Blue Water Mechanical Inc

Initial Business Response /* (1000, 8, 2015/10/28) */
Firstly, in regards to the paneling Mrs *** is referring to: after we originally installed the paneling it warped due to the excessive moisture in her basement We replaced what had warped at no additional cost to her and told her the
moisture needed to be dealt withShe thought it could be handled by a dehumidifier After it warped again we suggested that paneling would not be appropriate for that space if she didn't deal with the moisture problem We offered a different solution with moisture resistant sheet rock and she asked that we just replace the paneling again as she would live with the moisture issues as stated in her complaint We did so again at no additional cost to her As stated by Mrs*** the only thing left to do on her project is one ceiling tile that the installers were short from the suppliers and the finishing strips We did receive a call from Mrs*** when she was in the hospital, but didn't realize that she was now back home until she filed this complaint Now that we know Mrs*** is back from the hospital we have left a message and offered to complete the job the week of Nov 2nd Awaiting a response from her Since this should only take one day at most, We are not certain why she is stating anything about reimbursements of $5,- $7,as this is the first we have heard of this and considering the time and material remaining to complete this job for her this would be extremely disproportionate
Initial Consumer Rebuttal /* (2000, 11, 2015/10/29) */
Got a phone call today 10/28, they say they'll be here to finish the job next week! I can hardly wait...but I will wait and seeThank you

Initial Business Response /* (1000, 8, 2015/10/28) */
Firstly, in regards to the paneling Mrs [redacted] is referring to: after we originally installed the paneling it warped due to the excessive moisture in her basement. We replaced what had warped at no additional cost to her and told her the...

moisture needed to be dealt with. She thought it could be handled by a dehumidifier. After it warped again we suggested that paneling would not be appropriate for that space if she didn't deal with the moisture problem. We offered a different solution with moisture resistant sheet rock and she asked that we just replace the paneling again as she would live with the moisture issues as stated in her complaint. We did so again at no additional cost to her. As stated by Mrs. [redacted] the only thing left to do on her project is one ceiling tile that the installers were short from the suppliers and the finishing strips. We did receive a call from Mrs. [redacted] when she was in the hospital, but didn't realize that she was now back home until she filed this complaint. Now that we know Mrs. [redacted] is back from the hospital we have left a message and offered to complete the job the week of Nov 2nd. Awaiting a response from her. Since this should only take one day at most, We are not certain why she is stating anything about reimbursements of $5,000 - $7,500 as this is the first we have heard of this and considering the time and material remaining to complete this job for her this would be extremely disproportionate.
Initial Consumer Rebuttal /* (2000, 11, 2015/10/29) */
Got a phone call today 10/28, they say they'll be here to finish the job next week! I can hardly wait...but I will wait and see. Thank you.