Blue Wolf Tavern

If you're looking for exceptional customer service and quality in catering and event management, I recommend looking elsewhere. I attended a brunch on Sunday, October 12, 2014. My family purchased six tickets at $18 a piece. We were some of the last people to enter the hall and, at this point, there were not six seats together still available. Although the staff put up another table for us, they seemed put out by having to do so. Tables were dismissed to the buffet table a short time later, and we were one of the last tables dispatched. When we made our way to the buffet, several of the chafing dishes were already closed. The eight people at the table before us, the six people in my party, and the seven people at the table after us found all that was left was bacon. There was NO food on the buffet. So, a member of the family that was at the table after mine approached a staff member to ask what was going on. He was informed that there was no food left, and that more people showed up than were RSVP'd for. This does not seem to be a reasonable or accurate explanation for the food shortage because tickets were sold in advance and no tickets were sold at the door. Furthermore, when I approached the manager regarding this issue, her response was equally perplexing. I simply stated that I, and everybody else in my party, did not get plates, and I was inquiring as to what was being done regarding this situation. Her response -- "We made enough food." Wait: WHAT??? Ok, maybe you made what was perceived as enough food, and maybe people prior to us took more than they should have, but 23 people DID NOT get meals they paid for. I was a paid guest. Regardless, of what other guests did prior to the last three tables getting to the buffet, 23 people were not fed, and the staff had the audacity to blame us. They did not heed criticism with grace and aplomb. They instead chose to belittle and blame the guests that were not fed, chiding us for treating the staff poorly. I'm sorry, but asking the staff how they were handling running out of food does not constitute mistreatment of the staff. My family, as well as some of the unfed guests left without receiving a meal or any recompense. I placed several calls to the facility following the event, and when I did get ahold of someone, she was unpleasant and rude, still clinging desperately to the belief that their company was not in the wrong. She accused me of faking my anger and disappointment, she shushed me like a naughty toddler, and again turned the blame back on me and other guests. Furthermore, she tried to shame me for writing negative criticisms about the catering services online. I've attended several events at the Maronite Center, and I've experienced events under the management of several different caterers, but this was by far the absolute worst experience. A simple apology, a simple acknowledgement of the wrong that was done would have gone a long way. I'm a parishioner of [redacted] parish and it pains me to see our beautiful facility, a facility that we take great pride in, being so poorly managed.