Blue Woods

Unfortunately we can make any further decision on this until the gun is physically here to evaluate for a "second opinion" so to speak We can certainly provide a *** label to have it shipped back at our expense consumer. In addition, we are willing to offer free product from the *** *** on our website up to the value already spent in shipping with provided receipts of said amount. Please advise if we can generate a return authorization number with printable *** label for shipping

After researching this particular sn#, we show that this gun has been to our service center for evaluation and was deemed non warranty, and sent back to the customer in August 2016. I have attached the notes from that work order with explanation as to why. With that being said,
if *** *** would like to send the gun in again and have management review it for a second evaluation, I can generate another return number and have it come back in to the attention of the Service Manager. In addition, we would like to correct a date on the original complaint which states the purchase date was February 1, 2015. This gun was purchased on April 6, at *** *** in Eau Claire WI. Please let us know how we can proceed from here for a second evaluation for the same issue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I don't want to keep spending $to return a gun again that Benelli will claim as not covered under warranty again
Regards,
*** ***

I am sorry for the inconvenience. May I please get your serial number of the gun so I may cover the choke tubes you are requesting under a warranty order? Once I receive the the serial number I will process an order to ship to you

From: *** ***
**.Date: Mon, Nov 7, at 4:PMSubject: Complaint ID: ***To: [email protected] you so much for being my advocate.This issue would have never been resolved had it not been for your intervention.Thank You*** *** **Johns Creek GA

From: *** ***
**.Date: Mon, Nov 7, at 4:PMSubject: Complaint ID: ***To: [email protected] you so much for being my advocate.This issue would have never been resolved had it not been for your intervention.Thank You*** *** **Johns Creek GA

Unfortunately we can make any further decision on this until the gun is physically here to evaluate for a "second opinion" so to speak We can certainly provide a *** label to have it shipped back at our expense consumer. In addition, we are willing to offer free product from the *** *** on our website up to the value already spent in shipping with provided receipts of said amount. Please advise if we can generate a return authorization number with printable *** label for shipping

After researching this particular sn#, we show that this gun has been to our service center for evaluation and was deemed non warranty, and sent back to the customer? in? August 2016.? I have attached the notes from that work order with explanation as to why.? With that being said,
if *** *** would like to send the gun in again and have management review it for a second evaluation, I can generate another return number and have it come back in to the attention of the? Service? Manager.? In addition, we would like to correct a date on the original complaint which states the purchase date was February 1, 2015.? This gun was purchased on? April 6, at *** *** in Eau Claire WI.? Please let us know how we can proceed from here for a second evaluation for the same issue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I don't want to keep spending $70 to return a gun again that Benelli will claim as not covered under warranty again.
Regards,
[redacted]

I am sorry for the inconvenience.  May I please get your serial number of the gun so I may cover the choke tubes you are requesting under a warranty order?  Once I receive the the serial number I will process an order to ship to you.