Blue Water Service Co

This complaint has been promptly and politely settled by the business owner! Thank you for your help in resolving this matter

I am rejecting this response because: If Bonded cleaners have supposedly already dry cleaned it three times and have laundered it once and the smell is still there, then what makes you think dry cleaning it again would help any? The business does not want to take responsibility that they have destroyed my comforter. Also one of their employees had admitted to me that they were using a broken faulty machine and that was the reason for the smell. The employee notified me that I was not the only one to return an item for the same reason. I will go to the county to also file a complaint of the business using hazardous waste materials. I would also like to speak with the owner to notify him of his managers business practices.

I spoke to Mr [redacted] regarding his comforter and told him that I smelled it and had a additional 10 people smell it and none of us could detect any kind of odor at all on the comforter, I explaned to Mr [redacted] that we do not use any chemicals in our plant and that it is a solution and is green...

accourding to county regulations.which would wash out if there was a smell , Mr [redacted] came back in 3 times and we could not find anything wrong but to try to make the customer happy we Dry cleaned it 3 times and he still was not happy so we sent it out to a Laundry Service to have it washed, they also could not find a smell of any kind on it either but did launder the Comforter anyways all which has been done at no further charge to the customer.
When speaking to mr [redacted] this afternoon 3/16/2016 I offered to meet with him at the cleaners and we could go over it together incase he was smelling a part that I wasnt but he said  no he didn't want to do that because he said I would just say I didn't smell anything, I told the customer that we are very honest there and if I did smell a odor I would tell him so but he refused to meet me there again  I told him I am more then willing to dry clean it again for him but he refuses to do that and wants money.