Blue Wave Express Car Wash

I can't supply any pictures, the customer will need to return to the wash promptly and speak with the location managerIf there is any pictures available the manager will have themAny claims denied by the manager should be turned over to the customer's insurance company for resolution

Ms [redacted] did come and get a key to [redacted] so that she could go and look at the property to see if it would fit her needsAfter returning she said that she liked the apartment and was interested in rentingShe was then asked to fill out the proper paperwork so that we could do a credit check and a background check; as we do on all potential tenantsOnce we got her information back she was told that Uptown Properties had agreed to rent her the aforementioned apartmentShe filled out her lease on December 20, and paid the $security deposit which is equal to one months rentWhile we try and accomodate all requests made by the tenants concerning the property, some things are not mandatory by Housing Regulations or the Owner will not allow to be doneAlso, Ms [redacted] failed to return the MoInventory and Condition Form that she received prior to signing her Rental Aggrement, which would have given us details of her concernsFurthermore, the lease she read and signed states:ACCEPTANCE OF PREMISES: Tenant acknowledges thet he/she has inspected the premises and he/she agrees that the premises and any common area in connectionn with them are in safe, fit and habitable condition in accordance with the applicable inspection form provided herewith and accepts the premises in an "as is " conditionHer complaint that the lights were not on is true, but most properties that we manage, if not all, do not have the power turned on after a period of time to save the Owner moneyThe apartment has plenty of natural light and her complaints should have easily been able to be seen before she signed the leaseIf she could not fully inspect the premises she should have notified us of this problem and we would have had the power turned on so that she could fully inspect She chose to sign the lease and the lease clearly states: SECURITY DEPOSIT: Security Deposit is only refundable if all conditions of the Security Deposit Agreement have been metSecurity Deposit may be used by Agent to apply toward payment of any damages to the house or apartment beyond wear and tear, damages resulting from non-performance of any of this agreement by the tenant According to the lease that Ms [redacted] signed on Decemebr 20th, Uptown properties does not have any duty to reimburse Ms [redacted] for her lease agreementFurthermore, when she brings us the paperwork from [redacted] stating that she has had the power switched to her name and we give her the key, she now is the current tenant and is also responsible for any rent incurred Uptown Property Rental is determined to provide all of our tenants and future customers with the service that is expected in this industry but we also have Owners to protectThe Rental Agreement is a binding contract and should be adhered to as such

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I would like to see a picture of the dents to my right front fender, that they claim to be before I entered the carwash.I attempted to explain to Linda when she called me, to tell me my claim has been denied She denied the claim and then said well you filled the claim form out wrong ?? I think that was just a simple too bad we damaged your car Regards, [redacted]

AVOID THIS PLACE LIKE THE PLAGUE THAT IS!! APATHETIC STAFF THAT IS COMPLETELY INCOMPETENT AND INCONSISTENTTHEY CARE MORE ABOUT COVERING THEIR [redacted] THEY TRULY CARING FOR THEIR PATIENTS AND WILL PUT THEM IN WORST STATES THEN WHEN THEY GOT INTHE FACILITY IS TRASH AS IS MUCH OF THEIR PARTICULARLY IN THE BEHAVIORAL HEALTH DEPARTMENT THAT HAVE NO IDEA WHAT THEY DOING AND DON'T CAREDO YOURSELF A FAVOR AND GO TO FLORIDA HOSPITAL THAT HAS CLEAN FACILITIES, CARING STAFF THAT ACTUALLY CARE ABOUT HELPING YOUR LOVED ONE GET BETTER

On 05/14/we were informed by consumer the water was off. We were unaware. After calling the utility company and finding out where the discrepancy was and why the water was disconnected we immediately wrote and a check and took to there office and put on their after hours box so
they would receive on Friday morning.
On 05/15/I called the utility company. I had to call numerous times before I was able to talk with someone instead of a voice mail. She explained to me that she was the only one in the office that day and she was really busy. She had not had a chance to go through the payments in the night deposit. She assured me that if we had paid the water would be back on that day. I asked her to please call me and confirm. After that call I was never able to get her back on the line that day. I called and left messages that day. I had our maintenance tech go to the house that weekend and he confirmed it was on. In retrospect I should have taken the time to go to the utility company office on that Friday rather than wait on a return phone call. But our office was short staffed that day also and we were busy and it never crossed my mind
This has been resolved

This hospital has a terrible system. They make it very difficult for parents when you have you minor child in their facility. This hospital is a nightmare.

I can't supply any pictures, the customer will need to return to the wash promptly and speak with the location manager. If there is any pictures available the manager will have them. Any claims denied by the manager should be turned over to the customer's insurance company for resolution.

AVOID THIS PLACE LIKE THE PLAGUE THAT IS!! APATHETIC STAFF THAT IS COMPLETELY INCOMPETENT AND INCONSISTENT. THEY CARE MORE ABOUT COVERING THEIR [redacted] THEY TRULY CARING FOR THEIR PATIENTS AND WILL PUT THEM IN WORST STATES THEN WHEN THEY GOT IN. THE FACILITY IS TRASH AS IS MUCH OF THEIR PARTICULARLY IN THE BEHAVIORAL HEALTH DEPARTMENT THAT HAVE NO IDEA WHAT THEY DOING AND DON'T CARE. DO YOURSELF A FAVOR AND GO TO FLORIDA HOSPITAL THAT HAS CLEAN FACILITIES, CARING STAFF THAT ACTUALLY CARE ABOUT HELPING YOUR LOVED ONE GET BETTER.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I would like to see a picture of the dents to my right front fender, that they claim to be before I entered the carwash.I attempted to explain to Linda when she called me, to tell me my claim has been denied. 
She denied the claim and then said well you filled the claim form out wrong ??
I think that was just a simple too bad we damaged your car   
 
Regards,
[redacted]

Ms. [redacted] did come and get a key to 120 [redacted] so that she could go and look at the property to see if it would fit her needs. After returning she said that she liked the apartment and was interested in renting. She was then asked to fill out the proper paperwork so that we could...

do a credit check and a background check; as we do on all potential tenants. Once we got her information back she was told that Uptown Properties had agreed to rent her the aforementioned apartment. She filled out her lease on December 20, 2016 and paid the $590.00 security deposit which is equal to one months rent. While we try and accomodate all requests made by the tenants concerning the property, some things are not mandatory by Housing Regulations or the Owner will not allow to be done. Also, Ms. [redacted] failed to return the Move-In Inventory and Condition Form that she received prior to signing her Rental Aggrement, which would have given us details of her concerns. Furthermore, the lease she read and signed states:4. ACCEPTANCE OF PREMISES: Tenant acknowledges thet he/she has inspected the premises and he/she agrees that the premises and any common area in connectionn with them are in safe, fit and habitable condition in accordance with the applicable inspection form provided herewith and accepts the premises in an "as is " condition.
Her complaint that the lights were not on is true, but most properties that we manage, if not all, do not have the power turned on after a period of time to save the Owner money. The apartment has plenty of natural light and her complaints should have easily been able to be seen before she signed the lease. If she could not fully inspect the premises she should have notified us of this problem and we would have had the power turned on so that she could fully inspect.
She chose to sign the lease and the lease clearly states:
9. SECURITY DEPOSIT: Security Deposit is only refundable if all conditions of the Security Deposit Agreement have been met. Security Deposit may be used by Agent to apply toward payment of any damages to the house or apartment beyond normal wear and tear, damages resulting from non-performance of any of this agreement by the tenant.
According to the lease that Ms. [redacted] signed on Decemebr 20th, Uptown properties does not have any duty to reimburse Ms. [redacted] for her lease agreement. Furthermore, when she brings us the paperwork from [redacted] stating that she has had the power switched to her name and we give her the key, she now is the current tenant and is also responsible for any rent incurred.
Uptown Property Rental is determined to provide all of our tenants and future customers with the service that is expected in this industry but we also have Owners to protect. The Rental Agreement is a binding contract and should be adhered to as such.

There was no attachment, but if you will email the receipt to [redacted] we will refund the credit card transaction. I'm very sorry you had an unpleasant experience, we do everything we can to keep our system operating but it does have problems occasionally.

It was explained to the customer on 8/19/16 that the scratches on his vehicle existed when he entered the wash. We notified at that time that we would not be covering the damage to his vehicle.