business and thank you for choosing Two Men and a Truck
Hello,I can forward copies of the contract as it is in an emailThey never gave me a claim form so I don't have oneThey were out a couple of days ago and took one of the items with them a part to a lamp and will mail me the replacement partThey took the ruin desk chair with them tontrash but took a copy of the receipt of the replacement chair I bought for They repaired and repainted the walls damaged and they look good, they also finished unwrapping the furniture they hadn't doneSo now I am waiting on the replacement glass and wood top to a table (they took with them on moving day) a check reimbursing me for $towards the replacement cost of chair and the part they are to mail to me for my lampI also want $towards the cost of me cleaning and removing all the trash they left at the house I moved from as well as the gas expense of having someone bring me all the things they left behind.so as you can see we are making progress, and hopefully with your continued watch it will all be resolved soon!thank you so much for getting involved without your help they would have never contacted me again [redacted] ***
I have attached a copy of all paperwork signed or initialed by the consumer On move day the customer is given the option of choosing from three different levels of coverage for their belongings Each level dictates a different settlement process if a damage occurs In this case, the customer chose the $.60/lboption which is provided at no additional cost The consumer had the option to choose depreciated coverage or full replacement coverage at an additional cost to them When minimal coverage is chosen, as in this case, we have the option to repair items as a first course of action Our Operations Manager, John C***, searched for replacement doors and was unable to locate them Since repair was not possible, our settlement offer was based on the valuation chosen after assigning the refrigerator a weight of 200lbs ($.60/lb X 200lbs = $120.00) This settlement offer of $was communicated to Mrs [redacted] , and shortly after Mr [redacted] called to decline the offer We understand that this amount may be disappointing, but our settlement offer is appropriate in this case based on the valuation chosen by the customer on move day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not request a copy of the ROL so I don't know why the business sent this This document doesn't cover the issue of missing items I am missing glass shelves to a china cabinet I believe they were never put into the storage unit and thus were not there for the 2nd move when all my furniture was moved out of the storage unit I am very disappointed in the response and actions of Two Men and a Truck Regards, [redacted]